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3. Point of View Traditionally, good collaboration and information sharing practices have been hard for medium-sized businesses to implement
Enough employees that ad-hoc communication is no longer sufficient
Geographic and time zone challenges
Difficult to fund and resource a Knowledge Management Initiative
So what do you do?
4. Strategic Application of ITKaplan-Norton Balanced Scorecard
5. Agenda Common Business Challenges
Finding the right information
Enforcing business processes
Solution development, deployment, and administration
Corporate Portal Marketplace
SharePoint Portal Server Business Value
Inside SharePoint Portal Server
6. Common Business Challenges Too difficult to locate business information
So much of it; information overload
Not organized in any business-relevant way
Unsure who owns it; unsure who knows it
Documents disconnected from business processes
No consistency or coordination
Need more granular functionality and process
Not all information captured in documents
Team and group collaboration sites are tough to set up
1 part Web server
1 part file server
1 part database
1 part mail server
1 and so on
this is very complex, and very costly
7. Agenda Common Business Challenges
Corporate Portal Market
Knowledge Management and Portals
Portal Market Segmentation
Corporate Portals
SharePoint Portal Server Business Value
Inside SharePoint Portal Server
8. How Much Is Your Brain Power Worth? Top companies in 20 industries were ranked according to their levels of knowledge capital
Average company in the study: $21 billion or 3x book value
Lowest Ranking: $332 million = knowledge capital of Adolph Coors
Ranked #1: $211 billion = knowledge capital of Microsoft
Is Knowledge Management Worth Doing?
9. PortalsA Definition
10. The Portal Marketplace
11. The Portal Marketplace Portal market still largely immature
100+ vendors offering a wide range of solutions
Very fragmented and volatile
Many customers still not 100% sure what constitutes a portal solution
No one with significant market share
Portal market shakeout will substantially reduce the number of vendors by the end 02 (Gartner 04/01)
All eyes are on the Infrastructure companies: IBM, Sun, Oracle and Microsoft
12. Corporate Portals Where Knowledge Management becomes a product category
Not just document management or business intelligent or expertise or search
Integration of all of these
Emerging but growing
US$ 2 billion WW market by 2004 [Merrill Lynch]
76% of F500 will implement portal within 2 years [Delphi Group]
#2 CIO Priority [InformationWeek]
Organizations are targeting employees first
Multiple portals within an enterprise
Strong role of business decision-makers
13. Agenda Common Business Challenges
Corporate Portal Market
SharePoint Portal Server Business Value
Inside SharePoint Portal Server
14. Overview The flexible portal solution that lets you find, share and publish information easily within business units and across enterprises
Simplest access to business information
Integrated document management to unleashportal productivity
Easiest and most effective way to build and customize intranet portals
15. SharePoint Benefits
16. Digital Dashboard Web Parts and Dashboards
Pluggable, Personal, Dynamic XML UI
Online Gallery of Web Parts
Over 100 Partner Web Parts
Office Integration
Save as Web Part from XL, PPT, WRD
Scaling Considerations
Least resource Intensive
Big Perf Improvements in SP1
17. Document Management Basic DM Functions
Check In/Out
Versioning & RollBack
Serial and Parallel Approvals & Publishing
Central Category Management
Subscription/Notification
Office Integration
Integrated into Save as Dialogs
Scaling Implications
Very Resource Intensive
18. Search Industry Leading Indexing and Search
Probabilistic ranking algorithm (MSR)
Automatic language detection
Fully Extensible (Ifilters, Protocol Handlers)
Full, Incremental, Adaptive
Best bets
Auto-categorization
Content Types & Locations
Office, Acrobat, XML, TIFF, RTF
File Shares, Notes, Web, Exchange 5.5 & 2000
Perf Implications
Crawling is Extremely resource intensive
Can be scaled out & propagated
19. SharePoint Portal SP1 STS Protocol Handler
Crawls SharePoint Team Services Sites
Digital Dashboard Perf Enhancements
Full Dashboard Caching
Dashboard Definition Caching
Operations per second 1.5 -> 5
Ships by CYE 01
20. Portal
21. SharePoint Business Value
22. Productivity Simple: Background Return on people is increased by:
Faster, more efficient work
Faster, better decision-making
Employee satisfaction and health
SharePoint contributes by providing:
Simple access to critical business information across the enterprise
Unified views to multiple LOB applications
Seamless integration with familiar business tools
Self-service, self-administration
Metrics for measurement include:
Productivity increases and cost savings
Help desk and administration savings
23. Productivity Simple: Evidence
24. Productivity Simple: Evidence
25. Productivity Simple: Evidence
26. Access to Information: Background Return on knowledge is increased by:
Providing a simple way for users to access key information assets
Facilitating collaboration across the organization
Leveraging your existing corporate knowledge stored in various repositories
Providing business insight, and delivering competitive advantage
SharePoint contributes by providing:
Integrated document management, approval, and publishing for improved collaboration
Enterprise search; supports multiple content sources and file types (including scanned documents/images)
Document profiles/categorizes; organize your corporate knowledge and improve knowledge discovery
Subscriptions; proactive notification about changes or new information
Metrics for measurement:
Reduced time searching, better results, information reuse
Improved workflow, faster project completion
Better communication and collaboration
27. Access to Information: Evidence
28. Facilitates Integration: Background Return on value chain is increased by:
Better integration of customers, partners and LOB applications
Business process integration
SharePoint contributes by providing:
Standards-based sharing of information via HTTP access and an XML-based repository
Unified, integrated application access via XML-based Web Parts and Digital Dashboards
Extranet deployment support for partner and customer integration and access
Implement and enforce business rules via approval routing and role-based security
Metrics for measurement:
Improved workflow
Process efficiency
Reduced application development and support costs
Customer and partner satisfaction
29. Facilitates Integration: Evidence
30. Addresses Business Needs: Background Return on IT is increased by enhancing:
Manageability
Reliability
Security
Training
SharePoint contributes by:
Lowering cost and time to deploy and maintain a corporate portal through quick, easy setup and self-provisioning
Eliminating the need for costly development effort via a out-of-the box portal solution
Enabling customization through standard, web-based interfaces
Reducing training cost by leveraging familiar business tools and administration interfaces for portal management
Metrics for measurement:
Deployment time and cost
Help desk calls
Solution development costs
31. Addresses Business Needs - Evidence
32. Addresses Business Needs - Evidence
33. Agenda Common Business Challenges
Corporate Portal Market Trends
SharePoint Portal Server Business Value
Inside SharePoint Portal Server
34. Web Storage System Generic Architecture
37. Deployment ScenariosWorkgroup / Peer-to-Peer
38. Deployment ScenariosEnterprise
39. Recommended Maximums
40. Understand the Need What does Scale Mean?
Understanding Usage Patterns
# of Total Users
% Active Daily
Activity Level
DM Action = 3, Search = 1, Portal render = .5
Concentration of activity
41. Example 10,000 Users *
42. Search as Service Strategy One Central Search Service for the Company
Comprised of Search Workspaces
Multiple DCIs (Up to 15)
Workspaces = Scoping Catalogs
Group Content Sources into Workspaces
Custom Search Web Parts
Allow Users to scope in a custom web part
Departmental Portals Can use
43. Microsoft Value Research and Development
Over $1 Billion in R&D Annually
SharePoint Probabilistic Ranking Algorithm
OCR-enabled Search
.NET Enterprise Servers
Secure, Reliable, Powerful, Flexible, Cost-effective
Common Standards (HTTP, XML, SOAP)
Everything Connected (Web services)
Office XP, Windows XP
Familiar interfaces
Integrated experience (Search, DM, Portal, Collaboration)
44. Microsoft Vision Very different from most other competitors
Focus one end-to-end Integration
Leverage existing skills and IT investments
Painless, standards-based application integration
Low-cost, high-value solution
Not everything is in the browser
Access to portal information from productivity tools as well
Support heterogeneous environments
Leveraging the power of .NET
Information accessed from server and desktop
Peer-to-peer portals: sharing portal information without server round trip
Support mobility and new devices
45. At Least One Slide of Code
Dim objVersion as CDO.KnowledgeVersion
Dim objConn as ADODB.Connection
Dim objRS as ADODB.Recordset
Dim objRecord as ADODB.Record
strQuery = ...WHERE author=John Doe
AND title=President, CEO
objConn.Open URL=http://server/workspace
objRS = objConn.Execute(strQuery)
Do While Not objRS.EOF
objVersion.Checkout objRS.Fields(DAV:href)
objRecord.Open objRS.Fields(DAV:href)
objRecord.Fields(title) = Business Architect
objVersion.Checkin objRS.Fields(DAV:href)
objRS.MoveNext
Loop
46. Next Steps Become knowledgeable about SPS
Pilot SPS in a part of your business
http://www.microsoft.com/sharepoint