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Having a PBX solution implemented in your company can help you handle your incoming calls in an efficient way. By offering your customers proper assistance, you can help improve your business and make it a real success story.\n
Hosted PBX Solution
aving a PBX solution implemented in your company can help you handle
your incoming calls in an efficient way. By offering your customers
proper assistance, you can help improve your business and make it a real
success story. However, you need to keep in mind that whether you opt for a
conventional PBX system or opt for a hosted PBX solution, you will always have
to consider a few important points first. Here are a few things to check before you
opt for a hosted PBX service provider:
It is important to ensure that you have the infrastructure needed to start using
a hosted PBX service. A good idea is to work with a service provider and
have them review your current network infrastructure first. They will check
it for compatibility and offer advice as well. You would require certain tools
and equipment to start using the service. For instance, you need to have
Power-over-Ethernet switches to make use of a hosted PBX service. In the
absence of a compatible switch, you will not be able to use the service.
Be sure to educate yourself about the security of your hosted PBX system.
Many businesses do not realize the importance of keeping their system
secure. The use of the internet makes it less secure, but you can use certain
tools to enhance security. Similarly, you need to talk to the service provider
and ask them about the tools they are using to ensure better security. Not
paying attention to this point could cost you dearly, so ensure that your PBX
system is safe and secure.
Check the quality of your connection. You have to bear in mind that you will
be using a hosted service the quality of which depends directly on your
internet connection. Therefore, it is a good idea to evaluate the quality of
your broadband connection before investing in a PBX system. You should
always check the jitter first, which is the result of a congested network. It
can keep you from enjoying a steady stream of data packets. Similarly, you
should also check latency and packet loss. If you are opting for a hosted
PBX system, you need to ensure that your connection does not experience
any packet loss. You will notice a change in voice quality even when there is
a 1% packet loss.
Be sure to ask your service provider about what happens when the internet
connection is down. In most cases, they get an out-of-order tone, but some
service providers have the option to send callers to a voicemail where you
can access their message later. So, be sure to check the availability of such
The fact of the matter is that opting for a hosted PBX solution is a great idea, but
you need to consider your unique circumstances first. Ensure that you have the
infrastructure to manage the service. You should also ensure that your internet
connection is fast enough to deliver impeccable service. And of course, you should
conduct your research and opt for a reputable service provider who knows how to
deliver secure PBX service.