Why More and More Businesses are Turning to VoIP Phone Systems

1. Why More and More Businesses are Turning to VoIP Phone Systems The shift from landline phones to VoIP has certainly revolutionized the way businesses were used to communicate with their prospective clients or customers. More and more businesses have now decided to switch to the Internet telephony, but many are still wondering exactly why the trend is becoming stronger by the day. Here are some simple reasons why VoIP phone systems are becoming increasingly popular: Many companies, small and large, opt for VoIP phone systems because they do not want to miss any call that their customers make. It has become possible because of a feature called "Find Me/Follow Me". Just like you can read your emails on your computer, laptop, and even mobile devices, you can receive your calls on the go. You can also select different numbers to have a call directed to them. You can even prioritize certain calls and receive them on certain numbers. Depending on the nature of your business, this feature alone can help you manage your business operations more efficiently. It is especially true for businesses that are heavily sales-oriented. Many businesses opt for VoIP systems because they want to take advantage of coaching tools. It means that you can listen to how your customer representatives are dealing with your customers. You do not have to wait for them to hang up the phone; instead, you can guide them while they are on the call. You can do it using two interesting features – barge and whisper. By using barge, you can listen to the conversation between your agent and your caller. If you think they are not handling everything as professional as they should, you can utilize the whisper feature to provide tips, advice, and information to your employees.

2. A large majority of companies choose VoIP phone systems because of the auto attendant feature. As implied by the name, the feature serves as your virtual receptionist. The feature allows your callers to interact with a preset menu to select a suitable extension. By giving your callers the control over the menu, you can significantly reduce the time it takes to transfer calls from person to person. The availability of an electronic receptionist will also make your business look and feel more impressive and professional. No matter how proactive you are in taking and answering calls, there will be situations when you would not want to be disturbed by inbound calls. If that is the case, VoIP phone systems can help. Many businesses use this feature quite often because it allows them to temporary stop receiving calls to their phone. You can use this feature during conferences, meetings, and formal lunches. If you think that the feature will make you lose your customers, it is not true because you can divert them to your voicemail or have a representative attend those calls. Other than these benefits, there is a complete list of interesting benefits making VoIP phone systems a preferred choice for small and large business organizations. Assess your needs and make the move today! Articles Source : http://www.bjyctech.com/why-more-and-more-businesses-are-turning-to-voip-phone- systems/