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Business information systems. Topics. A one-person business: what types of information need and what types of system might it have? Differences in types of business Types of software Components in an information system Integration and pressures of e-commerce. One person business: example.

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topics
Topics
  • A one-person business: what types of information need and what types of system might it have?
  • Differences in types of business
  • Types of software
  • Components in an information system
  • Integration and pressures of e-commerce
one person business example
One person business: example
  • Cashflow (for own information) : Accounts (for tax man)
  • Information on contacts
  • Produce CV, business cards
  • Write letters inc. mailmerge
  • Produce camera-ready publications, brochures
  • Create & update web pages
  • Scan photos, graphics for above
  • Communicate (phone, fax, email)
  • Run discussion list
slide4

Zip drives (backup etc.)

Web page editor

Spreadsheet

Desktop Publishing

Name & Address database

Fax

Email client

Internet browser

PC

Word Processing

Ansaphone

Phone line

Modem

Flatbed scanner

Printer

  • Internet Service Provider
  • Access to internet
  • Web site
  • Email

Discussion list site

Rest of the world

costs of software hardware year 1
Costs of software & hardware (year 1)
  • PC bundled with MS Office, inc. voice/fax modem & ansaphone £1,500
  • Printer, scanner, zip drives £350
  • Desktop Publishing + web design s/ware £850
  • Website & email addresses £300 a year
  • Phone charges
  • £110 web domain name
  • Paper, disks, maintenance, insurance etc.
plus a lot of staff time learning troubleshooting creating updating web pages answering emails

Plus a lot of staff timelearning, troubleshooting, creating & updating web pages, answering emails...

types of software i
Generic

Can be used for different things

Excel - Spreadsheet - used for accounts, attendance (this class) etc,

Applications-specific

Used for one type of thing

Accounting package

Payroll

Travel bookings

Types of software I
types of software 2
Off the shelf

Ready made, no tailoring to your needs

Packages you are familiar with e.g. Word, Excel, Netscape

Cheaper, but may not do exactly what you want

Custom

Tailored or designed just for you

May need to fit with other systems, unique requirements etc

More expensive, but should exactly meet your needs

Types of software 2
one person business
One-person business
  • All off-the shelf
  • Some generic (word processor etc.)
  • Some specific (fax, DTP, web editor)

NB no digital links to clients or suppliers, except via public networks, and using software applications hosted by others (Internet Service Provider)

what helps to make this business relatively simple in terms of business systems
What helps to make this business relatively simple in terms of business systems?
  • Relatively few transactions, each different
  • Product is self, no major supplier or need for inventory
  • No staff
  • Client lists relatively small, communications need to be personalised
becomes more complex as you get
Becomes more complex as you get:
  • More transactions
  • More clients
  • Requirement to keep track of and communicate with suppliers
  • Requirement to keep track of your product (inventory)
  • Staff (communicate; keep records; monitor; share information)
  • More costs and revenue
recap from semester 1 components in an information system
Recap from semester 1: Components in an Information System
  • Inputs
  • Processing
  • Data files
  • Outputs
  • People
example one person business
Inputs

Processing

Data files

Outputs

People

Contact addresses

Searching, formatting etc.

Name, address, phone etc

Labels, single phone no.

Entering input, using output

Example: one-person business
databases
Databases

URL http://homepages.strath.ac.uk/

~hbs99101/core.htm

Title Integrative Studies

Text Integrative Studies Welcome to the home page. Here is ...

A record

A field in a record

Title Integrative Studies

slide15

Index

And (text 2)

Arts (text 2)

Business (text 2)

Computers (text 2)

Entertainment (text 2)

Here (text 1)

Home (text 1)

Integrative (title 1, text 1)

Internet (text 2)

Is (text 1)

Page (text 1)

Scotland.org (title 2)

Studies (title 1, text 1)

The (text 1)

To (text 1)

Welcome (text 1)

1

URL http://homepages.strath.ac.uk/

~hbs99101/core.htm

Title Integrative Studies

Text Integrative Studies Welcome

to the home page. Here is ...

2

URL http://www.scotland.org/

index.html

Title Scotland.org

Text Arts and entertainment Business Computers and internet ...

example travel agent
Inputs include

Customer details

Flight details

Availability details

Processing includes

Searching flight database

Changing seat availability

Existing client?

Listed as prospect?

Transfer of details between databases

Credit card check & update

Adding record of sales

Example: travel agent
example travel agent 2
Databases include

Customer

Prospect

Flights

Financial

Staff (commission)

Outputs include

Flight availability

Prices

Customer details

Travel agent details

Credit charge confirmation

Paperwork for customer

Instruction to generate tickets

Example: travel agent 2
example travel agent 3
Example travel agent 3

People e.g.

  • Input original client and flight data
  • Set up customer accounts
  • Don’t e.g.: change flight availability, compile list of customers on that flight, change pricing, check credit card status
software applications
Software applications
  • Likely to be custom packages
  • A lot of applications-specific software
  • Need IT support people, backup arrangements
  • Systems are mission-critical
integration communication
Integration, Communication
  • Relies heavily on software applications talking to each other via networks (Flight operator, travel agent (various locations), credit card operator) Electronic Data Interchange
  • Use of IT creates cost savings and improves speed of transactions
slide23

Four ways of using information to create value

Add value (customer and market orientation)

Minimise risks (management reporting

and monitoring

Reduce costs (transactions and processes

Orna, E. Practical information policies. 2nd ed. Gower, 1999. P141.

Create new reality (intelligence: social, political etc)

impact of e commerce
Impact of e-commerce
  • More software applications needed
  • More need to integrate applications, within companies and between companies
  • Therefore: more need for interchange standards; may have to spend more money on changing systems to suit suppliers & customers
  • Changed customer expectations (24x7 hour service, online booking etc.)
more opportunities

More opportunities

Impact of e-commerce 2

some questions for a business
Some questions for a business
  • What are your needs? (essential/desirable)
  • What type of software packages e.g. off-the shelf or custom?
  • Do you need compatibility with suppliers, customers? What are their expectations?
  • How many transactions (purchases, sales etc) are you going to process?
  • Implications for administration & support staff