ICT Strategic Group 8.30am 13 th November Agenda. Item 3. Stoke Primary School ICT Services. Working in partnership with RM Education. Introduction. Stoke Local Authority is changing its schools ’ support offering
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Stoke Primary School ICT Services
Working in partnership with RM Education
Delivered by locally based people
In your city
You will need the basics first
£17 per pupil per annum and £2500 Line rental
Gold – Full Managed Service
Licence cost subject to CAPITA / All costs subject to RPI
Contact details in the back of the brochure.
ICT Steering – Service Usage and Performance
Andy Morris – Operations Manager
Our top ten users:
Overall call volumes high due to the three new BSF sites but lower than September; 1109 calls open in period.
144 calls open at the end of the period; 53% of these calls are with the customer for further action or closure
Three Customer Satisfaction surveys were completed with an average score of 5.67 (Scores were 0,8,9)
The First Time Fix rate is at 40%
Prize winnersPupilsNaziahAkhtar, Thistley HoughMelissa Tellwright, Ormiston Horizon
Keith Burdon, Haywood Engineering CollegeVictoria Brown, Priory Primary C of E
Cloud Products Update
Peter McGurk – Service Delivery Manager
Good practice examples
Stoke school wider resource
Heather Gibb – Stoke LA LP Administrator
The 360 E-safe CityProject Fund Optionse.g 50K of funding available from the IT Deductions FundIf 50% of this fund is available to the 360 esafe project then schools can have the option of using around £300 per school to use to support their 360 E-safe project. With £2500 used to support half termly E-Safety training events across the city at times that suit parents (evenings and Saturdays) in local venues accessible venues.If 75% of this fund is available for the 360 esafe project then schools can have around £425 available per school to use to support the 360 esafe project with £5000 used to support parent E-safety events across the city.If 100% of the find is available then schools can have around £550 per school to support 360 with £9000 being available for training events from Sept 2012-Sept 2014.
Lending Library RefreshAll Schools to get access to the Lending LibraryFunds used to refresh kit e.g. more Ipads, Kindle Fire, Rasberry Pi, Microsoft Surface. Number of apps purchased for evaluation.Max of four loans to schools per year.Kit to be used for project work and evaluation.Schools to suggest kit to purchase and sub-group to decide purchase.Purchase through LA gives volume discount.Schools to decide who provides support.
Location to be Determined