--------By 黄燕君 李竞 05100 芦俊 张雪 钱磊 刘戈

1. NONVERBAL COMMUNICATION --------By 黄燕君 李竞 05100 芦俊 张雪 钱磊 刘戈 彭凤雁

2. Most classifications divide nonverbalmessage into two comprehensive categories: • eye contact • facial expression • hand gestures Ⅰ.primarily produced by the body Ⅱ.the individual combines with the setting • space • time

3. Ⅰ.primarily produced by the body A.Eye contact 1).Speaking versus listening eye behavior: Euro-American culture: Speakers from the Euro-American culture do not usually maintain direct and constant eye contact when speaking; when they are listening, they usually maintain direct and constant eye contact. African-American culture: African-American tend to look intently at the other person while they are speaking. However, while listening African-Americans may look down or away.

4. Native American and Asian culture: Looking directly at an elder would constitute bad manners, challenge, or even hostility. Euro-American culture: Children are taught to look directly at their elders to show respect and the proper listening behavior. 2). Direct or indirect eye contact:

5. Most classifications divide nonverbalmessage into two comprehensive categories: • eye contact • facial expression • hand gestures Ⅰ.primarily produced by the body Ⅱ.the individual combines with the setting • space • time

6. (1) I’m listening and agree; (2) I’m listening, but I don’t necessarily agree; (3) I’m very confused, but I want you to keep talking, so I can try to figure out what you are saying; B. Facial expression THE NOD: • (4) I’m trying to encourage you by providing positive nonverbal feedback.

7. THE SMILE: The French are masters of the mine d’enterrement (funereal expression) and don’t smile without a reason; whereas in the United States, people may smile at perfect strangers to indicate they mean on harm.

8. C. Hand gestures • “ Okay” sign: In the United States the “Okay” sign signals that everything is going well. • However , the same sign is considered vulgar in such varied culture as Paraguay, Singapore, and Russia. • In France, the same gesture means “ nothing” or “ zero” as in, “that idea is worthless.” (2)Thumbsup: Similarly, the “thumbs up” gesture has a negative meaning in the Middle East where the thumb should never be used alone in gesturing. (3)Use of the left hand: The left hand is considered unclean in both Muslim and Hindu cultures, and therefore any gesture with the left hand during a business presentation may be considered rude.

9. 1.Personal space A person’s use of space is directly linked to the value system of their culture. In some Asian cultures, the extended distance demonstrates deference and esteem. You find the opposite view toward space in the Brazilian culture where “closeness and human warmth is apparent.” Ⅱ.the individual combines with the setting

10. 2.Seating In Japan, the most important person sits at one end of the rectangular table. In China, the traditional philosophy of fengshui is often seen in the way some Chinese arrange themselves at a table. 3.Furniture arrangement In the United States furniture arrangement is used for privacy and “can be used to withdraw or avoid interactions.”

11. B. Time In North America, most members of the dominant culture adhere to the advice of Benjamin Franklin that tells them that “Time is money.” Think of what is being said about the use of time in the common expressions “He who hesitates is lost” and “Just give me the bottom line.” The Chinese know the Confucian saying, “Think three times before you act.” And a Mexican approach to time is seen in the saying, “Do not today what you can do tomorrow.”

12. Thank you all for viewing and listening!