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Common Intake and Case Management New York State Swipe Card Technology. by Anthony Joseph Workforce Development & Training Division, NYSDOL. Overview. Implementation of New York State’s Swipe Card System. How it is currently used. Where is it heading. Initiation of NY’s Swipe Card System.

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common intake and case management new york state swipe card technology

Common Intake and Case ManagementNew York StateSwipe Card Technology

by

Anthony Joseph

Workforce Development & Training Division, NYSDOL

NYS Swipe Card

overview
Overview
  • Implementation of New York State’s Swipe Card System.
  • How it is currently used.
  • Where is it heading.

NYS Swipe Card

initiation of ny s swipe card system
Initiation of NY’s Swipe Card System

Mandated by the New York State Workforce Investment Board in January 2003.

The Concept:

A data collection system that is:

  • Standardized
  • Comprehensive
  • Able to provide a accurate measure of One Stop customers:
    • Capture unregistered self service participants.
    • Help local areas manage One Stop operations.

NYS Swipe Card

implementation
Implementation
  • Systems to be owned and maintained by the Local Areas, and to meet requirements established by the New York State Department of Labor (NYSDOL).
  • NYSDOL to provide funding to Local Areas to install (purchase or upgrade) in each One Stop Center and formal affiliate site.
  • NYSDOL announced system requirements on 3/31/03
  • System implemented by 7/1/03

NYS Swipe Card

technical assistance
Technical Assistance
  • Technical Advisories – providing policy guidelines
  • Web board -- for user discussion.
  • Vendor-sponsored workgroups – for users to troubleshoot.
  • Workshops at the New York State’s semi-annual WorkforceNewYork conference.

NYS Swipe Card

local area responsibilities
Local Area Responsibilities
  • Request funds from NYSDOL.
  • Procure vendor.
  • Coordinate implementation within multi-jurisdictional areas, and across One Stop partners.
  • Physical location and configuration of hardware.
  • Design Intake Forms.
  • Design method for collecting information.
  • Reporting to NYSDOL.

NYS Swipe Card

required functionality
Required Functionality
  • Standardize “Card” design using the State’s Workforce Development logo and the Local’s workforce identifier.
  • Interface customer ID and demographics with participant tracking system.
  • Capture information on customers accessing One Stop Centers, including:
    • Demographic Information.
    • Activities and Services received.
    • Workshops.
    • Referrals.

NYS Swipe Card

swipe card design
Swipe Card Design

NYS Swipe Card

required data fields
SSN

First/Last Name

Date of Birth

Gender

Street Address

City, State, Zip, County

Phone, Alternate Phone

Ethnicity

Race

Education Level

Currently attending school

Currently employed

Currently collecting UI

Wks. Unempl. in last 26wks.

Migrant/seasonal farm worker

PA recipient

Disables

Veteran

Disabled veteran

Preferred method of contact

One Stop Identifier

LWIA

FIPS Code

Required Data Fields

NYS Swipe Card

structured category lists
Activities/Services

Resource Room

Computer Room

Business Cust. Services

Job/Employment Services and Fairs

Career Counseling and Assessment

Supportive Services Info.

One Stop services Overview

Rapid Response

Disability Program Navigator

Workshops

Orientation

Re-employment Services/UI

Resume Writing

Interviewing Skills

LMI

Computer Skills

Job Search Strategies/Asst.

Job Readiness

Business Info. Services

Supportive Services for Successful Job Retention

Structured Category Lists

NYS Swipe Card

structured category lists11
Referrals to Partners

LWIA Title I

Job Corps

NYSDOL – Labor Exchange Wagner-Peyser

Veteran Services

NYSDOL VESID (Title IV)

Adult Ed & Literacy (WIA Title II)

TANF E&T Programs

Dept. of Social Services

Trade Act / NAFTA

Senior Community E&T Services (WIA Title V)

Post-Sec. Voc Ed

Community Services Block Grant

Migrant/Seasonal Farm Worker

Native American Program

HUD E&T

NYSDOL UI

Other Supportive Services Partners

Structured Category Lists

NYS Swipe Card

local area use of data
Local Area Use of Data
  • Determine staffing needs.
  • Adjust workshop times and offerings.
  • Track repeat customer usage.
  • Review customer flow.
  • Study effectiveness of marketing efforts.
  • Isolate data regarding specialized services.
  • Analyze self-service participation.

NYS Swipe Card

local area reporting to nysdol
Local Area Reporting to NYSDOL

For PY’05 – Swipe Card Quarterly Participant Report

  • Contains select data for each participant who used the One Stop during the quarter.
  • Prior to PY’05
    • Monthly “Front Door Traffic” Report
    • Monthly Unique Customer Report

NYSDOL uses the data to:

  • Assess market penetration.
  • Assess system growth.
  • Identify and Report unregistered self-service participants.

NYS Swipe Card

state guidance
State Guidance
  • Local Area Procurement
  • Operations
  • Reporting

NYS Swipe Card

wia participants py 05 reporting
WIA Participants – PY’05 Reporting

Title 1-B

Swipe Card

Wagner-Peyser

NYS Swipe Card

wia participants py 06 reporting
WIA Participants – PY’06 Reporting

Title 1-B

Swipe Card

Wagner-Peyser

Title 1-B Participants

PY’06 -- Functional Alignment

NYS Swipe Card

next steps
Next Steps
  • Local Area swipe card systems must be integrated with the State’s case management system (AOSOS).

Issues:

      • Statewide system.
      • Electronic data exchange with Local systems.
  • Need to develop capability to capture “Individuals Accessing Services Remotely through Electronic Technologies.”

Issues:

      • Data Element Validation.
      • “Participants who do not voluntarily disclose SSN.” Asking for SSN is Bad Public Policy!

NYS Swipe Card

the end thank you
The EndThank you!

NYS Swipe Card