Paul Guyon presents The Lead Machine Growth Show. Interview with telesales expert Richard Blank.

1. Downloadedfrom:justpaste.it/leadmachine PaulGuyonpresentsTheLeadMachineGrowth Show.InterviewwithtelesalesexpertRichardBlank. RichardBlankdeliversamasterclassontheoften-overlookedsoftskillsthatcansignificantlyimpactyourbusiness.Learnhowstrategic communicationanddiplomacycanenhanceyoursalescalls,retainclients, andultimatelydrivebusinessgrowth. Youhaveapowerfulmessageforyouraudienceandanirresistibleofferthatcouldchange everythingforthem.Butyou’restrugglingwithmarketingandtechnology.You’re strugglingto implement. You’restuck.You wonder.WherecanIfindhelp?EnterPaulGuyon,themastermindbehind theLeadMachine.He joinstrailblazerswho sharetheirinsights andhowthey overcame obstacles,marketing,andtechuncertainty.Andtheysharetheimportanceofcultivatinga positive mindset.

2. Theygive expert guidance on implementing life-changing solutions and systems youcanmodeltonurtureyourleads andgetyouroffers seenbyyourideal clientswhowillinvestin themselvesandinyou.Paul’smissionistohelpordinarypeopleproduceextraordinaryresults. Getreadytotransformyourvision intoreality! Richard Blank shows you how to master your message by leveraging strategic communication andsoftskillstoenhanceyourcustomersupportandretainclients. Richard Blank delivers a masterclass on the often-overlookedsoft skills that can significantly impactyour business.Learn howstrategic communicationand diplomacycan enhanceyour salescalls,retainclients,andultimatelydrivebusinessgrowth.Discoveractionabletechniques thatwillhelpyouthriveintoday’scompetitivemarket.

3. TuneinnowandgetRichard'sthoughtson: Howtocraftsalesscriptsthatfostergenuineconnections. Theimportanceofstrategicrebuttalsinsteeringchallenging conversations. Using tie-down questions as checkpointsto guide your salescalls. TheLeadMachineGrowth ShowwithPaul Guyonintroduceslisteners totrailblazerslikeyou, who inspire themto implement life-changingsolutions and systemsthey canmodel to nurture theirleadsandgettheiroffersseenbytheiridealclientswhowillinvestinthem.The Lead MachineGrowth Show reveals to you how to how to tackle your tech, master your message, anddesign yourdream sothat youcan transformyour visioninto reality.

4. Chapters IntroductiontoMasteringCustomerSupportSoftSkills- 00:00:00 Richard's Journey to CostaRica - 00:01:19 TheRoleofGamificationinTraining- 00:01:19 InfluenceofTrainingonCustomerSupport- 00:02:58 ImportanceofEthicsinTraining- 00:03:33 AdjustingCommunicationforDifferentCampaigns-00:04:38 AnalyzingEffectiveSalesTechniques-00:05:42 SoftSkillsBeyondtheOffice- 00:06:41 ChoosingIdealClients -00:08:15

5. The ValueofSayingNo-00:09:24 PayingIt Forward in Business - 00:10:15 NavigatingBusiness Growth- 00:10:47 The Role of Scripts in Sales - 00:11:58 BuildingGenuineConnections- 00:12:28 DueDiligence in Prospecting- 00:15:22 CreatingPositive FirstImpressions - 00:16:17 UsingAnchoringTechniques -00:18:13 BuildingaPipelinefor Success-00:19:05 ResearchingProspectiveClients -00:19:38 UnderstandingTelemarketingCalls-00:20:32 ResearchingProspects -00:23:10

6. Challenges in Cold Calling - 00:24:33 Managing DoNot CallLists- 00:27:34 CheckpointsandTieDownQuestions-00:31:10 BuildingRelationshipsThroughCalls- 00:33:54 FinalAdviceforEntrepreneurs-00:37:34 The Hero's Journey -00:40:35 ClosingRemarks-00:41:43 FinalThoughts - 00:41:45 Quote "Thewayyou communicatecan bethedifference betweena lostclientand aloyal advocate." —RichardBlank

7. Youhaveapowerfulmessageforyouraudienceandanirresistibleofferthatcouldchange everythingforthem.Butyou'restrugglingwithmarketingandtechnology.You'restrugglingto implement.You’restuck.Youwonder.WherecanIfindhelp? EnterPaulGuyon,themastermindbehindtheLeadMachine.Hejoinstrailblazerswhoshare theirinsights,howtheyovercamemarketing,techuncertainty,obstacles,andthesecretsto cultivatinga positivemindset.They giveexpert guidance onimplementing life-changing solutionsandsystemsyou canmodeltonurture yourleadsandget youroffersseenby your idealclients whowill invest inthemselves and you.Paul'smission is tohelp ordinary people produceextraordinaryresults.Getreadytotransformyourvisioninto reality! Havingyour front-row seatto our conversations withentrepreneurs, coaches, and solopreneurswhohaveblazedthetrailforyoumeansgettingprovenanswers.Stopstruggling tofigureitout–andgostraighttothesource.

8. “Alltoooften,entrepreneurs,coaches,andsolopreneurswhoareotherwisereadywitha powerfulmessageandanirresistibleofferstrugglewiththreethings–technology, marketing, andmindset.Othershaveovercometheseobstacles.InthespiritofAbundance,these trailblazersareeagerto helpyoutransform yourvisioninto reality.Mymissionis tohelpyou produceextraordinaryresults.Let’sstartthisimportantconversationnow.” Paul D. Guyon Host,The Lead Machine Growth Show MastermindBehindtheLeadMachine Entrepreneurs,coaches,and solopreneursget heldupby technology.Theydon’t knowhow-to put-uplanding pagesor buildtech stacks.They’renot surewhat towrite intheir marketing materialsand e-mail sequences.They don’thave a clear answer onhow to plan thingsout.But they’reinterestedingrowingtheirbusiness.They’vegotsomeclientsand hadsomesuccess, buttheyknowtheykindofhitaplateau becausethesequestionsremainunanswered.Whatis it? How do they do it? The Lead MachineGrowth Show givesyou expert guidanceon implementing life-changing solutionsandsystemsyou canmodeltonurture yourleadsandget youroffersseenby your idealclients who will invest in themselves and you! WhyYouShouldListen What WeAre Doing Now YourHost,PaulGuyon

9. Youhaveapowerfulmessageforyouraudienceandanirresistibleofferthatcouldchange everythingforthem. Butyou’restrugglingtoimplementmarketingandtechnology. You’restuck. Youwonder,wherecanyoufindhelpandgettheclearanswersyouneedto succeed? PaulGuyonteachesauthors,smallbusinessowners,coaches,andentrepreneurstogrow theirbusinesses. BusinessGrowthCoach withover 40years ofexperience inthetechnology andmarketing industry.Proventrackrecordofsuccessin helpingbusinessesgrowandprofitby implementingsmart techand marketing solutions. Asa CIOat DSI,Guyon ledteams ofdevelopers andanalysts indeveloping andimplementing innovative technologyplatforms that helpedhis company growfrom $1M to $50M+in revenue.Asthe technologyleader atMaxwell Medals&Awards,he playsa keyrole inthe developmentand executionofthecompany’s technology, operations,andmarketingstrategies,which resulted inasignificantincreaseinoperational efficiency, growth,and sales. Asabusinessgrowthcoach,Guyonteaches entrepreneurs,coaches,andsmallbusiness ownershow to usetechnology and marketingto grow theirbusinesses. I helpmy clients developandimplementstrategiestailoredtotheirspecificneedsandgoals.

10. Guyonisastrongbeliever inthepoweroffaith anditsabilitytohelp usachieveourgoals.He isaproudfatherandhusband,drummer,singer,andvolunteerathischurch.Heisgratefulfor thecountlessblessingsin hislifeandis committedtousing hisskills,experience,and faithin Godtohelp othersgrowand prosper. Hisapproachenablesordinarypeopletoproduceextraordinaryresultsby implementing innovativemarketingandtechnology, keepingtheirfaithandcorevaluesatthecenteroftheir growthandlives.

11. As CIO,he andhis teamgrew asmall logisticsmanagement companyfrom $1Mto $50M+ servingpharmaceuticalgiantsPfizer,Merck,andEli Lilly, aswellasmajorairlines, Delta, American,andUnitedAirlines. AsfounderandcreatorofTheLeadMachineMarketingGroup,Paulhelpsyoubridgethegap betweenyourdesire togetleads onlineandgrow yourbusinessand implementinga solution byovercomingthechallengesoftenpresentedtothosewhostrugglewiththeplanningand technologyrequiredtomakeithappen. Now,ashostoftheLeadMachineGrowthShow,heintroducesyoutotrailblazerswhoinspire you to implement life-changing solutions andsystems you can model to nurtureyour leads andgetyour offersseenby yourideal clientswhowill investin themselvesandyou.

12. Paul Guyon makes his home in Kingsley, Michigan (a small slice of Paradise) andenjoys an active,healthylifestylewithhiswifeandtheirfamilyofseven. Heloves business, music, drumming,community service, family, and faithin God. Paulsays, “Any day I get to spendwith family is a good day!”

13. DealingwithUnwantedTelemarketingCalls WhatImeantisnotfromacallcenterperspective,but fromanentrepreneur'sperspectivewho wantstoavoidgettingthesecallsthatarenotlegit.Iwouldn'tknowhowtostopsomethinglike that.Maybe thereare certain,I knowthat itsays spamcaller and itwould giveyou certain levels.It'sverydifficulttosee.Alotofpeoplejustdon'tpickupthephoneforthingsthey don't see,buttheygetaroundit.They'llgotocertaincountriesorusecertainthingstoblockthat phonenumberortheirIPaddress.AndIdidmentionmygoodfriend,therearepeoplethatare willingtomakethosephonecalls.Yeah.andtakethosechances.Andthere'snowaytostopit. Howcanyoustopit?Imean,it'sjusttheonethingwhereinsteadoffightingagainstit,not acceptit.butkindof swaywithitso itdoesn'taffectyou.That'swhyIwould takethecalland I wouldjust hammer into them so much that they wouldliterally, and I do know this, I call soonastheywillnot callyouback.They'llrealizethey don'twannapass aroundthatnumber anymore.Ifyousay Fyou,they'll passthatnumber aroundandyou're like,yeah,this istheF you guy.

14. PursuingPassionwithDedication Ididn'thavethegradesorthematurityforthosesortofstudies,andIcouldn'tstudyfinance. Languagesis what gave me thePaul, I knew that it wasgoing to work. Why? Becauseof the dedicatedpractice.Ifyougoaboveandbeyond,A,youloveit,andB,you'rereally getting ready for it. It's like a boxer training.And the factthat I did more than just what myschool expectedof me,I knewI wasgoing towin, watchingmovies, readingbooks, writing,going on dates,speaking Spanish

15. RejectingUnethicalBusinessOffers It'sagoodquestion.I'mmostlyworking.I'manoutsourced.Yeah. SoIworkwithcompaniesin CanadaandtheUnitedStates,somelocalanda littlebitinEurope.IrejectmoreaccountsthanIaccept.It'snotlikeIdon'twanttogrow,butIhavetoberealisticinregardstotheclient's expectationsandtheprofileandskillsetsofthecandidatesthatI'mhiring.Plus,I'dliketo reduce attrition and allow myselfto sleep at night.And soit's very easy for mewhen I speak withindividualstosee whatsortof campaignthey'redoing.Andbetweenme andyouand your audience,fromtimetotime,I'llhavesomebodythat'sdoingsomethingthat'sgrayarea,could evenbeillegal.I'mnotgoingtobetheirfallguy. Comeon,PaulandIaren'tsuckers.I'llthank them.And Ithink your scriptis interesting andwish youwell.As Isay before, youcan use this rhetoricandthesemediumsforgood andtobuildbusiness,but alotofpeoplegiveit abad

16. rap.Andsohopefully Icanchattersome misconceptionsinregards tocallcentersand how peopleinourlivingmaking andreceivingphonecalls. MasteringtheIntroductoryPitch Whenpeoplecloudtheirmindswithtoomuch,it'simpossibletobeinthenow.Ineed individualstoknowtheircheckpoints,knowtheirstages,andiftheycanlandthebeginning,it reducesanysortoffrictionandgivesmorewiggleroom.Now,whenIgettransferredtoyou,I willthen,insteadofdoingacompanynamespike,letyouknow,hi,thisisPaul.Paul,Igottolet youknowhowgreatCatherinewas.Andthenyou say,whoisthis?Nice,Igotyou.Youasked meaboutanchors. DidI lie,cheat orsteal? No,I complimentedtheindividual whogave methepasstopitchbecausenoonegetsthroughtoyou.

18. The Hero's Journey in Career Therisks youwill betaking isyour own.But that'sa hero'sjourney.Thoseare what thefables andthebeststoriesaroundthecampfirehavebeentoldoftheindividualthatwassoboldand bravethat theydecided toreally drink lifeto thefullest.Andthen youhear of thesestories of success.Butit's reallynot aboutthe moneyof success.Most peoplejustwant toleave their castle to slaya dragon.And hopefullymy individualstory that isunique, I wentmy ownway, it'sone ofso many.Andif I canshow your audiencethat if youjust persevereand you really keeppickingyourselfup,useevery clichethatyouneedto motivateyourselftokeepdoing this. PlayingtheTelemarketing Game Firstis I'm not giving them any money today. So weall need to calm down and slow down. Secondly, this is my wheelhouse. How many times do you really get telemarketing calls? So I'll letBillypitchmeforfiveminutes.I'dlovetohearhim.AndthenI say, hey, Billy,youmindifI make a suggestion?Yeah.And then Irope-a-dope them. Real good.And atthe end, theythankme. I will... Let them knowtimes when they missed the beat.I will ask certain questions thattheyneverfollowedupon.They'llglanceoverit.They'llhedgeitandrepeatit.Butthey won'taskasecondorthirdquestion,which showsdepth,interest,andanchoring,aswespoke earlier.Ibetyouattheendofthephonecall,ifIaskedthemtogivemethemeetingminutes, theycouldn'teventellfiveoftheanswersthatIgaveorfiveoftheextrathingsthatImentioned.

19. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan Jose. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinductionceremony.Inaddition,inductedintothe2023HallofFameforBusiness. GivingbacktoAbingtonSeniorHighSchoolisveryimportanttoMr.Blank.Assuch,he

20. endowsascholarshipeachyear forstudentsthatplanon majoringinaworldlanguage atthe university level. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies.

21. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommend takinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean,

22. tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #PaulGuyon#TheLeadMachineGrowthShow#RichardBlank#CostaRica #CallCenter #Outsourcing#Telemarketing #BPO#Sales#Entrepreneur#B2B#Business #Podcast #Gamification#CEO#trend #trending

23. TraverseCity,Michigan,UnitedStates August14th2023

24. RichardBlank hired bassistGarry Gary Beers ofINXS.

25. PaulGuyon,TheLeadMachineGrowthShow,RichardBlank,CostaRica'sCallCenter, Outsourcing,TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B,Business,Podcast,Gamification,Leadership,Marketing,CX, Guest, Money,B2Ceducation,BPOtrainer,call centre,contactcentre,contact center,trend,trending