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Etisalat Overview: Knowledge Transfer Session Internet Help Desk

Learn about Etisalat, its history, customer services, and the Emirates Internet & Multimedia. Presented by Syed Haider Raza Mehdi, Senior Manager of Customer Services.

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Etisalat Overview: Knowledge Transfer Session Internet Help Desk

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  1. KNOWLEDGE TRANSFER SESSIONINTERNET HELP DESK ETISALAT OVERVIEW CUSTOMER SERVICES EMIRATES INTERNET & MULTIMEDIA By SYED HAIDER RAZA MEHDI Senior Manager Customer Services

  2. HISTORY • Emirates Telecommunications Corporation was established on 30th August, 1976 by Federal Decree No : 78 of 1976. • It is a shareholding company • 60% Government • 40% Public • Annual Revenue over Dhs. 5 billion

  3.  1976 Switching capacity – 50,000 lines 2000 Over 1 million lines 1976 Etisalat comes into being. 1976 No. of PSTN lines – 36,000 2000 Over 1 million TIMELINE - PSTN

  4. TIMELINE - PSTN    1980 IDD available to 6 destinations 2000 250 destinations 1976 Telephone Exchanges – 28 2000 215 2000 Over 40 lines per 100 inhabitants

  5. TIMELINE - GSM  1982 Mobile Cellular Telephony 1994 GSM launched 2000 17 GSM exchanges 1800 base stations 815,000 network capacity

  6. TIMELINE - INTERNET 1995 Emirates Internet launched 2000 Emirates Internet & Multimedia formed 160,000 subscribers at present EIM Portal receives over 60 million hits a month.

  7. TIMELINE – PRODUCTS & SERVICES      1988 Radio Paging Service introduced 1990 First Cableship CS Etisalat commissio-ned . 1992 ISDN on a commercial basis launched . 1982 Introduced Mobile Cellular Telephony 1986 Launched Packed Switched Data Network EMDAN

  8. TIMELINE      1995 Launch of Emirates Internet and Fax Plus service. 1996 Caller ID Clip,Calling and Prepaid card services launched. 1997 ATM, Prepaid GSM SIM card, VSAT services launched. 1994 Video Conferencing, Frame Relay, IVR, GSMand Voice mail services launched 1994 First Land & Earth Station for M&B services commissio-ned

  9. TIMELINE  1998Prepaid GSM service -WASEL, ERMES compatible pagers and GSM Voice mail service -MERSAL launched. 1999GSM Short Text Message service – RISALA , Al Mersal for standard telephones launched.

  10. FIRSTS • First in the region to launch ISDN in 1992 • Internet service in 1995 • CLIP service in 1995 • Calling Card service in 1996 • Prepaid GSM service in 1998 • ATM service in 1998

  11. PRESIDENT & CEOAli Salim Al Owais ENGINEERINGSEVP-ENGMr. Marwan MARKETINGEVP-MKTG.Mr. Mohammed Al Fahim CONTRACTS & ADMINEVP-C&AMr. Al Nooryani FINANCESEVP-FINMr. Burney HUMAN RESOURCEEVP-HRMr. Abdulaziz Al Sawaleh AL AIN BRANCHGMMr. Nasir Abood LEGAL DEPT.SMLAMr. Adil Kamil ABU DHABI BRANCHGMMr. Mohd. Al Qamzi DUBAI BRANCHGMMr. Obaid Meshar RAS AL KHAIMAH BRANCHGMMr. Al Qadi OPERATIONSEVP-OPSMr. Ali Ameen WEST COAST BRANCHGMMr. Ali Sharid EAST COAST BRANCHGMMr. Taryam Mattar AUDITSM-AUDITMr. Akhtar Aziz QUALITY ASSURANCEQAMMr. Abdulla Jadah PUBLIC RELATIONSMPR INTL’ BUSINESS RELATIONSSMIBRMr. Saeed Al Bahar E-MARINECEOMr. Omer Bin Kalban COMTRUSTCEOMr. Omran Al Owais INFORMATION TECHNOLOGYEVP-ITMr. Ali Sharhan EMIRATES INTERNET& MULTIMEDIAGM Ms.Maroua Naim ORGANIZATION DEVELOPMENTSM-ODMr. Ahmed Akeet ETISALAT ENGINEERINGCOLLEGEGMMr. Salim Al Owais EDCHMNGR.Mr. Abdalla Eter E-VISIONCEOMr. Humaid Sahoo ETISALAT ACADEMYGMDr. Doaa Fares ETISALAT ORGANIZATIONAL STRUCTURE

  12. BUSINESS UNITS EIM(Emirates Internet & Multimedia) EDCH(Emirates Data Clearing House) E-VISION(Emirates Cable Television) COMTRUST(Trusted E-Commerce Soutions) THURAYA (Thuraya Mobile Satellite System Project) ETISALAT ACADEMY E-MARINE (Emirates Telecommunications & Marine Services FZE) ETISALAT ENGINEERING COLLEGE

  13. INTERNATIONAL PROJECTS ICO GLOBAL COMMUNICATIONS 7.3% share in the equity of ICO THURAYA SATELLITE COMMUNICATIONS35% share in Thuraya’s equity Q-TEL – QATAR TELECOM1% share in Q-Tel equity ZANZIBAR TELECOM34% share in equity and management of the company for the first five years. SUDAN TELECOM7% share in equity

  14. THANK YOU CUSTOMER SERVICES EMIRATES INTERNET & MULTIMEDIA

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