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Gain insights on IT management from Dr. Khaled AlAjmi, a Hubert Humphrey Fellow at Syracuse University. Explore key principles, disciplines, and strategies for successful IT management in banking and beyond. Discover how to optimize operations, mitigate risks, and ensure compliance in IT governance. Learn about the critical role of IT security, agility, and customer data in banking IT management. Uncover practical ideas and best practices to enhance your IT management skills and succeed in a dynamic digital landscape.
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An Effective IT Manager Dr. Khaled AlAjmi, Eng, MSc, PMP, CISA, CGEIT, CRSIC Hubert Humphrey Fellow at the Maxwell School of Syracuse University 315-395-2035 kalajmi@syr.edu
Content • My Background • Humphrey Fellowship • IT Management in banking • The Key Effective IT Management
Background • Country • Education • Professional Affiliations • Professional Experience
Humphrey Program • Fulbright Programs • Hubert Humphrey • The True Essence of HHH Fellowship
IT Management • IT Operations and Maintenance • IT Risk • IT Compliance • IT Governance • IT Audit
Different Disciplines within IT Management • Change Management • Project Management • Incident Management • Vendor Management • Human Resources Management • Customer Services Management
The Key to Effective IT Management • Bring all to ZERO! • If not, KPI them! • Examples of managing by zero’ing • Change Requests • Customer requests • Incidents • Projects
Banking IT Management • Outsourcing vs. in-house development • Security is the key • Agility is important • Recoverability is essential • What matters is customers’ transactions and data
Ideas to Keep in Mind • Project Manager’s Attitude is the key • IT Architecture is important • IT is an enabler! • Keep connected! Network! • Learn best practices in your field • Keep an eye on cultural differences
