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Adventures in Benchmarking

Explore the benchmarking journey of Biodesign Institute at Arizona State University in Facilities Management, Research Productivity, and Cost Considerations. Discover key insights, conclusions, and tips for successful benchmarking initiatives.

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Adventures in Benchmarking

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  1. Adventures in Benchmarking Lee Cheatham Business & Operations Advisory Committee May 11-12, 2016

  2. Disclaimer These comments, conclusions are mine alone They do not reflect Arizona State University leadership, either then or now

  3. Benchmarking Biodesign • The Biodesign Institute at Arizona State University • A new laboratory research facility • 2006 Laboratory Building of the Year • Focus: Facilities Management • Maintenance – building and relationship to University services • Utility costs, environmental footprint • Research productivity related to space • Exiting the “start-up” phase • Costs, long-term considerations becoming important • Invited 4-5 like organizations to visit • Held onsite discussions

  4. Conclusions • Benchmarking: when you know you’re “pretty good” • Consulting – when in trouble • Review panel – when justification is required • Value is both expected and unexpected • Learn better practices, new ideas • Enhanced reputation • Sample size is (necessarily small) • Outliers are probably the most valuable; looking for a direction • What is a good result? • Honestly accomplished and helpful • It is still tough to remove entrenched beliefs

  5. Tips • Recruit someone already invested to help identify participants • Present results with credible metrics that stakeholders relate to • Linear-foot-of-bench • Have leader of affected organization be the champion • Otherwise it isn’t benchmarking • Her/his full participation is required • Keep it focused AND be prepared for the unexpected

  6. Biodesign Result • Confidence reformulate maintenance agreement with University • Changed the discussion on research productivity (by space) • Confirmation that the space-faculty interface as a dangerous place • Expanding network among similar institutions • Reputation of Biodesign and Facilities Manager improved • Externally within research facilities community • With Biodesign faculty

  7. Thank you. Comments?

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