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Executing the Vision podcast with Brad Hunter. A fun experience in Costa Rica with Richard Blank.

Welcome to 'Executing the Vision,' where we delve into the journeys of owners and C-suite executives of thriving 100 employee companies. Join us as we uncover the secrets to their success, from the initial spark of inspiration to the realization of their vision. Through insightful interviews, we explore the strategies, challenges, and triumphs they've encountered along the way, offering valuable insights for navigating the intricate landscape of the business world and achieving success not only in business but in life. Tune in to gain practical wisdom and inspiration for your own journey

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Executing the Vision podcast with Brad Hunter. A fun experience in Costa Rica with Richard Blank.

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  1. Downloadedfrom:justpaste.it/execute ExecutingtheVisionpodcastwithBradHunter.Afun experienceinCostaRicawithRichardBlank. Yourhost,BradHunter,talkswiththePresidentandCEOofCostaRica's CallCenter,RichardBlank.BornandraisednearPhiladelphia,Richard's storybeganatAbingtonHighSchool,wherehegraduatedin1991.Unlike manyofhispeers LivingLifewithHonorableIntentions:HumanConnectioninaTechnologicalLandscapewith Costa Rica'sCall Center'sRichard Blank

  2. Welcometo'ExecutingtheVision,'wherewedelveintothejourneysofownersandC-suite executivesof thriving 100+employee companies. Joinus as weuncover the secretsto their success,fromtheinitialsparkofinspirationtotherealizationoftheirvision.

  3. Throughinsightfulinterviews,weexplorethestrategies,challenges,andtriumphs they've encounteredalongtheway,offeringvaluableinsightsfornavigatingtheintricatelandscapeof thebusinessworldandachievingsuccessnotonlyinbusinessbutinlife.Tuneintogain practicalwisdomand inspirationforyour ownjourneyto success. Yourhost,BradHunter,talkswiththePresidentandCEOofCostaRica'sCallCenter, Richard Blank.BornandraisednearPhiladelphia,Richard'sstorybeganatAbingtonHighSchool, wherehegraduatedin 1991.Unlikemany ofhispeerswho pursuedconventionalmedical,law,orengineeringpaths,RichardfollowedhispassionfortheSpanishlanguage.This decisionledhim tothe UniversityofArizona,where hemajored inSpanish andfully immersed himselfintheculture byspendinga yearabroadin Spain.

  4. Richardreminiscedabouthistransformativeyear,splittinghistimebetweenCadiz, Madrid, andSevilla.Hedescribeditassheddinghisskin,a hero'sjourneythatchangedhim profoundly. Withoutthedistractionsoftelevisionorphones,hesoakedinlife through museums,books,andpersonalinteractions.Thisexperiencenotonlysolidifiedhiscommand oftheSpanishlanguagebutalsoshapedhisworldviewandfuturecareertrajectory. Richard'slifein CostaRica iswhere heestablisheda callcenter thatstands outfor its operationalexcellenceandvibrantworkculture.Richardsharedhisapproachtotrainingand employeeengagement,emphasizingthesignificanceoftreatinghisteamwith dignity. He believesincreatingafunandengagingenvironment,whichincludesincorporatinghis passion forretroarcadegamesintotheworkplace.Thisgamificationstrategyfostersasenseof communityandenjoyment,contributingtoemployeeloyalty andtheoverallsuccessofthe business. THEREWILLCOMEATIMEWHENPEOPLEMAYJUDGEANDBELITTLEYOU...

  5. BUT NEVERLETTHESEPEOPLEPULLYOUDOWNANDSTRIPYOURSPIRITAWAYFROM REACHINGYOURGOALS. Meetmygood friendRichardBlank. Heisthe CEOofCosta Rica'sCallCenter, andlikeyou, healsowentthroughjudgment,doubts,twists,andturnsbeforehebecamethemanheis today. Hisstorywill openyourmind tothereality oflife, takingaleap offaithin steppingaway from yourcomfortzoneand goingoutofyour bubble. AIcansortdataandoptimizetasks,but canitgenuinelyempathize? WhileAIexcelsinefficiencyandanalytics,Richardarguesitfailstodelivergenuineemotional support. Thoughexcellentdata,AItechnologycan'treplacehuman compassion. Real empathydemands ahuman presence.

  6. BradHunter: Areyoufullyleveragingyourchosencompanysoftwareand automationforoptimaldaily operationsandincomegeneration? For businessowners runningmulti-milliondollar companiestheuse ofcompanysoftware and automationsolutionscannotbeoverstatedespeciallyintermsoftracking,monitoring,and incomegeneration.Butareyouoneofthosepayinghundredsofthousandstomillionsayear for third-party platforms that no longer meet your basic needs? Asatechexpertandconsultant,delivering smartautomationandmaximizedsoftware functionalityhavebeenmymission.

  7. I have helpedmillion-dollar companiesto save upcosts anddevelop techsolutions and integrationsinday-to-dayoperations.Andtheresults… Upto $3M insavings by leveragingautomation to replacean antiquated, highlylabor-intensive commissionreconciliation processes fora retail wirelesscompany Significantcostsavingsandhugeimprovementsintracking,reporting,andemployeemorale withthereplacementofanoutdatedmixofsoftwareplatforms,spreadsheets,andhandwritten forms witha user-friendlysingleweb-based solutionfor amulti-facilitypork operatorindustry Replacementofover$300Kin techsubscriptionsinlendingand mortgagespacewithonenew platformandaddedintegrationsresultinginsubstantialROI Decreasedclient commission errors by 62% by reducing data processinglag time and improvingcommunication tothe field Reduced client commission department manhours by 57% Improvedcommissionerrorreaction timeby95%through automateddataprocessing Savedclients$7,800perlocation annually

  8. Beinginthesoftwaredevelopmentandautomationsolutionsspacefor12years,Iwantto share my expertise with you. GamificationinBusinessandNostalgia Yeah,sotalktomeaboutthatpartofit.Talktomeaboutthegamification.Isawyou noticed youhadmentionedthattooonIthinksomeofyourLinkedInstuff.Sohelpmeunderstandwhatexactlyyoumean bythatandwhat thatenvironmentis.I'm aretropinball collectorfirst andabusinessowner second.Infact,I don'tevenlike talkingaboutbusiness.Ask meabout mydreams. I'm a Generation X.I grew up in the70s and 80s and some ofthe coolest placesintownwerethe retroarcades.Beautiful marqueesandmachines.Anditwassafe andclean andfun.Yeah, Itoo.Itoospentsometime.WehadaplacecalledStarWorldwhereIgrewup. Youhadthearcadeandtherollerrinkiswhatitwaslikeahugearcadeandthenalsoaroller rink.Andthat'slikewhereyou'dgo.ThatwaslikeyourFridaynights.Youknow, Brad, rememberwhen youused toput thequarters up onthe marquee?So youhave your lineand asteroidsandPac-Man.

  9. From60DaystoaLifetime SoIwas inbetween jobsat themoment, andI hadto getpast someparents' guilt.And soI decidedtocomedownhereforjust60 days.Well,those60daysturnedintofour years.I workedat myfriend's centerfor four years.I fellin love andmarried thegirl of mydreamshere.Andyouknowwhat, Brad?Ididn'tlearn itfromsealevel. Ilearnedthebusiness fromthe insideout.When Iwasat myfriend's center,Ilearned retentionandonboarding.Andsoyou camedown.So hehad thecentergoing. Oh,yeah. Heneeded,you werea buddyofhis.And hesaid, hey, IknowyouspeakgreatSpanish.Yes.You're afriendofmine.Ineedyoutokind ofhelponthatfront.Sothat'showyouinitiallykindofgotin.Acollegefriendofminethathadacompanyhere.Andhe goes,hey,Rich,why don'tyoujust comedownfora couplemonthstoteachEnglish?Youknowwhatitreallyis.It'slikeroadtrip.LikeDeltaHouse.He'slike,yo, Delta House, come ondown for two monthsand we'll justhave some fun.

  10. Embracing Personal Customer Service OverAutomation Ihopethere'sthatthingwherecompaniesrealizethatlikeThisisagoodsolution,butnota greatone.Andwewanttostandout.And inordertostandout,we'regoingtocommit to,you know,havingliveagents.SoIhopethatyourbusinesscontinuestothriveforyearsand years tocome.BecauseIdespisetheotherdirection,youknow,andthinkthere'salotof other things.Andmostoftheseindividualsaregoingtochooseotherindustriesjustforthatlongtermstability.Youknow,asIsaidbefore,andIcompletelyagreewithyou,Idon'tworry about it.Andifit happenstocome in,asImentioned before,ifyou justgetone-tenth ofonepercent ofbusinesses,youcould beamillionaire. Soyouhave theabilityto findthatcompanyas you saythat'smom andpopsmall nichethat you'llgetthe fulfillmentyou'relooking foruh wellitell youwhat ithas been amazingto talkto you ilove hearingyour story ilove hearingyour passionabout everything um youknow like i saidwhen it comes to theenvironment, the industrythatyou'reworking in.Andto me,tosee kindofhow yougoabout dealingwithyour peopleandeverything,it'sbeenafun conversation.

  11. Unique Company CultureThrough Gamification Ihaveahugeareahere.Andinsteadofputtinginadditionallockers,Ijustputinarowof machines.And I have games in myhouse. It's a happy medium. It allows people tomeetothersfromdifferentdepartments.You canletoffsteamrechargebatteries.I'veseenpeople fall in love by thePac-Man machine.They're smoothing machines.Andit's really enabled peopleon theirfirst daywith me toplay thegames prior toany trainingclass so theycan bond withtheotherpeopleinclass.Andtheninsteadofjustabsorbing,nowthey're contributing becausetheirdefense drops.Thatmass goesfroma 10toa six.Sothat fourthengets moved into forwardmotion.So it'sjustmassdistribution.Andforme, it'salsoa goodsignformy clients.Whydon'tyou havegamesin yourofficeforyour people?It'salso agoodway toshow peoplehow I treat myself. Now Itreat the people that work here.Amazon is 10 times mysize. JeffBezosistheman.Andwithallduerespect,Idon'tthinkhe'splayedpinballwithallofhis agentslike I have.Andso when it comes down tothe call center Olympics, I mightnot win everything.ButBrad,there'sacoupleareasinwhichIcrush.Andthat'sbeenmorethan enoughfor me.to bein businessfor 16 years,have peoplewith meover adecade and growto150.And soslow and steady.Andif youdo, thenyou'll have thefidelity andthe peoplethat willwalkwithyoulong-term.

  12. The HumanTouch inanAI-Driven World Andthentalktomeaboutthefutureoftheindustry. Imean,whatare,youknow,all thesedays,allthe differentAI, this,that,whatever right?Everybody's like,ohmy God,it's goingto takeovereverything.What doyousee asthefuture ofyourindustry?And whatdoyou needtodotostayoutinfront?Sometimesyoucan'tdoanythingaboutit.Youeverseethosehuge carwashesthathavethemachines? It'sbetterthantheguysback inthe70s.Itreallygetsyourcar washed. I seeAI as gathering.And Ithink it's wonderful. It's the biggestnet. It will catcheveryraindrop.You'llgeteveryounceoutofit.Andyoucando95,96,upto99%of that. The1%,let'sjustusethe1%,istheempathy.It'sreallytrue.Idon'tlikecoldmetal benchesandnobodyelsedoes.Theylike cozythings.AndBrad,if I'mhavingthetoughestday ofmy life,I'dcallyou, right?Orwe'dgo outandhavea beerorwe'djust takeawalktogether as

  13. friendsandgetitout.Andso whenthemachinesays,Iunderstand,or Ifeelyou,orIknow whatit'sliketo losesomethingorgain something,orhowcould amachinesay,I'm sorryyou lostyourmotheroryourfatheroracomrade?Thatwouldseem,Idon'tthinkthat'sauthentic.I can'tsayhypocritical.Butit'sthekindofthingthatjustwouldn't fly. 99%yes.Butthatrealhug andthatrealhandshake,welovethathumanconnectionstill. BreakingDown WorkplaceFears Ifyou'renotrobbingabank,don'tbeafraidofacop.Ifyou'renotcheatingonatest,don'tbe afraidof your teacher.And if you come to work, pen at the ready, why are you afraid of Brad andRichard?We'reheretosupportyou.Anddon'tjudgemeonwhathappenedatyourlast job,andI'mnotgoingtojudgeyouonwhatBillydid.SoIgetthatstraighttoo.Igottogofillthe oldschoolwiththem.Andthenwejusttalkaboutstructure.Wetalkaboutattentionspansof30 seconds,likebreathsand bites,andsippingthings,and information.Andso a10-minute conversationis20, 30-secondcheckpoints,okay?Andthere'sgive andtakes.

  14. BradHunter,ExecutingtheVision,RichardBlank,CostaRica'sCallCenter,Outsourcing, TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing,CX,Guest,Money,B2Ceducation, BPO trainer,callcentre,contactcentre,contactcenter Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan

  15. Jose.With amix ofmotivational publicspeaking stylebacked bytactful andappropriate rhetoric,Richardsharedhisknowledgeandtrainedover10000bilingualtelemarketers. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinduction ceremony.

  16. Inaddition,inductedintothe2023HallofFameforBusiness.GivingbacktoAbingtonSenior HighSchoolisveryimportanttoMr.Blank.Assuch,heendowsascholarshipeachyearfor studentsthatplanonmajoringinaworldlanguageattheuniversitylevel.

  17. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies.

  18. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommendtakinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean, tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry.

  19. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #BradHunter#ExecutingtheVision#RichardBlank#CostaRica#CallCenter#Outsourcing #Telemarketing#BPO#Sales#Entrepreneur#B2B#Business#Podcast#Gamification#CEO

  20. UvingLJføIthHonorable lntentions«HumanConnection inaTechn•*•9ÏCäILandscape

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