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Kevin Brierton No Excuse Pro Podcast. Richard Blank’s Masterclass in Telemarketing and Leadership

Join us for Episode 25 of the No Excuse Pro Podcast, where host Kevin Brierton sits down with Richard Blank, CEO of Costa Ricau2019s Call Center. In this episode, Richard dives deep into his telemarketing expertise, sharing insights from over two decades of leadership in the call center industry. Richardu2019s journey began when he moved to Costa Rica to train over 500 employees for one of the country's largest call centers. Now, heu2019s a recognized leader, known for his motivational speaking and skillful training in telemarketing.<br><br>Learn how Richard built Costa Ricau2019s Call Center into a powerhouse by f

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Kevin Brierton No Excuse Pro Podcast. Richard Blank’s Masterclass in Telemarketing and Leadership

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  1. Downloadedfrom:justpaste.it/noexcusepro KevinBriertonNoExcuseProPodcast.Richard Blank’sMasterclassinTelemarketingandLeadership LearnhowRichardbuiltCostaRica’sCallCenterintoapowerhouseby focusingonmotivationalleadership,personalizedtrainingsessions,and hisdeepunderstandingofcommunicationandcustomerservice. Episode25:DialingSuccess

  2. Joinusfor Episode25 ofthe NoExcuse ProPodcast, wherehostKevin Briertonsits down with Richard Blank, CEO of Costa Rica’s Call Center. Inthisepisode,Richarddivesdeepintohistelemarketingexpertise,sharinginsightsfromover twodecadesofleadershipinthecallcenterindustry.Richard’sjourneybeganwhenhemoved toCostaRicatotrain over500employeesforone ofthecountry'slargestcall centers.Now, he’sarecognizedleader,knownforhismotivationalspeakingandskillfultrainingin telemarketing.

  3. LearnhowRichard builtCosta Rica’sCall Centerinto apowerhouse byfocusing on motivationalleadership,personalizedtrainingsessions,andhisdeepunderstandingof communicationandcustomer service.Thisepisode ispackedwith actionablestrategiesfor anyoneinsales,customerservice, orleadershiproles. Ina worldbrimming with potentialyet riddled withexcuses, the NoExcuse Pro Podcaststands asabeaconofactionable insight.HostedbyKevin Brierton–avoice ofclarityinthe cacophonyof'could haves'and'should haves'–this podcastisyour weeklyticketto breaking thechainsofprocrastinationand inaction.

  4. KevinBriertonTeam-YourNoExcuseLender “Ourmissionis toprovide aNOexcuse, transparent,educational, seamlessprocess to empowerfamilies&partnerswith amoreconfidentmortgage experience.”Kevin Soeasytogetdistractedthesedays. Withthe world goingthrough such adrastic shift howdo we keepour focus? In this podcast you willhear from hostAlex Rose andco-hostThomas Solano, fellow entrepreneursthathavedealtgettingdistractedandlearnedhowtopivottogaintractionin theirlives.This podcast is forthe up and coming entrepreneur, work-preneur, thatis hungry andwantstohear fromsomeone‘growing’throughDISTRACTION.

  5. LETSWINTOGETHER AsYOURNOEXCUSELENDER,weprovideclearcommunication,greatfollow-up,andon- time closings—no excuses. Ourmission is toempower families andpartners with amore confidentmortgageexperience.We’renotjusthereforthepre-approvalandloanprocess; we’recommittedtoguiding ourclientsfor thenext30 years,helpingthem growwealththrough smartmortgage strategies.

  6. CertifiedMortgagePlanningSpecialistcommittedtoprovidinganEASYmortgage process, competitiverates anda WOW experienceto gain aclient for LIFE.

  7. Kevin Brierton - BranchManager CLA, CMPS,NMLS 599873 YourNoExcuseLender AsYOURNOEXCUSELENDER,weprovideclearcommunication,greatfollow-up,andon- time closings—no excuses. Ourmission is toempower families andpartners with amore confidentmortgageexperience.We’renotjusthereforthepre-approvalandloanprocess; we’recommittedtoguiding ourclientsfor thenext30 years,helpingthem growwealththrough smartmortgage strategies

  8. Finding ClarityThrough Downtime Strategies That'swhenthemindgoes,thelongshower,thelongwalk,theplaneride.Andthat's usually whenyougetyourbestideas. It'susually,Kevin,it'swhen youshedtheskinand cutthefat. Whenyourealize,hey,man,I thinkIoverextendedmyselfor I'mwastingtoomuchtime on caffeineandthisotherstuff.Andtheonlywaytogettothatistogetintothatsortofmindset.

  9. Youcan'tturnitofflikealight.Andyouknowthat.It'sgottobealandingplaneandataking off.Yougottokeepblendingit.Ifnot,that'snotyourpersonality.You'renotablackand white kindofguyandSupermanripoffshirtkindofcat.Itdoesn'tworkthough.

  10. The Future of Call Centers:AI and HumanTouch In10yearsfromnow,99%ofuscouldbereplaced.Thinkaboutanautomatictellingmachine foryourcash.Youdon'tneedtogointhebanks anymore. IfAIkeepsassistingpeople,movingthemalong,gatheringtheinformationand convertingthosecalls,it'sgonna work.LikeIVRis integratedvoiceresponseyou putinyourthings onthe

  11. phone.ButItellyouwhat,there'llalwaysbeacertainmarketthatpresseszero,that'swillingto speaktotheperson attheticketingcounter, payingextra20bucks justtomakesure it'sdone. Maybewe'reconcierge, firstclass, orjust rare.But yeah,it willbe adjustingmy industry accordingly.Andisthatagoodthing?Ithinkit'safantasticthingfortheconsumer. ButIdon'twantpeopletodaytofullyfocusonnonverbalcommunication.Ithinkthetextingand emailsandchatting,there'samiscommunication,misinterpretation.Ifyouhavethecertainskillsto beable to speakwith somebody, you'llhave a muchmore solid relationship,more memorable.Youcantransferthatelectromagneticenergy.Andyou'llfindyourjobmuchmore fulfilling.ButKevin,myman,Ican'tthankyouenough.Ihadthebesttimetodayonyour podcast.

  12. TheHero'sJourney:LeavingtheCastle andSlayingtheDragon Sotellmemoreaboutthat.That'sreallygoodstuffthere.Ishouldbesellingrealestatein Scottsdale,gettingyelledatbymy olderbrothertellingmeto makemorephonecalls.But I thinka lotof theexcuses peopleare making isbecause theyhave alot ofpressure from their familyorthey'veneverlefttheislandandtheydon'tknowwhat'soutthereorthey'rejust comparingthemselvestoothersthathaveneverleftthecastle.Andsoyoureadaboutthese fables.It'sreallyahero's journey.You're supposedtoleaveacastle,slayadragon,andsavea princess.Howare yousupposedto doitunless it'splannedout foryou?

  13. AndsoI'm nottellingyou tosteala caranddrive cross-country.Iwas buildingonmomentum fromthesecondlanguage,gettingbetteratit,interningduringcollege,certainjobspost-grad. Somygoodnessgracious,youseethe trajectory.Youseewhereit'sgoing.Thisis...Andyou want to know something else?

  14. Whensomebodydoes waxon, waxoff, dedicatedpractice aboveandbeyond whatwork or schoolexpectsofyou,readingtheextrabook,going,asyousay, totheseminars,meetingthe people,myGod,isthatasparkinsomebody?Youshouldneverputthatoutifthey'rereally practicingthatviolinandpiano,nomatterhowitsounds,becausethey'relivinglife,they're drinkingit.Andthatcouldalwaysleadtootherthings,too.

  15. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan Jose.

  16. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinductionceremony.Inaddition,inductedintothe2023HallofFameforBusiness. GivingbacktoAbingtonSeniorHighSchoolisveryimportanttoMr.Blank.Assuch,he endowsascholarshipeachyear forstudentsthatplanon majoringinaworldlanguage atthe university level.

  17. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies.

  18. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommend takinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean,

  19. tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #KevinBrierton#NoExcuseProPodcast#RichardBlank#CostaRica#CallCenter #Outsourcing #Telemarketing#BPO#Sales#Entrepreneur#B2B#Business#Podcast#Gamification#CEO #trend#trending#listennow#subscribe#podcastclip#podcastvideo#videopodcasting #podcastguest

  20. RichardBlank hired bassistGarry Gary Beers ofINXS.

  21. KevinBrierton,NoExcuseProPodcast,RichardBlank,CostaRica'sCallCenter,Outsourcing, TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing,CX,Guest,Money,B2Ceducation, BPOtrainer,call centre, contactcentre, contact center,trend,trending

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