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  1. BENCHMARKING Presented by: Beth B. Risinger CEO/Executive Director Packer Valley Chapter Whirlwind Educational Conference & Tradeshow

  2. Benchmarking Can Be Exciting! During this comprehensive seminar on Benchmarking, each attendee will learn how to develop a plan, collect the appropriate data, analyze the data and finally, adapt and implement the entire process. You will leave this seminar with a great deal of knowledge while feeling energized and ready to evaluate competitive facilities.

  3. Benchmarking Definition Benchmark: 1. A surveyor’s mark…that has a known position and altitude: benchmarks are used as reference points in determining other altitudes…2. A standard or point of reference in measuring or judging quality, value, etc. -Webster’s New Universal Unabridged Dictionary

  4. 4 Steps of Benchmarking • The Plan • Collect Information • Analyze Information • Adapt and Implement

  5. My Benchmarking Plan • Planning and collecting stages should consume ½ of your benchmarking time. • Choose the function to benchmark. • Depict how you do the function.

  6. My Benchmarking Plan • Choose the benchmarking team. • Analyze the industry • Evaluate organizations to benchmark.

  7. Collect Information • Use a common definition for the process. • Do not implement all parts of the process. • Look for common threads among facilities. • Look for bright, refreshing new ideas for implementation. • Analyze the performance factors—those that are significant. • Assign numerical values to each performance factor.

  8. Analyze the Information • Measure the gap between you and your competitor. • Be objective; do not place blame for performance difficulties. • Plot the key performance factors. • Gain buy-in from employees. • Know the outcome you want to achieve.

  9. Adapt and Implement • Go deeply into detail when reviewing staff’s processes. • Take variables into account. • Prepare your Action Plan. • Provide for continuous improvement. • Test the improved system. • Provide for yearly updates.

  10. Benchmarking as a Continuous Process Changes in industry environment Reviewing processes for improvement Process Improvement Raising the standard

  11. Organizations for Benchmarking • Kaiser Associates • Total Benchmarking Solutions • The Delta Group • Press Ganey • The Association for Benchmarking Healthcare

  12. Organizations for Benchmarking Premier is another benchmarking service that many hospitals participate in…usually your finance officer (CFO) is the person handling this area. Ask them to provide you with a list of best practice hospitals. Premier will usually give you a name and contact number for peer/like members.

  13. Let’s review Please close your workbook

  14. Test Questions 1. Benchmarking is: A. Continuous Process B. Done only once C. Done every 10 years 2. When selecting a team go to: A. Frontline Staff B. Managers C. All levels of the organization 3. Three Key Performance Factors are: 1. ________________________________________ 2. ________________________________________ 3. ________________________________________

  15. Test Questions 4. To collect information; name two tools: 1. ________________________________________ 2. ________________________________________ 5. The key to benchmarking is to measure productivity. A. True B. False 6. When benchmarking, the team does not have to worry about variables. A. True B. False

  16. Test Questions 7. Once your benchmarking results are complete, what do you do next? 1. Dance the “jig” 2. Implement them 3. Print them 8. Should you do the benchmarking process by yourself? 1. Yes 2. No 9. There are companies that do benchmarking. Name one. 1.______________________________________________

  17. Performance Indicators How many angels can dance on the head of a pin? It depends.

  18. Questions ?? Beth Risinger can be contacted by email at or by phone at 1-800-200-6342 ext: 104

  19. All About IEHA