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The spoken words remain IP and Video Telephony Recording from TC & C. Anthony Vago, Sales Manager TC & C, Hungary. TC & C and Cisco Systems. Leading regional provider of advanced solutions for IP based telephony and contact center systems

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the spoken words remain ip and video telephony recording from tc c

The spoken words remainIP and Video Telephony Recording from TC&C

Anthony Vago, Sales Manager

TC&C, Hungary

tc c and cisco systems
TC&C and Cisco Systems
  • Leading regional provider of advanced solutions forIP based telephony and contact center systems
  • Cisco Software Integrator Partnervalue added reseller of ICSG (eg. IPCC Enterprise) product line in Hungary
  • Cisco AVVID Partner (Architecture for Voice, Video and Integrated Data)
  • TC&C's CARIN is verified as a Cisco Compatible solution.
what is the avvid partner program
What is the AVVID Partner Program?

The Cisco AVVID Partner Program extends the value ofcustomer networks by enabling complete solutions

  • Promote a standards-based, open architecture
  • Accelerate the deployment of business applications
    • Easier to integrate
    • Faster to deploy
  • Verified solution
  • Coordinated support
slide4

CARIN Overview

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© 2003, Cisco Systems, Inc. All rights reserved.

carin overview
CARIN Overview
  • Call recording solutionfor Cisco IP Telephony systems
  • „Cisco Compatible” product
  • Full Cisco CallManager support
  • Centralized multi-site call recording
  • Video telephony recording

NEW

carin highlights
CARIN Highlights
  • Replay at any time and from any location
  • Unique and effective functions
    • Multi-level access control
    • Stereo recording
    • Cisco IP phone services support
    • Enhanced storage management
  • Multiple recording modes
    • Full, On-demand, Selective, Partial
  • Security
  • Open interfaces for easy integration
  • Flexible and scalable capacity
slide7

CARIN Benefits

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centralized multi site recording
Centralized multi-site recording
  • Deploy ONE system for all sites and departments
  • Centralized archiving
  • Centralized management
  • Authenticated access from any desktop
increased productivity
Increased Productivity
  • CARIN Cisco IP phone service (XML applications)
    • enable customers to highly increase productivity and exploit their investments in Cisco IP telephony infrastructure
  • Activate a function by pressing only a phone button
  • Available functions
    • On demand recording
    • Mark calls as private
    • Mark calls as important
    • Attach notes to calls from a predefined list
    • Send recorded calls in email
enhanced security
Enhanced Security
  • Security of recorded calls and the system is ensured by a number of special features
seamless integration
Seamless Integration
  • CARIN provides open interfaces for easy connection to any 3rd party software solution.
  • CARIN provides computer-telephony integration (CTI) superseding expensive CTI products or custom development.
  • Integrating CARIN into 3rd party applications provides functions like:
    • Initiating on-demand recording through the external application.
    • Sending last recorded call (URL) by email.
    • Access recorded calls from external application by one click.
    • Providing data for further call analysing, reporting and quality management.

CARIN has been successfully integrated into SAP CRM, Peregrine Service Center, Cisco IPCC Agent Desktop.

reduced costs
Reduced Costs
  • CARIN is a software based solution running on industry standard PC servers with widely used operating systems.
  • No need for expensive proprietary hardware equipment or additional devices.
  • Fully centralized management.
  • Leverage existing and future functions of underlying Cisco IPT.
  • Open for integration. Not a black box.
  • Sophisticated licensing schemes to provide cost effective solutions for SMBs.
  • Competitively priced.
slide13

CARIN Success Stories

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success story ing
Success Story - ING

ING Group (Bank, Insurance Co. and Pension Funds) Hungary is a member of the Dutch ING Group

“CARIN provides a cost-effective call recording solution for 3 different departments on a single infrastructure.”Attila KissIT Manager, ING

  • CCM with 1000 IP phones, recording selected extensions
  • 3 virtual call recording systems on one platform.
  • Easy integration with existing SAN environment.
  • Reduced management costs.
  • Joint project with Getronics.
success story mol
Success Story - MOL

MOL – Hungarian Oil and Gas plc

    • leading integrated oil and gas group in Central and Eastern Europe and the largest company in Hungary by sales revenues
  • Cisco IPCC solution with 65 seats
  • Provides call recording functionality for 6 separated divisions on a single platform.
  • Recording agent calls throughout the country.
  • CARIN Desktop applications on Agent workstations.
  • Distributed CARIN deployment with 65 Local Recorder components.
  • SAP CRM and Peregrine Service Center integration.
  • Joint project with IBM.
  • Cisco Navigator Innovation Award 2004.
thank you
Thank you!

www.tcc.hu

Please visit us at stand E40F

slide17

Q and A

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© 2003, Cisco Systems, Inc. All rights reserved.