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KNOWLEDGE TRANSFER AND SHARING. Lecture Eight (Chapter 8, Notes; Chapter 9, Textbook). GOAL IS INNOVATION. Knowledge Transfer & Knowledge Sharing. Intelligence gathering. Capture Tools Programs, books, articles, experts. Shells, tables, tools, frames maps, rules. KNOWLEDGE CAPTURE

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knowledge transfer and sharing

KNOWLEDGE TRANSFER AND SHARING

Lecture Eight

(Chapter 8, Notes;

Chapter 9, Textbook)

knowledge transfer knowledge sharing

GOAL IS

INNOVATION

Knowledge Transfer & Knowledge Sharing

Intelligence gathering

Capture Tools

Programs, books, articles, experts

Shells, tables,

tools, frames

maps, rules

KNOWLEDGE CAPTURE

(Creation)

KNOWLEDGE CODIFICATION

DATABASES

TESTING AND DEPLOYMENT

Explicit Knowledge

KNOWLEDGE TRANSFER & SHARING

Knowledge Applications

KNOWLEDGE BASE

fundamentals of kt 1 2
Fundamentals of KT (1/2)
  • Should be a daily, integral part of a learning organization.
  • Transmitting (or conveying) the knowledge of one source to another source and the appropriate use of the transmitted knowledge
  • Goal is to promote/facilitate knowledge sharing, increase collaboration and networking.
fundamentals of kt 2 2
Fundamentals of KT (2/2)
  • By working together, communicating, learning by doing, embedding knowledge through procedures, or document exchanges
  • Sources: knowledge bases, experts, etc.
  • Media: LAN,, secure/insecure lines, encrypted/plain text, etc.
  • Consumers: another application, a manager, a customer, etc.
knowing doing gap
Knowing-Doing Gap
  • A situation where an organization knows what to do, but ignore the information available and perform differently
  • Knowing about this problem should help organizations make corrections
  • Set up a KT and sharing environment to benefit all employees
partial view of a knowledge transfer and sharing scenario in an organization
Partial View of a Knowledge Transfer and Sharing Scenario in An Organization

Knowledge SourcesKnowledge Consumers

Transfer

KBS Applications

KB Customer Services

Expert Repositories

Knowledge Workers

Trainers

Knowledge Applications

Products

Computerized Educational Systems

Patents

Technology

Customer Service

Representatives,

Sales Field Service

guidelines for successful kt and sharing 1 3
Guidelines for Successful KT and Sharing(1/3)
  • Building an Atmosphere of Trust within the Organization
  • Collaboration/Cooperation are not Rivalry/Competition
  • Creating the Culture to Accommodate Change
guidelines for successful kt and sharing 2 3
Guidelines for Successful KT and Sharing(2/3)
  • Reasoning (why to do) BEFORE Processing (how to do)
  • Knowing how the Organization handles Mistakes
  • Doing is BETTER than Talking
guidelines for successful kt and sharing 3 3
Guidelines for Successful KT and Sharing (3/3)
  • How Management view and reward Knowledge Transfer
  • Determine Employee Job Satisfaction
    • Degree of match between vocational needs and job requirements
employee s vocational needs 1 2
Employee’s Vocational Needs (1/2)
  • Ability Utilization
  • Advancement Prospect
  • Level of Achievement
  • Level of Creativity
  • Compensation
  • Independence
  • Authority (supervision)
employee s vocational needs 2 2
Employee’s Vocational Needs (2/2)
  • Level of responsibility
  • Recognition
  • Status
  • Job Security
  • Variety
  • Work conditions
employee s job satisfaction a conceptual model
Employee’s Job Satisfaction: A Conceptual Model

What the job offers employee

Yes

High incentive

Match ?

Low incentive

Employee’s vocational needs met by the job

No

converting experience into knowledge via kt

Select transfer method

Face to face/verbal

New recipient

Knowledge base

Form

Converting Experience Into Knowledge via KT

Action

GOAL

Perform a task

OUTCOME

Compare action to outcome

Feedback new knowledge

strategies of knowledge transfer 1 3
Strategies of Knowledge Transfer (1/3)
  • Collective sequential transfer —specialized team performs same function at other sites

Feedback

Team worked on a project at Site A

Evaluate the knowledge gained

Revise/redesign each member’s assignment to reflect knowledge gained from previous job

Same team works on similar project at Site B

Evaluate each member’s action before the next job

strategies of knowledge transfer 2 3
Strategies of Knowledge Transfer (2/3)
  • Explicit Inter-team Transfer — one team shares experience with another working on a similar job at another site

Team C worked on a project at Site C

Team D shares experience with Team E at Site E

Knowledge capture through experience

Feedback

Team C shares experience with Team D working on project of similar nature at Site D

Team D works on project benefiting from Team C’s experience

strategies of knowledge transfer 3 3
Strategies of Knowledge Transfer (3/3)
  • Tacit knowledge transfer — unique in complex, non-algorithmic projects, where knowledge is mentally stored
  • Knowledge have to be modified in language, tone, and content to be usable

TEAM B

of 18 specialists

TEAM A

of 11 specialists

Tacit knowledge transfer

AUSTRALIA

INDONESIA

role of internet in knowledge transfer sharing
Role of Internet in Knowledge Transfer & Sharing
  • Accommodates knowledge exchange and communication
  • Allows sending messages to multiple persons simultaneously
  • Offers a variety of services
  • Integrates systems and networks