Query and Workflow Management Project 5 th October 2009. Welcome & Introductions. Dave Addison Project Manager Michelle Fergusson Project Officer Dave Ackers Customer Data Services Manager Emma Lyndon Customer Data Services Officer. AGENDA. Aims & Objectives
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What we hope to achieve
History & Background
Out with the Old, in with the New
BPMS has been chosen as the strategic solution to replace ConQuest for query and workflow management as it: -
How are we going to do this…?
DiscoverModelling and Simulation
ManageMonitor and Optimise
Shipper Testing (Aug’10)
Ph 1 Implementation (Sep’10)
Phase 2 Dev’t (Sep’10 – Jan’11)
Ph 2 Implementation (Jan’11)Indicative Milestone Dates
Project Start (Oct’09)
Modelling & Design (Oct’09 – Mar’10)
Project Completion (Mar’11)
Short, Medium & Long Term
Standard Creation Templates
Alternative Address fields fully completed
Standardised text is used
Alternative Address fields not used
Partial Address in Contact ExplanationInitiatives – Contact Creation Templates
Wouldn’t it be good if…..
Propose a group discussion…
Over to you!