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Developing an Access-for-All Workplace to Ensure Disability Inclusion

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  1. Developing an Access-for-All Workplace to Ensure Disability Inclusion Lou Orslene, JAN Co-Director Orslene@jan.wvu.edu • July 2019

  2. Agenda • 1:00 PM to 2:00 PM • JAN’s Workplace Accommodation Toolkit • Lou Orslene, MPIA, MSW, CPDM • Associate Director • JAN • 2:00 PM to 3:30 PM • All About Digital Accessibility • Kara Zirkle, MA, CPACC • Training and Compliance Manager, • eSSENTIALAccessibility Inc. • 3:30 PM to 4:00 PM • Old School, New School of Disability • Claire Stanley • Advocacy and Outreach Specialist • American Council of the Blind

  3. JAN Accommodation Toolkit

  4. JAN Accommodation Toolkit “free, comprehensive online resource for employers seeking to move beyond basic compliance with the Americans with Disabilities Act (ADA) in order to create more disability-inclusive workplaces”

  5. JAN Accommodation Toolkit “best and emerging practices for creating an inclusive workplace for people with disabilities during all phases of the employment life cycle”

  6. JAN Accommodation Toolkit

  7. JAN Accommodation Toolkit

  8. Accommodation Toolkit Advancing an Employee Who is Deaf

  9. Accommodation Toolkit Retaining an Employee Who Has an Intellectual Disability

  10. Accommodation Toolkit Retaining an Employee Who has an Opioid Addiction

  11. Solution Showcase • https://AskJAN.org/events/Multimedia-Training-Microsite.cfm

  12. Solution Showcase • https://AskJAN.org/events/Multimedia-Training-Microsite.cfm

  13. Keys to Inclusive Workplaces • Accommodation including AT • + • Digital Accessibility • = • Digitally Inclusive Workplaces

  14. Digital Accessibility • Digital accessibility levels the playing field for people with various disabilities, enabling equal employment opportunities and workplace inclusion.

  15. Digital Accessibility • Digital accessibility is defined as “the ability for a user to perceive, understand, navigate, and interact with hardware, software, websites, and documents regardless of age and ability.” • 2011 Final Report of the Center of Development Expertise for Accessibility Task Force

  16. Digital Accessibility • Assistive Technology Industry Association (ATIA) defines assistive technology (AT) as “any item, piece of equipment, software program, or product system that is used to increase, maintain, or improve the functional capabilities of persons with disabilities.”

  17. Digital Accessibility Assistive Technologies • Alternate keyboards • Alternative mouse • Amplified headsets • Video relay phones • On-screen keyboards • Video audio description • Video captioning • Text-to-speech reading • Screen magnifiers • Augmentative communication devices • Speech-to-text software • Braille refreshable displays and printers/readers • Communication Access Real-time Translation (CART)

  18. Digital Inclusion Challenges • 1. Interoperability • 2. Inaccessibility of • Applicant Tracking Systems • Pre-hire Testing Software • Accommodation Tracking Systems • Legacy Information Systems i.e. HRIS • Learning Management Systems

  19. Digital Accessibility • Interoperability — This ability of different IT networks, applications, and components, including assistive technologies, to exchange and use information, i.e. to “talk” to each other, is fundamental to creating an accessible ecosystem for colleagues and consumers with a broad range of disabilities.

  20. Digital Accessibility Important Note: One of the most frequently cited concerns of individuals who are using digital access solutions at work is losing their interoperability access when there is a systems, security and/or software update. It is vitally important: • When changes are made to IT tools ensure a process is in place for employees with disabilities to maintain access. • Make accessibility continuity a priority in your acceptance criteria before rolling out any changes or additions.

  21. Digital Inclusion Models • ADA Accommodations Team — The digital subject matter expert or team answers to the ADA Accommodations Lead and is only responsible for employee-related digital accommodations, internal-facing requests only. • Disability Advisory Council — The digital subject matter expert is guided by a cross-functional group, often led by someone from Human Resources, which is composed of marketing, communications and branding, legal, risk management, facilities, etc. Support for accessibility is provided throughout the enterprise, fulfilling both external and internal requests.

  22. Digital Inclusion Models • Information Technology Team — The digital subject matter expert answers to the information technology team and ultimately to the Chief Information Office, supporting both internal and external enterprise-wide accessibility needs. • Customer Service/Relations — The digital subject matter expert is based in customer services and the Executive Sponsor is a VP. Customers are both external and internal (employees) The CIO answers to this VP.

  23. Digital Inclusion Processes • Who drives digital accessibility in your organization? Compliance, HR, D&I, Legal, Branding? • Who responds to digital accommodation requests? • What is the process? Entry point and implementation. • Is talent acquisition included in this process? How?

  24. Digital Inclusion Processes • Is internal and external accessibility handled by the same process or team? • Do you have an executive sponsor(s) for IT accessibility initiatives? • Did you have an overall digital internal and/or external accessibility plan? • What kind (if any) of digital accessibility training are IT or other staff provided? Is anyone certified in accessibility?

  25. NEXTBig Tool IT Drawer within the Accommodation Toolkit • Resources for information technology professionals who are tasked with responding to internal and/or external digital accessibility requests • Models for ensuring external and internal accessibility

  26. Tools for IT Professionals Supporting Digital Accessibility Requests Information Technology (IT) professionals are increasingly tasked with responding to internal and/or external requests to assist with digital accessibility

  27. Tools for IT Professionals Supporting Digital Accessibility Requests • To understand more about how technology professionals support the implementation of accommodations involving digital accessibility, please watch this webcast featuring Kevin Grogg | Assistive Technologies Service Owner | EY Technology - Desktop Experience for Ernst & Young. Download transcript here.

  28. Tools for IT Professionals Supporting Digital Accessibility Requests • Basics • Accommodations and Digital Accessibility • Job Description for Digital Accessibility SME • Getting Started • Best and Emerging Practices • Role Play Videos • Digital Accessibility Resources

  29. Tools for IT Professionals Supporting Digital Accessibility Requests Digital Access Roles and Responsibilities Chart • Executive Sponsor • Accessibility SME • Human Resources Business Partner • Manager of Employee with a Disability • Employee with a Disability • Legal Department

  30. Tools for IT Professionals Supporting Digital Accessibility Requests Job Descriptions for Digital Accessibility SME • Charter/Spectrum • Workday • EY

  31. Tools for IT Professionals Supporting Digital Accessibility Requests Getting Started • Collaborate with your colleagues with disabilities • Learning about assistive technologies most often used in the workplace • Conduct an accessibility review of your organization • Clearly understand your companies policy and procedures and your role in responding to requests for digital accommodations • Increase your knowledge of what triggers the accommodations process. • Expedite the procurement process for acquiring accessibility solutions

  32. Tools for IT Professionals Supporting Digital Accessibility Requests Resources • Conferences • Certifications • Accessibility Assessment Tools • Accessibility Consultants • Training

  33. JAN Resources • Expert consultation • AskJAN.org • 800.526.7234 or 877.781.9403 (TTY) • Chat, JAN on Demand, Skype, Text, Social Media • AskJAN.org: A-Z, SOAR, Legal library • JAN Training Modules and FREE Webcast Series • JAN Quarterly Enewsletter • Free mobile accommodation management app • Accommodation Toolkit

  34. For More Information • Contact JAN • (800) 526-7234 (V) - (877) 781-9403 (TTY) • AskJAN.org • jan@askjan.org • (304) 216-8189 via Text • janconsultants via Skype • Thank you for attending!

  35. Access for All Workplaces

  36. Old School, New School • The Language of Workplace Inclusion

  37. Old School, New School • Identifying as Disabled

  38. Old School, New School • Workplace Accommodations

  39. Old School, New School • Targeting Corporations for Employment

  40. Old School, New School • The Value Proposition