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Brainwork Framework podcast guest Richard Blank Costa Rica's Call Center

Join us in this episode as we dive into the incredible journey of our guest Richard Blank, who embarked on a vision quest at 27, moving abroad to Costa Rica and founding Costa Rica's Call Center (CCC) from scratch. Our guest, Richard Blank, shares insights on taking chances, advanced telemarketing strategies, conflict management, soft skills, customer support, rhetoric, gamification, pinball machines, employee motivation, and the art of phonetic micro expression reading. Discover the secrets behind CCC's success and the lessons learned along the way.<br>

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Brainwork Framework podcast guest Richard Blank Costa Rica's Call Center

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  1. Downloadedfrom:justpaste.it/brainwork BrainWorkFrameWorkPodcast.VisiontoVenture: BuildingaTelemarketingEmpirewithRichardBlank Joinusinthisepisodeaswediveintotheincrediblejourneyofourguest RichardBlank,whoembarkedonavisionquestat27,movingabroadto CostaRicaandfoundingCostaRica'sCallCenter(CCC)fromscratch.Our guest,RichardBlank,sharesinsightsontakingchances. Welcometo Brain WorkFrame Work, whereseasoned professionalsAdam and Chrisshare theirwealthofexperienceandinsightsintherealmsofBusiness,Sales,andEntrepreneurship withotherlike-mindedbusinessowners.

  2. Shareyourwinsandloses, tipsandtricks,andyour journeythroughentrepreneurship. Joinusin thisepisodeas wediveinto theincredible journeyofour guestRichardBlank, who embarkedon avision questat 27,moving abroadto CostaRica and foundingCosta Rica's CallCenter(CCC)fromscratch.

  3. Ourguest,RichardBlank,sharesinsightsontakingchances,advancedtelemarketing strategies,conflictmanagement,softskills,customersupport,rhetoric,gamification, pinball machines,employeemotivation,andtheartofphoneticmicroexpressionreading.Discover thesecrets behindCCC's successand the lessonslearned alongthe way.

  4. Adam and Chris Adamboasts a decade-long tenurein the Insurance Industry,and establishing his ownagency in2020.With arichbackground insales andservice,Adam bringsinvaluableperspectives to thetable,prioritizingexceptionalcustomerexperience—bothpreandpost-sale.His commitment to excellence is unwavering, and optimism is not just a word but a guiding principleinhis approach.

  5. ChrisTroka: Asafounder andowner oftwo businesses,I havemore than10 yearsof experiencein creating,improving,andacceleratingbusinesses.Iampassionateabout helping entrepreneursandbusinessownersachievetheirgoalsandexceedtheirexpectations.

  6. Chrishasbeenanentrepreneurforover10years.Afterstartingandgrowingasuccessful Award-Winning Wedding DJ business, Chris finished his Marketing degreein 2021. Chris now helpsotherbusinessownerswithwebdesign,digitalmarketingandsoftwaresolutionstobuild abetter business. Iofferwebsite,marketingandtechnologyservicesthatleverageAI,Automation,CRM,and socialmediatobuildrelationshipsandgenerateleads.IamcertifiedbyHubSpotandGoogle ininbound marketing,social media,and Google MyBusiness, andearned my Marketing Degreein2021. Ialso runa successfulweddingDJ andphoto boothservice thathas won multipleawardsfromTheKnot. Ipride myselfonproviding aboveand beyondcustomer service with timelycommunication and results.

  7. BrainWork Frame Work Podcast Welcometo Brain WorkFrame Work, whereseasoned professionalsAdam and Chrisshare theirwealthofexperienceandinsightsintherealmsofBusiness,Sales,andEntrepreneurship with other like-minded business owners. Shareyour wins and loses, tips andtricks, and your journeythroughentrepreneurship.

  8. Adambringsinvaluableperspectivestothetable,prioritizingexceptionalcustomerexperienceAdambringsinvaluableperspectivestothetable,prioritizingexceptionalcustomerexperience —both preandpost-sale.Hiscommitmenttoexcellence isunwavering,andoptimismisnot justaword buta guidingprinciple inhis approach.

  9. Havingsuccessfully founded and expanded anAward-Winning Wedding DJ business, Chris furtherhonedhisexpertisebycompletinghisMarketingdegreein2021.Today,heextendshis wealthofknowledgetofellowbusinessowners,specializinginwebdesign, digitalmarketing, andsoftwaresolutions. JoinusasAdamandChrisdelveintotheintricaciesofentrepreneurship,offeringinsightsand strategiestohelpyoubuildabetter business. ReinventingWorkRelationships:CheckpointsOverBurnout Ofcourse,youhadmentionedthesix-monthmarkwherepeople,youknow,theyfalloutof love.Idon'tbelieveinthat.Ibelieveincheckpoints.Ibelieveinpositivereinforcement.Letme

  10. giveyouspecifics formy industrybecause mostpeople don'tlike telemarketersand Ido not thinkthemajority ofyouraudience areCEOsof callcenters.They didn'tselltheir soullikeI did forthisgoldenfiddle.Soanyway,inmy industry, therearecertainthingsthatIcando.It'sa luxurytrade.Besidesmakingorreceivingphonecalls,theseindividualsarebilingual,which bearsthe markof highereducation. The Power of Simplicity and Connection You'renotmoving.Thefactthatweconnectedthatway,everythingisgood.You'renotgoingtofumble.Andsomymainfocusforyou,foryour,foryourtelemarketersinboundoutboundfor entrepreneurs,there'salwaysthatlikeLukeSkywalker,oneshot,littleholeblewupa whole thing.Achillesheel, amatch cando anincendio canbringit down,right? Littlethings.Alittle bit of snow canbe asnowball, butthink ofthis chain reaction.And so mything is,instead of

  11. analyzingyourscriptor thelistor thecontract,the prices,yourmainthing iswhatyou learnedinkindergarten. Benice tosomebody and knowtheir nameand sitdown with them.And ifyou canreduceallofthat,thenatleastyouhaveareallygoodchancefromaneducatedpointof view,havingthemmakeadecision becauseit'saspureaspure canbe.AndIalwaystry toget thereasquicklyaspossible.Andbydoingthosepositiveescalations,bydoingthedue diligence,Ihave takenusfrom a10to aboutatwo. Entrepreneurship:SlayingDragonsandPersonal Growth Alotofpeoplewilldecideto livetheirownlifeandnot fulfillthelivesofothers.And sodidit breaksomehearts?I guess.Butthenagain, myfriend,We allneedtoleave ourowncastles toslaydragons andsaveprincesses.And ifsomeone'sholding youback,you're nevergoing togo ona roller coasterand experiencelife.And somy argumentwas to live.

  12. And I could havealways clicked my heelsand come home andbeen in thefamily business.ButIwantedtotry.Ihadsomegrit.Ihadsomevigor.AndIknowthatattheendofthe day,I wantedto lookat myselfin themirror andknow thatI went15 rounds.That's thekind offorced marchthatpeopleare onasentrepreneurs.Those arethesortof momentsofclarity youhave whenyou askyourself, doI continueor doI stop? ThePower of Silence in Communication Soyou'renotgoingtoreallyknow thesoundunlessyouhavethe silence.Andthesilence,in myopinion,speaksmuchmore thanyourtone,your rate,andyourpitch,because thatis insideofyou,right?Andsoifyou'relookingforcertaintellsigns,ifpeoplearefacetiouswith youoryouneedadditionalclarification,thosewouldbethetimes,inmyopinion,thatyou shouldinterjectandaskforthatclarificationquestionbecausesomething'sjustnot right.

  13. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan Jose.With amix ofmotivational publicspeaking stylebacked bytactful andappropriate rhetoric,Richardsharedhisknowledgeandtrainedover10000bilingualtelemarketers. RichardBlankhasthelargestcollectionofrestoredAmerican Pinballmachinesandantique RockolaJukeboxes inCentralAmerica makinggamification a strongpart ofCCC culture.RichardBlankistheChiefExecutiveOfficerforCostaRica’sCallCentersince2008.

  14. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinduction ceremony.

  15. Inaddition,inductedintothe2023HallofFameforBusiness.GivingbacktoAbingtonSenior HighSchoolisveryimportanttoMr.Blank.Assuch,heendowsascholarshipeachyearfor studentsthatplanonmajoringinaworldlanguageattheuniversitylevel.

  16. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer

  17. thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommendtakinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean, tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry.

  18. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ ChrisTroka,BrainWorkFrameWork Podcast,RichardBlank,CostaRica'sCall Center, Outsourcing,TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B,Business,Podcast,Gamification,Leadership,Marketing,CX, Guest, Money,B2Ceducation,BPOtrainer,callcentre,contactcentre,contactcenter #ChrisTroka#BrainWorkFrameWorkPodcast#RichardBlank#CostaRica#CallCenter #Outsourcing#Telemarketing #BPO#Sales#Entrepreneur#B2B#Business #Podcast #Gamification #CEO

  19. https://youtube.com/shorts/LhKt4ppKCiM https://youtube.com/shorts/igv8n_PTztk

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