Machine Health and Condition Based Maintenance

1. Machine Health and Condition Based Maintenance Mark N. Pope, General Motors

2. Agenda • Introduction • Pre-Survey Hypothesis • Purpose of Study • Study Development & Timeline • Analysis Approach & Study Targets • Preliminary Survey Findings • Next Steps • Promotional Efforts & Call to Action • Discussion 11AE-0209

3. Introduction • Advancements in vehicle technology, and specifically in electrification, will have a significant impact on vehicle reliability, diagnostics & serviceability. • These technologies include: • Increased number of electronic control units (ECUs) in vehicles and equipment • Hybrid Electric Vehicles (HEV)/Plug-in Electric Vehicles (PEV)/other Electric Vehicle (EV) technologies • High voltage, high current, and multiple voltage systems on the vehicle, e.g. 48V, 300V • Increased number of customer-provides (e.g. Bluetooth devices, etc.), consumer electronics, aftermarket devices, and in vehicle infotainment devices 11AE-0209

4. Pre-Survey Hypotheses • Increased complexity & new technologies could be creating a knowledge gap that impacts service performance, warranty costs and brand image: • Time-to-repair, FTF, NTF • Increased repair/warranty costs • Environmental implications • Technician safety implications • Some Technicians may not be well equipped for current conditions: • The situation will get worse because we do not have manpower, education, skills, etc. • OEMs should use more diverse tools to meet changing needs of service technicians: • The OEM/Automotive community should take advantage of the many tools available from other industry sectors (e.g. SaaS, cloud computing, advanced information delivery models, etc.). • Members of the public may hesitate to adopt new vehicle technologies due to perceptions of low reliability/poor service. 11AE-0209

5. Purpose of Study - Objectives • Assess electrification on vehicle reliability, diagnostics and service • Make recommendations to represent the impact of vehicle all stakeholders: • OEMs and Suppliers • Engineering, Manufacturing, Quality, Service • Dealers and Service technicians,(including IRFs\aftermarket) • Other industry Groups • Scan Tool designers/providers • Service information authoring & delivery vendors • PLM software vendors Study findings will be used to improve Education, Training, Tools & Future Design 11AE-0209

6. Study Development & Activity Timeline • Members of SAE’s Service Technology Program Committee (STPC) and IDC Manufacturing Insights began meeting in August 2010 to discuss issues surrounding “vehicle electrification” and maintenance • Whiteboarding and initial project planning began in November 2010 • First draft of survey created in December for team review and feedback • Beta testing conducted through January and February 2011; Feedback incorporated, and survey finalized. • Press release was put on the Business wire on March 7, 2011 and picked up by over 24 different websites within the first 24 hours • Survey was first published and promoted on March 10, 2011 • 203 Complete data submissions in 14 days, but looking for many, many more! 11AE-0209

7. Analysis Approach: 2 Groups • Study targets: • Technicians at Dealerships & OEM Service Garages • Technicians at Independent Repair Facilities • OEMs • Design Suppliers • Engineering Suppliers • Tool Suppliers/Manufactures Group 1 Users Group 2 Designers/Planners • Gain insight from those directly involved in these systems & • Identify gaps between “Users” and “Designers/Planners” 11AE-0209

8. Preliminary Results: Participant Organization Type • Of the Total Population: • 58% represent OEMs + Suppliers • 42% represent Technicians Need to bolster Technician participation Specifically need to reach more Independents Source: IDC Manufacturing Insights, 2011 N=203

9. Preliminary Results: Participant Industry Source: IDC Manufacturing Insights, 2011 N=203

10. Preliminary Results: Participant Years of Experience % Source: IDC Manufacturing Insights, 2011 N=203

11. Preliminary Results: OEM/Supplier Group Participant Titles Source: IDC Manufacturing Insights, 2011 N=119

12. Preliminary Results: TitlesDealer/Svc Garage/Independent Repair Facility Group • “Other” titles include: • Technical Communicator/Officer • Service Manager • Trainer/Instructor • Shop owner • Technical/Technology Support • Application Engineer • Manager • Service and Product Support Source: IDC Manufacturing Insights, 2011 N=84

13. Preliminary Results: Participant Areas of Experience Source: IDC Manufacturing Insights, 2011 N=203

14. Preliminary Results Example: OEM-Technicians Perception Gap • “How do you expect technician safety to change as a result of new vehicle technologies?” 5= Much Worse 1= Greatly Improved Technicians believe that their safety is in greater jeopardy with new technologies, whereas OEMs/Suppliers believe it will be improved… Source: IDC Manufacturing Insights, 2011 N=203

15. Next Steps • Continue Survey Promotion • Ongoing Data Analysis & Gap Identification • Develop Recommendations • Present Results/Recommendations: • SAE OBD Symposium, September 2011 • IDC Manufacturing Insights Webcast, November • Publish IDC Manufacturing Insights Report

16. Promotion Efforts & Call to Action • Promotion through multiple channels, but participation is still lower than expected: • 15,800 SAE Members, Prospects, and Affiliates • 30,000 member Auto OEM Network LinkedIn Group • Identifix Member Community • iATN & NADA Communities • Others… STPC companies, individual efforts, etc. • CALL TO ACTION • Take the survey! • Promote the survey--especially with Technician Networks (Independent participation is acutely low) • http://bit.ly/VehicleTechnologyStudy

17. Thank you!mark.n.pope@GM.com http://bit.ly/VehicleTechnologyStudy Take the survey and impact the future of the automotive industry today!