International Student Accommodation Industry Seminar Perth. BEYOND 2010. Important Announcements. Housekeeping Mobile Phones Toilets 5 to 10 minute break near the middle Copy of Presentations will be available to all Copy of Notes from Seminars will be sent to all
SESSION 1 International Education in Australia (for Dummies)
SESSION 2 How Does Student Accommodation Fit In
SESSION 3 Introducing the Student Accommodation Industry Association and Trends and Implications for our Industry
SESSION 4 The Significance of the Senate Inquiry
SESSION 5 Duty of Care
SESSION 6 ‘Where to from here’ Discussion
WORKING TOGETHER TOWARDS BEST PRACTICE
“Formal presentation by one or more experts in which the attendees are encouraged to discuss the subject matter”
WEAVING THROUGH THE MAZE
“Part of our challenge is to make the complex look simple”
DIAC = Department of Immigration and Citizenship
Building Australia’s future through the well-managed
entry and settlement of people.
community and participate in Australian society
AEI= Australian Education International
“Australia has a reputation as a
we maintain this reputation by providing
specifically developed for overseas students.”
“Quality assurance and consumer protection
Australia’s courses, teachers and institutions
ESOS = Education Services for Overseas Students
ESOS and associated legislation is the legal
framework governing the responsibility of education
institutions towards overseas students.
EASY GUIDE TO ESOS
Protect the interests of overseas students by:
CRICOS = Commonwealth Registerof Institutions
and Courses for Overseas Students
firstly satisfy state and territory government
the final power to register a provider on CRICOS
and must be satisfied they comply with the ESOS
PRISMS = Provider Registration and International
Students Management System
ESOS Act / National Code
Education Providers on CRICOS
Student Visa Holders
The Explanatory Guide mirrors the structure of the
National Code of Practice 2007 with a focus on Part D.
Overseas students differ from domestic students in
that they are subject to migration controls and
face different needs for consumer protection
Standard 1 – Marketing Information and Practices
Registered providers ensure that marketing of their
education and training services is:
DIRECT FROM ESOS
Please note: The principles in the examples
below can be applied to all sectors.
Welfare and Accommodation
Q What would be considered appropriate accommodation for under age students?
A There are no specific guidelines.
A provider should use their judgement when approving welfare arrangements.
They must have documented procedures for monitoring those arrangements.
Accredited home stay organisations have guidelines for contracts between carers and students.
Q Does the provider need to ensure that the student has a legal guardian in Australia?
A There is no requirement under the National Code 2007, the ESOS legislation or DIAC to have a legal guardian.
THE CAAW IS THE KEY
Q Is the homestay provider or education provider responsible for a student who is absent from the homestay without notice?
A Once an education provider has nominated dates for which it will approve care arrangements for an under-18 year old student, the responsibility to approve arrangements continues throughout that period.
Q What duty of care does a provider have for students over 18?
A Normal duty of care arrangements apply for students over 18.
This standard ensures that appropriate support
services are available to international students to ease
the transition into life and study in Australia and to
assist them as needed.
Critical Incident Policy
The Explanatory Guide for Standard 6.4 states: “The National
Code defines critical incident as ‘a traumatic event, or the
threat of such (within or outside Australia), which causes
extreme stress, fear or injury’’.
Critical incidents are not limited to, but could include:
issues such as domestic violence, sexual assault, drug or
ORIENTATION AND SUPPORT SERVICES
For a provider to show it is complying with Standard 6,
it may need some of the following as evidence:
ISANA (International Education Association) produced an online
tutorial covering Part D of the National Code 2007.
ISANA is working closely with the Australian Homestay Network.
It aims to provide a nationally compliant homestay management
system together with professional development and support for
providers of homestays.
A STUDENT SAFETY INITIATIVE
STUDENT WELCOME SERVICES:
Non Compulsory Tested Topics
Compulsory Tested Topics
Tips and tools for creating and presenting wide format slides
The information contained in this Paper is intended as a guide only and does not constitute advice nor should it be relied upon as constituting advice by SAIA, The Pad Management Pty Ltd or its representatives.
It is highly recommended that you obtain your own independent legal and financial advice in relation to the matters raised in this Paper as well as other considerations that may impact on your decision making.
The student accommodation industry has grown in significance
on account of:
The major areas of focus are:
Greater education and raising awareness of its members
Planning strategy, development and building controls, regulatory framework - to foster a stronger working relationship with Government and industry regulators on matters affecting the student accommodation industry that promotes greater certainty to members; and
Operational management – a deeper understanding of various operational issues and implications affecting members
Representative Body – provide the industry at all levels with a representative body which centralises resources for the benefit of its members
The Association's activities include:
The Association's vision is:
Growth & Sentiment
Sales & Rental Pricing & Market Take-Up
International Student Numbers 2002 - 2009 (Australia)
Source: Study in Australia Paper
Note: This information is indicative only and subject to further detailed analysis
City of Canning – Local Planning Policy
Stakeholder Engagement Workshop 2009
OBJECTIVE: AN INDUSTRY CODE OF PRACTICE
FOR ACCOMMODATION IS REQUIRED
Government is seeking leadership and direction from the
Industry to respond to current issues facing the industry in a
consultative and supportive process.
3.63 Regarding providers, the committee understands the
varying capacity of providers to offer accommodation for
3.71 The committee accepts the evidence that homestay accommodation is beneficial to international students, the host family as well as the community at large
3.71 The committee commends the Australian Homestay Network (AHN) for ensuring that it meets the appropriate standards
• An online compliant and accessible/fully trackable/auditable
• An acceptable industry Advisory Board overseeing the integrity
of systems and processes
• Professional 24/7 phone support including emergency and
critical incident management
• Appropriate insurances for students and supplementary
insurance for hosts
• Part of a National Homestay Network committed to continuous
IN THE YEAR 2000
CHANGE IS POSSIBLE!!!!
Q What duty of care does a provider have for students over 18?
A Normal duty of care arrangements apply for students over 18. This will partly depend on your institution and you may need to research this issue. If there is a particular case you may need to seek your own legal advice.
Legal Services, Victorian Government
Department of Human Services, Melbourne, Victoria.
This list of factors must be used by Institution representatives/ staff to
ensure reasonable decisions are made by the Institution. No single factor
can be relied upon by itself to justify acting in one way rather than
• The risks of harm and the likelihood of the risks occurring
• The sorts of injuries that may occur, and how serious they are
• Precautions which could be taken
• The powers which Institution employees have
• The usefulness of the particular activity which involves risks
• Any statutory requirements or specific directions from the Institution
• Current professional (industry) standards about the issue
All factors will need to be considered together
to determine what is reasonable.
If, for example, the Institution was aware that a complaint had
been lodged about some aspect of an accommodation service