Customer Support Software for Airlines and Travel agency

1. VoyagerAid Customer Support Software for Airlines and Travel agency

2. Did you know? 62 %of customers want to connect with customer service companies through email. 48% would like to us the email, 42% online chat, and 36% "Call Us" forms. 50% of customers have left a brand for a competitor who was able to stay more relevant and better satisfy their needs. 73 % of consumers enjoy a brand and stay loyal due to the polite customer service

3. Leading Travel technology provider Homebase Established in Chennai, India in 2005 Focus Develop software products for travel and hospitality industry Team Have a team of over 200+ technologists developing and supporting the products Partnership Reseller agreements with Sabre and SITA Product and Services Multiple software products for airlines, travel agencies and corporates

4. The Power of Great Customer Service Customer experience is the impression that your customers have about how they are handled by your company. Such expectations influence their attitudes and build memories and emotions that drive their loyalty. In other words – if they like you and continue to like you, they will have a long time to do business with you and recommend you to others. The demand for travel technology has expanded to an ever-vibrant degree. To aim for the quick and smooth running market, travel agents of all sizes should have access to simple technology which can make day-to-day operations easier and more effective Selecting best travel software solution maybe difficult when choosing rights solution among similar solution with same benefits

5. What is VoyagerAid? VoyagerAid is an innovative Customer Support CRM solution which helps airlines and travel agencies efficiently handling consumer complaints, reviews and questions. How do you benefit by using our product? Increased customer satisfaction Reduced turn around time and customer specific offering increase the customer satisfaction Reduced cost online system reduces cost on manpower Increased revenue cross selling based on the feedback and queries

6. Features of VoyagerAid 1 2 3 4 5 6 7 Multi-channel customer support Ticket management system Agents collision Detection Canned responses Knowledge Base Intelligent travel chatbot Custom Reports and Analytics

7. Multi-channel Customer support A multichannel service provides different ways to communicate with customers. Therefore you may reach consumers on the platform they want to use. Streamline all the communications with customers in one place., which can be through forms on their websites, live chat or any other social media sites they prefer.

8. Ticket Management System Ticket management system helps connect, prioritizing and solving with customer service. Improving customer service that reflect the rising the profitability of agents .VoyagerAid help puts all interactions with your customer service in one location, to satisfy their need. The ticketing management systems restructure all the requests from various platforms into a single inbox and allocate the ticket to eligible agents automatically. Now, with this comprehensive helpdesk CRM solution, maintaining the highest level of customer experience is easy.

9. Agents collision Detection When agents receive a ticket from a customer, multiple agents instantly working on the same ticket. It is very normal for an agent to start response to ticket without realizing that another agent is already working on it. It finally ends up with customers getting more than one response to their support request. We want to avoid that. We provides information on the most recent activities performed on a ticket from the time you start looking at it. Automatically assign tickets to agents based on their work, keywords, requester using round robin method

10. Canned Responses Key to saving time for the customer service workers, they 're also likely to answer specific questions regularly. You can pre-program the common responses, solutions, with Canned Responses. Canned responses refer to predefined answers to specific questions that team members may access and submit as part of their conversations, thus minimizing response time and improving productivity.

11. Knowledge Base A knowledge base is designed to reduce the amount of customer service calls and time spent on these calls, avoid repetitive and unnecessary behaviour and queries, and mitigate customer and other conflicts from escalating. Additionally, a knowledge base is a valuable tool for Customer Support Representatives to refer customers to when addressing a query.

12. Intelligent Travel Chatbot A chatbot is a computer program that engages with your customer using the natural language. Chatbot implementation can evaluate user expectations and predict collective intelligence. It can provide more robust user-oriented suggestions in most cases. Based on customer queries, chatbot replies relevantly to customers from the knowledge base. The strong combination of AI bot, knowledge base and accessibility of live chat allows for the best customer experience. Chatbot recognizes the sensation of rising thread during the conversation

13. Custom Reports and Analytics Live interactive dashboard and custom reports allow you to track customer experience, productivity of the helpdesk and performance of your agents. Build custom reports over multiple modules, such as matrix, overview, and tabular reports. To dig down into your data and get the information you need,by apply advanced filters. You can now display more data and make inferences more easily without having to hunt for numbers.

14. Know more about us Visit our website https://infinitisoftware.net/voyager-aid-customer-service-software.php Email us at marketing@infinitisoftware.net Call044 6625 2040

15. For enquires contact : marketing@infinitisoftware.net