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IBM Credit Corporation. A new Information System enables one generalist to perform multi-tasking which used to be done by five specialists. Before and After BPR - Loan Application Process at IBM Credit Corp. Work Flow Using Specialists. Customer Service Receptionist. Credit

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ibm credit corporation
IBM Credit Corporation
  • A new Information System enables one generalist to perform multi-tasking which used to be done by five specialists.
before and after bpr loan application process at ibm credit corp
Before and After BPR - Loan Application Process at IBM Credit Corp.

Work Flow Using Specialists

Customer

Service

Receptionist

Credit

Checker

Business

Practices

Specialist

Admini-

strator

To

Cus-

tomer

Pricer

Log in call

from sales

rep

Do credit

check on

customer

Modify std.

loan

covenant

based on

cust. req.

Compute

interest

rate on loan

Convert

information

into a quote

letter

Work Flow After BPR

Deal

Structurer

To

Customer

Use sophisticated computer program

to process entire loan application