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DSV e-services . Workshop 27-28 september 2011 Katrine Wagner Affelhøy and Line Andersen. DSV e-services workshop 2011 – Agenda . Day 1: Arrival in Brøndby 09.30 – 10.30 10.30: Meeting begins – Welcome and Agenda by Line and Katrine Update from last year initiatives 11.00: Workshops

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DSV e-services


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    1. DSV e-services Workshop 27-28 september 2011 Katrine Wagner Affelhøy and Line Andersen

    2. DSV e-services workshop 2011 – Agenda • Day 1: Arrival in Brøndby 09.30 – 10.30 • 10.30: Meeting begins – Welcome and Agenda by Line and Katrine • Update from last year initiatives • 11.00: Workshops • 5 teams • Result from workshop: Local/Global initiatives to drive the overall e-factor • 12.00: Lunch • 13.00: Information from Group IT • Wolfgang Frank, Group IT, Head of BRM - Presentation • Henrik Schou, Group IT, Sales and Marketing BRM- Presentation

    3. DSV e-services workshop 2011 – Agenda • 14.00: Break • 14.30: Workshops - Continued • 5 teams • Result from workshop: Local/Global initiatives to drive the overall e-factor • 16.00: Discuss results from work shop • Open discussion • 17.30: Meeting ends – Taxi to hotel • 19.00: Meet in the hotel reception – Dinner at 19.30 in CPH

    4. DSV e-services workshop 2011 – Agenda • Day 2: • 08.00: Information from Group IT – Jesper Erichsen, CIO • 09.00: Break • 09.15: PE • 10.00: Mette Nummelin, Group IT BS, Section Manager EDI • Group IT EDI organization • EDI platform strategy • EDI closer to business strategy • 1339 excel importer – release

    5. DSV e-services workshop 2011 – Agenda • 12.30: Lunch • 13.30: Group IT EAS / BS presentation • Release process • 14.30: Workshop • Forum member / responsible countries • 16.00: End of meeting – Departure.

    6. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    7. e-factor RAG status August 2011 FI NO SE EE Austria Belgium Czech Republic Denmark Estonia Finland France Germany Hungary Ireland Italy Latvia Lithuania Netherlands Norway Poland Portugal Slovakia Spain Sweden Switzerland United Kingdom LV DK IE LT UK NL PL DE BE CZ SK FR AT CH Red: 0 – 50% Amber: 51 – 69% Green: 70 – 100% HU IT PT ES

    8. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    9. The Score August 2011

    10. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    11. Development June 2009 August 2011 e-factor Jun09 – Aug11 22,5% point 41,66%

    12. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    13. Improvements since last workshop

    14. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    15. Pipeline Things in pipeline BCM & GRIT • EDI non CargoLink countries

    16. Pipeline EDI non CargoLink –Scope CL SAIMA/DINAS & Vice Versa • 1. Phase • Receive Import consignment in CargoLink with pick up in DE/IT/CH • Transfer consignment from CargoLink to SAIMA/DINAS • SAIMA/DINAS will arrange for pick up and transfer back the EDI • CargoLink receives the EDI and the original booking will be updated with SAIMA/DINAS information • 2. Phase • Same as the above but the other way around. SAIMAS/DINAS CL

    17. Pipeline EDI non CargoLink –Overall functional solution EDI consignmet from CONSEND ( IFTMIN ) E-service, manually or EDI-consignment IOC IOC to PODHIS ( IFTSTA ) SAIMA or Dinas CargoLink Import transport til ARR ( IFCSUM ) • Advantages: • The receiving Partner do no need to spend time typing in the consignment as it is • transfered directly into their TMS system • No more double bookings in the system after receiving the export EDI from Partner as is today • No more credit notes for EDI/e-services customers for booking manually as the exportEDI creates a new consignment • E-services customers can track&trace their shipments on their e-services domain

    18. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    19. Target December 31st 2011 We must keep moving forward 82% e-factor Target is set by COO Søren Schmidt as the average target for DSV Road by end 2011 How will we getthere?

    20. Target December 31st 2011 EBITA EBITA & e-factor The graph to the right shows that the e-factor has a good impact on your country EBITA. The higher e-factor the higher EBITA. DK PL LT BE GB NO SE EE FI NL IE LV HU ES DE AT PT FR E-factor

    21. Capacity Management DSV e-services workshop 2011 2 3 1 4 6 5 7

    22. Group Work Discuss in groups your challenges and come up with initiatives, not only internally, but also global initiatives. How can you as a country, who is increasing, help another country increase? Group Work • Come up with 3 initiatives to improve • DSV e-services that will serve the Business • Come up with 3 initiatives to attract more customers to use DSV e-services/EDI • Come up with 3 initiatives globally between the countries to help eachother

    23. Group Work Country initiatives from last workshop – have you had success in your country? E-factor DSV Road HU, PL , CH did not participate

    24. Group Work Country initiatives from last workshop – have you had success in your country? HU, PL , CH did not participate

    25. Group Work Group 1: PL, DE, IE Meeting room: Canteen Group 2: BE, LT, ES, NL Meeting room: 0B Group 3: SE, HU, LV, FI Meeting room: 0C Group 4: SK/CZ, UK, EE Meeting room: 0D Group 5: DK, NO, FR, IT/CH Meeting room: Canteen