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When it comes to running your business efficiently, you just cannot ignore the importance of connecting with your customers in a seamless way. You just cannot afford any disturbance when you are discussing business deals with your prospective clients and customers.\n
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Difference between PBX and VoIP
hen it comes to running your business efficiently, you just cannot
ignore the importance of connecting with your customers in a seamless
way. You just cannot afford any disturbance when you are discussing
business deals with your prospective clients and customers. Many businesses opt
for hosted PBX, while others put their money on VoIP technology. Both systems
help you make and receive phone calls, but there are certain differences between
these two technologies. For instance:
PBX systems are not new and have been helping businesses connect with
customers for years. These systems utilize your standard phone line to help
you make and receive calls. You will require a manual control board, a
computer server, and several lines to start using your PBX system. The lines
lead to an internal switching system that diverts calls to different phone
lines. VoIP phones, on the other hand, help you make calls through the
internet. It means that you require a high-speed internet connection to start
using VoIP phones.
Both systems may have different equipment requirement. In case of a
traditional PBX system, you can get started with your standard analog phone
equipment. It means that you usually need nothing more than a cordless or
corded phone and a headset. You will have several equipment options when
you put your money on a VoIP system. You will need a wireless or IP phone
to connect to the internet. You may require more to utilize different features
of VoIP systems.
Both systems vary greatly in terms of configuration options. While hosted
PBX systems now offer good configuration options, you cannot compare it
with VoIP systems. You will also find it much easier to configure and
manage VoIP systems because you can manage everything directly from a
computer. You do not require any serious knowledge to program and
reprogram VoIP phones. You can use any internet connection to change
your system settings. Moreover, you can use a PBX system to divert calls to
different numbers, but you can achieve the same more efficiently when
using a VoIP setup. These systems are considered more efficient because
they also offer voice mail-to-text feature.
Call quality may not be the same. As mentioned already, your VoIP system
requires an internet connection to function properly, so you may not always
experience great connectivity. Voice quality may seem better when using a
PBX system because you have to use the traditional settings to take
advantage of its features.
The crux of the matter is that both hosted PBX and VoIP systems have their set of
benefits. However, you need to bear in mind that they serve well in different
conditions. Therefore, it is a good idea to take your time and determine your
unique needs first. You should then compare both options to select what will help
you run your business in a seamless way. So, be sure to take your time and conduct
some research before you decide to put your money on VoIP or hosted PBX