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Customer Service Training Day: Phone Etiquette & Handling Upset Customers

Day 2 of our comprehensive training program focuses on customer service skills, including phone etiquette, front desk procedures, effective communication, handling upset customers, empathy, and role-playing scenarios. The session includes a motivational speaker, quizzes to test knowledge, and discussions on company uniform expectations with free dry cleaning provided.

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Customer Service Training Day: Phone Etiquette & Handling Upset Customers

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Presentation Transcript

  1. training program

  2. Day 2 Training • Customer Service • Phone Etiquette • Front Desk • Handle Upset Customers

  3. Effective Communication • In Person • On the Phone

  4. Phone Etiquette • Greeting • Show Empathy • Closing • Repeat Question and Answer • Thank Customer

  5. Role Play; On the Phone

  6. Hungry? Lunch Break

  7. Motivational Speaker

  8. Quiz • No CHEATING! • Follow Instruction • Failure Demotes

  9. Quiz Discussion

  10. Company Uniforms • Expectations • Clean, Professional • Part Time Employees • 3 Uniforms • Full Time Employees • 5 Uniforms • Company Collection • Free Dry Cleaning Provided to Employees

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