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Culture Matters Podcast by Chris Smit. Call Center Culture in Costa Rica. Episode 172 Richard Blank

Show empathy towards the people around you. Think about it: a surgeon cannot operate on one of their family members.<br>Remember that youu2019re a guest in the country youu2019re visiting.<br>Pay it forward. If you experienced or learned something new, make sure you share it with the circle(s) around you.

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Culture Matters Podcast by Chris Smit. Call Center Culture in Costa Rica. Episode 172 Richard Blank

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  1. Downloadedfrom:justpaste.it/culturematterspodcast CultureMattersPodcastbyChrisSmit.CallCenter CultureinCostaRica.Episode172RichardBlank Everyepisodethereisaninterviewwithaprominentguest,whowilltellhis orherstoryandshareinternationalexperiences.Helpingyoudevelopyour culturalcompetence.Welcometothisculturepodcastandmanagement podcast. TheCultureMattersPodcastonInternationalBusiness&ManagementPodcast.Buildyour CulturalCompetence,listentointerestingstories,learnabouttheculturalpitfallsandhowto avoidthem,andgettheGlobalperspectivehereattheCultureMatterspodcaston InternationalBusiness. WehelpyouunderstandCulturalDiversitybetterbyinterviewingrealpeoplewithreal experiences.

  2. Everyepisode thereis an interviewwith aprominent guest, whowill tell hisor herstory and shareinternationalexperiences.Helpingyoudevelopyourculturalcompetence.Welcometo thisculturepodcastandmanagementpodcast. “Asurgeoncannotoperateononeoftheirfamilymembers.“ Showempathytowardsthepeoplearoundyou.Thinkaboutit:asurgeoncannotoperateon oneoftheirfamily members. Rememberthatyou’re aguest inthe countryyou’re visiting. Payitforward.Ifyouexperiencedorlearnedsomethingnew,makesureyoushareitwiththe circle(s)aroundyou.

  3. ChoosingSpanish:Richard'sLanguageJourney That'swhyyouhavethe bestpodcast,Chris.Well, inhighschool,theygave youanoptionof threelanguages,German, Frenchor Spanish.and growingup icame froma comfortable family my parents were generous they likedto travel so when i wasvery young we took trips intomexicoso igot tosee mexicocity puertovallarta acapulcoand besidesenjoying myselfonthese spring break vacations i kind of came back with 20 vocabulary words and this was at avery youngage andso ii sawthat itwas funto speaklanguagesAndgiven theoption, I gravitatedtowardsit.AndI reallywasatsuchan advancedlevelthatIgot acollege recommendationletterfrom myteacherfor this

  4. ChrisSmit,CultureMattersPodcast,RichardBlank,CostaRica'sCallCenter, Outsourcing, TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B, Business,Podcast,Gamification,Leadership,Marketing,CX,Guest,Money,B2Ceducation, BPO trainer,callcentre,contactcentre,contactcenter

  5. Book ChrisSmitasaSpeaker Ifyou'relookingforanEngaging,Exciting,andInteractivespeakeronthesubjectof InterculturalManagement&Awarenessyoucametotherightplace. ChrishasspokenathundredsofeventsandtothousandsofpeopleonthesubjectofCultural Diversity & Cultural Competence. This is What Others SayAbout Chris:

  6. “VeryInteractiveandEngaging” “Inlittletimeheknewhowto gettheaudienceinspiredandconnectedto hisstory” “Hisabilitytomakelargegroupsofparticipantsquicklyandadequatelyawareof thehuge impactofculturaldifferencesis excellent” “Chrisisadedicatedandinspirationalprofessional” Inaddition,hispresentationscancoverspecifictopicsculturaltopics,orgenerallyon Cultural differences. Presentationscan varyanywhere from20 minutesto 2hours andare givenworldwide. ChrisSmit ChrisispassionateaboutCulturalDifferences.Hehasbeenhelpingorganizationssavetime andmoneywhen theyworkInternationally forthelast 20+years.While doingthishe hadthe fortunateopportunitytoholdlectures,workshops,andconsultingprojectsonthis subject WorldWide.Ithas madehimunderstand hisownculturemuch betterandappreciate the differencesaroundtheworld. Hiseducationis inOrganisationalPsychology andhe haslivedin theUSA,the Netherlands, andcurrentlylives inBelgium. GettheRightKeynoteSpeaker,OptimizeYourBusinessToday! IncreaseYourRevenue&SaveTime

  7. Doyourecognizethefollowinginyourinternational work/business: Theydon’t seemto trust us(or we don’ttrust them).’ Everythingtakes so longto move forward.’ Iget whatI askfor but neverwhat Iwant.’ I just don’t understand why they doit like this; my way ismuch more efficient.’ How do I get ‘them’to doit the way I want them to do it?’ Whydon’t they get in touch withme if something is not clear?’ ChrisSmit MSc. (1963) makes companies and organizations more aware of cultural diversity. Inbusiness,theimpactofculturaldifferencesarestillunder-estimated.Wetalkalot about globalization.Theworldseemstobegettingsmaller,andyetweallbearthemarkofthe cultureinwhichwegrewup.Thisoftenleads tomisunderstandingsthataredetrimentalto yourbusiness.Moreattentiontoculturaldiversityshouldbeatoppriorityforcompaniesand organizations. Chrisputsyouontracktoefficientlydealwiththeculturaldifferences.Since1993hehas advisedthousandsofpeoplefrommorethan100differentnationalities.Hisworkhas taken himtomore than45 countries.He isapassionate andenthusiastic speakerwith extensive experienceincoachingandmanagingstaffatall levels. TheWorldinYourPocket ChriswasborninAmsterdam.Hehaslived inthreedifferentcountries(US,Netherlands,and Belgium,where hestill lives).

  8. Asamarketingandsalesconsultant fortheDutchairlineKLM,he traveledtheworld. Meanwhile, he earned a Master’s degree in psychology at the University ofAmsterdam. In 2007,hefounded thecompany CultureMatters.Chris helpscompanies workingin an internationalcontexttobecomeawareanddealwithcultural differences. The CofComplex Cultureisacomplexconcept.Yougetyourculturalidentityasyougrowup,whetheryoulikeit ornot.Thisculturalfootprintstemsfromlearnedbehavior.WhyisaGermanalwaysontime? Whyisa Frenchman’slunch breakso important?Whyis itdifficult forIndians tosay no?Why areDutch so much more direct and candid than Belgians? Theymightbestereotypes toyou,but theyarerecognizableand thereisalways agrainof truth.Howtrueisthattruth,and howcanIusetheseculturaldifferences asalever?HowcanI avoidculturaldiversityas beinganobstacle?Thatiswhat culturalcompetenceisall about. The CofCompetence

  9. Howdoyou acquirethat culturalcompetence? “Forme, culturalcompetence isthat youhave theabilitytoeffectivelydealwithpeopleofdifferentculturalandsocio-economic backgrounds,” saysChris.Youonlylearnthisskillbytrialanderror.It’salongprocess,inwhicha greatsenseofnuanceisneeded.Chris’sinsightsareaneye-openertoseeadifferentperspectiveofourglobalizedworld. The CofConcrete

  10. Companiesworkingon theircultural competencereap therewards, bothintime &money. Culturalcompetenceensuresamorefocusedmanagement,effectiveproduction,andmore humaneHRpolicies. Chrisisaninspirational speakeranda seasonedconsultant.He knowshowto translatethe conceptofculturaldiversityinaclearandcompellingstoryandsolution.Hisgreatexpertiseis asourceof inspirationfora verydiverseaudience.

  11. ChrisSmithasseveralinternationalpublicationsinhisnameandafrequent(Keynote) speakeratinternationalbusinessevents. HehasbeenrunningaPodcastonCultureMattersforthelast4years.It’savailableforfreein theiTunesstore. TheGlobal Expert,Chis Smit,has becomea rolemodel formany individualsthroughout his career.CulturalDiversityandCompanyCulturecanbegreatlymisunderstoodwithinan industrythatiscontinuouslyevolving andChrisislooking tospreadawarenessin theseareas tohelpimplementchange.Whenbookedasaspeaker,Chrisfocusesontopicssuchas InterculturalManagement,Leadership,Management,andMarketing.

  12. In1987, Chris attendedthe University ofAmsterdam wherehe was awardeda master’s degreein OrganisationalPsychology.This wasthen followed byhim gaining aBusiness ConsultantroleatKLMRoyalDutchAirlines.Dedicatedtomakingadifference, Chrishasnow becomeaManagingPartnerofCultureMatters.His beliefsnotonlybenefithimselfbut thousandsofpeoplethroughoutthebusiness worldwhichiswhyhe hasbeenabletobuild a successful career.

  13. ChrishostedtheTEDxTalk‘Humorandcultureininternationalbusinessin2014,wherehe sharedhisperspectiveonbusinesscultureandtheimportanceofbusinessesconsideringit. Heis alsotheauthor ofthe twobooks, ‘Howto OvercomeCultural Differencesin Business and‘UncertaintyAvoidanceinInternationalBusinesswhichhavebothbecomeverypopular. Dueto his knowledgein multiple areas, Chrisis highly respected andis now looking toshare hisexperiencesandspeakopenlyaboutmattershebelievesneed tochange. ChrisSmithas beengreatly recognizedfor hiscommitmentand passionthroughout hiscareer. HehasplayedasignificantroleinspreadingawarenessthroughoutthebusinessindustryaboutCulturalDifferencesandCompanyCultureandisnowrespectedforthechangethathe

  14. istryingtoenforce. Chris’sexpertiseandknowledge haveallowedhimto becomean inspirationalspeaker,andwhenlookingforsomeonetocaptivateanaudience,lookno further thanChris. EmbracingaPoet's Life Itsoundsgood.It seemslikeyou'remaybe borninthewrong era,thewrong period.Oh.I'm true.The beauty it is.I was trueto my 18-year-old selfwhere I decided totriple down onmy life.It'salmostapoet'slife.There'salotofnaysayersandgreatbelieversoutthere,but fortunefavorsthe brave. IdentityandPerceptionAsaForeigner

  15. We'retalking about what we see onthe outside.And of course, Icould be referred to as a gringo,butIliketoseemyselfasanextranhero.Youknow,I'ma foreigner.Youwantto classifymeasgringo?Fine.There's samemessage,differentdelivery.

  16. TheUnexpected Path toRunning a CallCenter Okayso tellusRichard howdid youend upin doingcall centersthat's that'snot anobvious thingandIalso don'tthinkit's obvioustodothis inCostaRica. No,itisnot.Andinfact,I fell intoit.Nooneevergrowsupsaying,hey, mom,IwanttobeaCEOofacallcenter,letalonea telemarketer.Usuallywhenyou'regrowingup,yourmomscreamsandsayshowmuchthey hatetelemarketers.AndsowhatdidIsee?Isawareasinwhichcameeasytome,almostlikeamusicianthat canjust playfromhearing themusic andIrealized this,my friend.Icouldn't do theITside.Youcanhirespecialists,CTOs,accounting.That'sachore.Sowhenyouget large, youneedassistance.Samewithhumanresources.Samewithattorneys.AndsoifmyRichard trunkoftree couldgetsome branchesandroots, there'savery goodchancewe couldbe stablehere.AndsoIknowmystrengthsandit'sfanatics.It'sonboarding.Ilikerhetoric.Ilike structureanddiscipline.Icanreallyenhanceskills.

  17. CulturalIntegrationandCuriosity Isthisyouroffice?Arewetalking,you'reinyourofficeatthismoment?Yeah. Oh,yeah,thisis myprivateofficehere withthepodcast.The gameroomis downstairs.IfyouGoogle my website,you'llsee him.And theseCosta Ricans,the localsthat workfor you,they mustwanderinorwalkintoyourofficeor thebuildingthefirsttime.AndtheyseethisAmericanwho speaksSpanish allof a sudden,who has theseweird machines.They'renot weirdmachines. No,Iloveit.Keep going.No,no,no.This personhasthesecollectionsand hasactuallyan interestin theother person,in me,and knows myfirst name,etc.

  18. FortuneFavorsthe Brave I'mtrue.The beautyit is. Iwas true tomy 18-year-old selfwhere I decidedto triple downon mylife.It'salmostapoet'slife.There'salotofnaysayersandgreatbelieversoutthere,but fortunefavorsthebrave.Andifyoukeepdippingyourtoeinwaterandgettingreinforced,you mightaswelljumpin.

  19. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan

  20. Jose.With amix ofmotivational publicspeaking stylebacked bytactful andappropriate rhetoric,Richardsharedhisknowledgeandtrainedover10000bilingualtelemarketers. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinductionceremony.Inaddition,inductedintothe2023HallofFameforBusiness. GivingbacktoAbingtonSeniorHighSchoolisveryimportanttoMr.Blank.Assuch,he endowsascholarshipeachyear forstudentsthatplanon majoringinaworldlanguage atthe university level. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies.

  21. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommendtakinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean, tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/

  22. #ChrisSmit#CultureMattersPodcast#RichardBlank#CostaRica#CallCenter#Outsourcing #Telemarketing#BPO#Sales#Entrepreneur#B2B#Business#Podcast#Gamification#CEO #BusinessConfidentialNow https://youtu.be/3Z4G6b52oCA https://youtube.com/shorts/pDcCVpu41mw

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