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The daily standup with lifetime value podcast. special guest CEO Richard Blank.

The daily standup with lifetime value podcast. Episode 151 with special guest CEO Richard Blank.<br><br>Your destination for Customer Success and Post-Sales content.Lifetime Value: The Customer Success Channel<br><br>Episode 151: Amidst an AI surge, Richard Blank believes in language more than ever.<br><br>Timestamps:<br><br>00:00:00 - Intro<br><br>00:01:02 - Richard Blank: Journey from Northeast Philly to Costa Rica<br><br>00:02:14 - Gamification and creating a fun work culture<br><br>00:04:45 - Proactive vs. reactive: The call center approach<br><br>00:05:38 - Why Costa Rica? The appeal of a nearshore BPO<br><br>00:06:00 - Language, cultural nu

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The daily standup with lifetime value podcast. special guest CEO Richard Blank.

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  1. Downloadedfrom:justpaste.it/dailystandup Thedailystandupwithlifetimevaluepodcast.Episode 151withspecialguestCEORichardBlank. YourdestinationforCustomerSuccessand Post-Salescontent.Lifetime Value:The Customer SuccessChannel Episode151:AmidstanAI surge,RichardBlankbelievesin languagemorethanever. Timestamps: 00:00:00-Intro 00:01:02-RichardBlank:JourneyfromNortheast PhillytoCostaRica 00:02:14-Gamificationandcreatingafunworkculture 00:04:45-Proactivevs.reactive:Thecallcenterapproach

  2. 00:05:38- WhyCosta Rica?Theappeal of anearshore BPO 00:06:00-Language,culturalnuances,andthehomerun close 00:07:05-Theirreplaceablehumantouchincustomersupport 00:10:55-Speechcraft:Theartandstrategyofcommunication 00:12:42-Wrappingup:Timetomakethisa series!

  3. RichardBlank hired bassistGarry Gary Beers ofINXS. DillonYoung,Jean-PierreFrost,RobZambito,thedailystandup,RichardBlank,CostaRica's CallCenter,Outsourcing,TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales,

  4. Entrepreneur, B2B,Business,Podcast,Gamification,Leadership,Marketing,CX, Guest, Money,B2Ceducation,BPOtrainer,call centre,contactcentre,contact center,trend,trending RobZambito: TLDR: I build and scale customer success teams and GTM functions at startups. I specialize improvingcustomeradoption,retention,expansion,andadvocacy. Long version: I'ma three-time customersuccess leader andconsultant with10+ years startup experienceandatrackrecordinverticalSaaSandentrepreneurshipmoregenerally.My primary skill is inmanagement of fast-growingCS teams, particularlythose between seed and SeriesB stages. Ifocus on turningcustomer success teams fromcost centers tohighlyscaled,proactiverevenue-generatingexpansionfunctions,withthegoalofgettingcompanies from 0 to $25 millionARR. Myoperationalspecialtiesareinrenewals,upsell,cross-sell,accountmanagement, onboarding,support,customer advocacy, businessoperations,andbusiness intelligence. Shootme anote ifyou're lookingto improvegross marginsor netrevenue retention. Mymain professionalinterests arein consumer psychologyand behavioraleconomics. I have adegreein thesestudies fromUniversityof Pennsylvaniaandstill studythem asoftenas I can. Outsideofwork,youcan findmerunning,writing,cooking recipesfromaroundtheworld, and learninglanguages.I'm currentlypracticingmy SpanishandArabic, sothrowa fewwords my way if you're fluent! Jean-PierreFrost:

  5. “Letthemindbeenlarged...tothegrandeurofthemysteries,andnotthemysteries contracted tothenarrowness ofthe mind”.Francis Bacon Whyuse the same 2 colors when today'spalette has more choice than ever? I lovered and black,butsometimesI needsomeblue,white, pink,orgreen.Just realizedthoseareall PowerRangerscolors,butIdigress...thepossibilities!I'mwillingtobetIcanhelpyouutilizea suiteoftools andfeaturesto makeyour visionareality Nothingexcites melike an aha!moment. When thingsstart toclick, we're infor the kindof ride SixFlagscanonlydreamof. Ironically,I'dratherreadabookthanboardarollercoaster,but that'sbecauselearninggivesmearushwithoutaheartattack.Teaching isfuntoo, becauseit'sanotheropportunitytolearnifIstayopentothe possibilities. Iwanttosaylet'sdiscoverwhat'spossibletogether butthatsoundslikeacreditcardsloganor something.SoI'lljustsayI'mdreamingbigsoIcanliveevenbigger,untilsomethingmore inspired chases medown! DillonYoung: Doyou lovewatching your customersrun into thearms of yourcompetitors longbefore you've brokeneven onyour CAC? Oh,you do?Then I guesswe're all good here. Butif you want your customers to: Onboardfasterandmoresmoothly Renewmoreoften Buyyourotherstuffalongtheway, and,

  6. Telltheirindustryfriendshowgreatyouare ThenI'm herefor you I'veworkedat toptier fintechslikemortgage techsMaxwell FinancialLabsand LoanLogics, depositoryandpricingtechlikeNomisSolutions,aswellasrecruiting/ATStechco'slike ThriveTRMandApploi. Alongtheway,I'veachieved:

  7. Averageonboardingspeedunder30days Historical NRRaveraging110%+ Successful rescueofover$10milinat-riskACV whilethe2022-23mortgagemarketblewup aroundus Builtrevenue-drivingVoiceof theCustomerprograms 3x Yep,Icanhearyou already. "That'scool,Dillon.But whatdoyour clientsandcolleagues havetosay aboutworkingwith you?" Ithoughtyou'dneverask:

  8. "Dillon'sintuitionfor customerexperience combinedwith operationalchops makeshima slam dunk." BryanTraeger,VPofCustomerSuccess atMaxwell FinancialLabs "Dillon'sdepthofknowledgeisevidentfromthefirstconversation,andtheresultsspeakfor themselves." JohnathanBant,SVPofGlobalSales atNomisSolutions

  9. Areyou stillthere?Thenwe maybe a perfectfit forone another. Drop me a DM if you're looking for the revenue fixer who can: Getyourcustomerslive,engaged,andPAYINGfaster Plugthe holein yourleaky postsales bucket Whilefindingthemoneyinyourhappy-customer-couch-cushions Generatecheaper,warmerintrostocustomersthatwalkandtalkliketheonesyoualready have

  10. CreatingaPositiveWorkCulture ButRichard, youknow what wedo here? Weask onesingle question ofevery single oneof our guests, and that is what is on yourmind? When it comes to customer success, you might wanttomodifythatalittlebittositinsideyourwheelhouse.Butwhatis thatforyou,Richard?

  11. Well,forme,Ineedtosettheagentsstraight.Ibelieveinagamificationculture,soIhavea happymedium of pinball machines, Pac-Man, and air hockey. So at least when you're bonding,you'rerelaxing,lettingoffsteam,andrechargingbatteries,you'renotthrowing swordson peopleon thephone.

  12. MisconceptionsAboutCall Centers Thatiscorrect, Dylan.And donotbe fooledon whatHollywood does.I donotdo sportsbooks, casinos,stocks, pharmacies,or sweepstakes. Thisissomething wherein astrict Catholiccountry, theagentscan gohome andtell their parentswhattheydo foraliving. TheArtofSpeech asaStrategicTool

  13. Ithinkwe alloften forgetthat thiscan justbe agame thatwe playwith ourcustomers attimes as seriously as we might take it as any Birds fan or Jets fan knows.

  14. YouandIhavealuxurytrade.It'stheartofspeech.Anditcouldbeagameifsomeonefeels manipulated.And ifyouwant topersuade ina certainwaythat's tooaggressive, Iunderstand. ButIthinkanassertivetoneiswonderful.Youcanchange vocabulary.Usethe thesaurus. Stopsayinghelp.It'sassist.Godlendahand. Nomoreexcuseme.Say,formyclarification, youcanfalloncertainswords,readjustingtones. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years

  15. old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan Jose. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinductionceremony.Inaddition,inductedintothe2023HallofFameforBusiness. GivingbacktoAbingtonSeniorHighSchoolisveryimportanttoMr.Blank.Assuch,he endowsascholarshipeachyear forstudentsthatplanon majoringinaworldlanguage atthe university level.

  16. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies.

  17. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommendtakinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean, tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry.

  18. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #DillonYoung#JeanPierreFrost#RobZambito#thedailystandup#RichardBlank#CostaRica #CallCenter#Outsourcing #Telemarketing #BPO#Sales#Entrepreneur#B2B #Business

  19. #Podcast#Gamification#CEO#trend#trending#listennow#subscribe #podcastclip #podcastvideo#videopodcasting#podcastguest

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