Paul Bartlett

1. Evaluating the Productive Office Paul Bartlett Office Productivity Network

2. Introduction • Economic Importance • Measurement of Office Contribution • Office Productivity Network • The OPN Index • Financial Sector Case Study • The Future Paul Bartlett

3. Economic Importance • 145 Million sq m Office Space in UK • 28 million people accommodated • 60% of added value created by office workers • Operational cost of 100 billion pa Paul Bartlett

4. Performance Measures • Company data • Business unit measures • Team objectives • Survey data Paul Bartlett

5. What have you measured? • Increased output from improved communications • Stable output at lower accommodation cost • Stable output with fewer staff • Reduced disruption from lower/easier churn • Output positive impact of new ways of working • Improved storage/retrieval systems • Correlation between operational and survey results Paul Bartlett

6. time staff waste complaining absenteeism length of time working, lethargy attitude to company/loyalty mental & physical performance errors/repetition of tasks wasted time (downtime) document access level of concentration creativity work style/team-working staff turnover motivation, base needs impression upon visitors learning ability Impact of Environment on Performance Paul Bartlett

7. OPN Thesis • The impact of the office environment on business performance and staff output is poorly understood • The consequences of a property change on business productivity are rarely quantified or analysed and, at worst, are entirely ignored. • By investing management attention on productive offices, shareholder value can be increased for the occupying business, and their suppliers. Paul Bartlett

8. OPN Objectives • To encourage and support the generation of data on the impact of buildings on workforce performance. • To provide for members a framework for exchange of information on the impact of all aspects of the indoor environment on office worker productivity. Paul Bartlett

9. Barclays KPMG Lloyds TSB Johnson Controls Royal Mail Reuters Advanced Interior Solutions TSK Swanke Harden Connell GlaxoSmithKline British Land Workspace Office Solutions BT PricewaterhouseCoopers Co-op Financial Services HM Treasury OPD Aedas Core Membership Paul Bartlett

10. OPNI Utility • Checklist useful component in communicating and resolving difference in views on building or decisions on its future (acquire,tweak, refurbish, dispose) • Confirm OPNI is for interview not self-completion, as many questions require interpretation by interviewer. Preferred format is short walk round (if interviewer is unfamiliar with the building) followed by sit down interview. • Interviews take less than 2 hrs per building including walk-round. Paul Bartlett

11. Key Facts Paul Bartlett

12. Question Examples 1 Paul Bartlett

13. Question Examples 2 Paul Bartlett

14. Result Output Percentage score of building for overall performance and sub-divided into categories: • Infrastructure and support • Environmental Conditions • Facilities and Amenities • Design and Layout • Location and Access Set against Upper and Lower Quartile for Dataset Short commentary identifying salient points, photographs and areas for future attention. Paul Bartlett

15. Survey Database • Prime respondents were Facilities Managers with day to day responsibility for space (ie usually building) being assessed. • Some joint interviews with, for example, area property colleagues. • 26 Member premises; 8 clients Paul Bartlett

16. Database • Total of 34 buildings – est. 800,000 sq m • est. 55,000 total workstations • 2/3rd buildings fully A/C • 1950s to 2004 construction • Single to 25 storeys Paul Bartlett

17. Illustrations of surveyed offices Paul Bartlett

18. 15 year old desk partitions appear high by modern standards Paul Bartlett

19. Tower working floor Paul Bartlett

20. Large staff restaurant used as informal meeting space Paul Bartlett

21. Central Atrium Paul Bartlett

22. New building where staff liked low light levels Paul Bartlett

23. A small office - showing the achievement of relatively high densities on the working floors without degrading working conditions Paul Bartlett

24. New office –highly flexible with gradation of workstation bookability Paul Bartlett

25. Current Benchmark Paul Bartlett

26. Overall Performance Paul Bartlett

27. Performance by Category Paul Bartlett

28. Responses to Individual Questions 1 • Q How long is the average journey to work location time? • 70% say between 30-60 minutes Paul Bartlett

29. Responses to Individual Questions 2 Q What is the ratio of meeting rooms to staff? 54% say > 1 :40 30% say between 1 :20-40 Paul Bartlett

30. Responses to Individual Questions 3 Q What proportion of workstations are unoccupied at any one time? 60% believe it’s less than 25% Paul Bartlett

31. Responses to Individual Questions 3 Q Are meeting times dictated by the availability of appropriate rooms? Nearly 40% say never but over 50% say sometimes Paul Bartlett

32. Responses to Individual Questions 4 Q Is temperature/ventilation a significant source of staff complaints? In 85% of offices it is sometimes or often Paul Bartlett

33. Responses to Individual Questions 5 Q Do you monitor business measures of productivity? In 50% of cases there are no measures Paul Bartlett

34. Financial Sector • Slightly lower overall score • High performance in Location and Environmental conditions • Lower in Design and layout Paul Bartlett

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38. Next Steps • Revise and update (at margin) the questions • Review costing comparison • Expand database • Expand sectoral analysis • Publish principles and outcomes • Develop award Paul Bartlett

39. Paul Bartlett SBS Business Solutions Tel: 01379 678899 Email: paulbartlett@sbssol.co.uk Web: www.officeproductivity.co.uk Contact Details Paul Bartlett