Download
Skip this Video
Download Presentation
The spoken words remain IP and Video Telephony Recording from TC & C
Loading in 2 Seconds...
Download
Download Presentation
1 / 17
The spoken words remain IP and Video Telephony Recording from TC & C - PowerPoint PPT Presentation
- By rich
- Follow User
- 119 Views
- Uploaded on
The spoken words remain IP and Video Telephony Recording from TC & C. Anthony Vago, Sales Manager TC & C, Hungary. TC & C and Cisco Systems. Leading regional provider of advanced solutions for IP based telephony and contact center systems
Download Presentation 
An Image/Link below is provided (as is) to download presentation
The spoken words remain IP and Video Telephony Recording from TC & C
An Image/Link below is provided (as is) to download presentation
Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.
While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.
- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
The spoken words remainIP and Video Telephony Recording from TC&C
Anthony Vago, Sales Manager
TC&C, Hungary
TC&C and Cisco Systems
- Leading regional provider of advanced solutions forIP based telephony and contact center systems
- Cisco Software Integrator Partnervalue added reseller of ICSG (eg. IPCC Enterprise) product line in Hungary
- Cisco AVVID Partner (Architecture for Voice, Video and Integrated Data)
- TC&C's CARIN is verified as a Cisco Compatible solution.
What is the AVVID Partner Program?
The Cisco AVVID Partner Program extends the value ofcustomer networks by enabling complete solutions
- Promote a standards-based, open architecture
- Accelerate the deployment of business applications
- Easier to integrate
- Faster to deploy
- Verified solution
- Coordinated support
CARIN Overview
- Call recording solutionfor Cisco IP Telephony systems
- „Cisco Compatible” product
- Full Cisco CallManager support
- Centralized multi-site call recording
- Video telephony recording
NEW
CARIN Highlights
- Replay at any time and from any location
- Unique and effective functions
- Multi-level access control
- Stereo recording
- Cisco IP phone services support
- Enhanced storage management
- Multiple recording modes
- Full, On-demand, Selective, Partial
- Security
- Open interfaces for easy integration
- Flexible and scalable capacity
Centralized multi-site recording
- Deploy ONE system for all sites and departments
- Centralized archiving
- Centralized management
- Authenticated access from any desktop
Increased Productivity
- CARIN Cisco IP phone service (XML applications)
- enable customers to highly increase productivity and exploit their investments in Cisco IP telephony infrastructure
- Activate a function by pressing only a phone button
- Available functions
- On demand recording
- Mark calls as private
- Mark calls as important
- Attach notes to calls from a predefined list
- Send recorded calls in email
Enhanced Security
- Security of recorded calls and the system is ensured by a number of special features
Seamless Integration
- CARIN provides open interfaces for easy connection to any 3rd party software solution.
- CARIN provides computer-telephony integration (CTI) superseding expensive CTI products or custom development.
- Integrating CARIN into 3rd party applications provides functions like:
- Initiating on-demand recording through the external application.
- Sending last recorded call (URL) by email.
- Access recorded calls from external application by one click.
- Providing data for further call analysing, reporting and quality management.
CARIN has been successfully integrated into SAP CRM, Peregrine Service Center, Cisco IPCC Agent Desktop.
Reduced Costs
- CARIN is a software based solution running on industry standard PC servers with widely used operating systems.
- No need for expensive proprietary hardware equipment or additional devices.
- Fully centralized management.
- Leverage existing and future functions of underlying Cisco IPT.
- Open for integration. Not a black box.
- Sophisticated licensing schemes to provide cost effective solutions for SMBs.
- Competitively priced.
Success Story - ING
ING Group (Bank, Insurance Co. and Pension Funds) Hungary is a member of the Dutch ING Group
“CARIN provides a cost-effective call recording solution for 3 different departments on a single infrastructure.”Attila KissIT Manager, ING
- CCM with 1000 IP phones, recording selected extensions
- 3 virtual call recording systems on one platform.
- Easy integration with existing SAN environment.
- Reduced management costs.
- Joint project with Getronics.
Success Story - MOL
MOL – Hungarian Oil and Gas plc
- leading integrated oil and gas group in Central and Eastern Europe and the largest company in Hungary by sales revenues
- Cisco IPCC solution with 65 seats
- Provides call recording functionality for 6 separated divisions on a single platform.
- Recording agent calls throughout the country.
- CARIN Desktop applications on Agent workstations.
- Distributed CARIN deployment with 65 Local Recorder components.
- SAP CRM and Peregrine Service Center integration.
- Joint project with IBM.
- Cisco Navigator Innovation Award 2004.
