The spoken words remain IP and Video Telephony Recording from TC & C - PowerPoint PPT Presentation

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The spoken words remainIP and Video Telephony Recording from TC&C

Anthony Vago, Sales Manager

TC&C, Hungary

TC&C and Cisco Systems

Leading regional provider of advanced solutions forIP based telephony and contact center systems
Cisco Software Integrator Partnervalue added reseller of ICSG (eg. IPCC Enterprise) product line in Hungary
Cisco AVVID Partner (Architecture for Voice, Video and Integrated Data)
TC&C's CARIN is verified as a Cisco Compatible solution.

What is the AVVID Partner Program?

The Cisco AVVID Partner Program extends the value ofcustomer networks by enabling complete solutions

Promote a standards-based, open architecture
Accelerate the deployment of business applications

Easier to integrate
Faster to deploy

Verified solution
Coordinated support

CARIN Overview

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4

CARIN Overview

Call recording solutionfor Cisco IP Telephony systems
„Cisco Compatible” product
Full Cisco CallManager support
Centralized multi-site call recording
Video telephony recording

NEW

CARIN Highlights

Replay at any time and from any location
Unique and effective functions

Multi-level access control
Stereo recording
Cisco IP phone services support
Enhanced storage management

Multiple recording modes

Full, On-demand, Selective, Partial

Security
Open interfaces for easy integration
Flexible and scalable capacity

CARIN Benefits

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7

Centralized multi-site recording

Deploy ONE system for all sites and departments
Centralized archiving
Centralized management
Authenticated access from any desktop

Increased Productivity

CARIN Cisco IP phone service (XML applications)

enable customers to highly increase productivity and exploit their investments in Cisco IP telephony infrastructure

Activate a function by pressing only a phone button
Available functions

On demand recording
Mark calls as private
Mark calls as important
Attach notes to calls from a predefined list
Send recorded calls in email

Enhanced Security

Security of recorded calls and the system is ensured by a number of special features

Seamless Integration

CARIN provides open interfaces for easy connection to any 3rd party software solution.
CARIN provides computer-telephony integration (CTI) superseding expensive CTI products or custom development.
Integrating CARIN into 3rd party applications provides functions like:

Initiating on-demand recording through the external application.
Sending last recorded call (URL) by email.
Access recorded calls from external application by one click.
Providing data for further call analysing, reporting and quality management.

CARIN has been successfully integrated into SAP CRM, Peregrine Service Center, Cisco IPCC Agent Desktop.

Reduced Costs

CARIN is a software based solution running on industry standard PC servers with widely used operating systems.
No need for expensive proprietary hardware equipment or additional devices.
Fully centralized management.
Leverage existing and future functions of underlying Cisco IPT.
Open for integration. Not a black box.
Sophisticated licensing schemes to provide cost effective solutions for SMBs.
Competitively priced.

CARIN Success Stories

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13

Success Story - ING

ING Group (Bank, Insurance Co. and Pension Funds) Hungary is a member of the Dutch ING Group

“CARIN provides a cost-effective call recording solution for 3 different departments on a single infrastructure.”Attila KissIT Manager, ING

CCM with 1000 IP phones, recording selected extensions
3 virtual call recording systems on one platform.
Easy integration with existing SAN environment.
Reduced management costs.
Joint project with Getronics.

Success Story - MOL

MOL – Hungarian Oil and Gas plc

leading integrated oil and gas group in Central and Eastern Europe and the largest company in Hungary by sales revenues

Cisco IPCC solution with 65 seats
Provides call recording functionality for 6 separated divisions on a single platform.
Recording agent calls throughout the country.
CARIN Desktop applications on Agent workstations.
Distributed CARIN deployment with 65 Local Recorder components.
SAP CRM and Peregrine Service Center integration.
Joint project with IBM.
Cisco Navigator Innovation Award 2004.