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part of the. Improvement and Development Agency. “Our mission is to support self-sustaining improvement from within local government.”. E Government directorate. “We aim to provide a focus for the implementation of local e government and enable local authorities to co-ordinate and

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Improvement and Development Agency

“Our mission is to support self-sustaining improvement from within local government.”

E Government directorate

“We aim to provide a focus for the implementation of local e government and

enable local authorities to co-ordinate and

share progress.”

Information House

“Delivering national projects to improve services locally.”



  • GWTF: Go with the flow – data flow process mapping project
  • Lead local authorities: process mapping, service trees, BVPI 157 data
  • LEAP: Life Episode Access Project
  • ESD Steering group

‘Local authorities want to understand, monitor and report on processes and progress.’

toolkit a solution
Toolkit: a solution

a solution:

  • Give broad access to best practice and shared knowledge from key projects lead LA’s
  • Consistent methodology for the recording and reporting of BVPI 157 data
  • System for monitoring progress over time across the broad e government agenda
  • Continuous development environment, driven by users, funded by subscriptions
  • Flexibility to offer functionality beyond 2005
  • Enable participating LA’s to access ‘peer to peer’ communities and forums
  • Different levels of secure access according to LA needs
  • Resource effective
toolkit the structure
Toolkit: the structure


  • esdnetwork: registered users – free
  • Generic process data download
  • Mediated & ‘peer to peer’ forums
  • Access to a range of best practice from many LA’s
  • esdt%lkit: subscribed users – annual fee
  • LA specific process data uploads
  • Devolve t%lkit responsibilities across authority
  • Mediated & ‘peer to peer’ forums
  • Access to wide range of process maps
  • Record comprehensive process & volumetric
  • data in secure online database
  • Drive future developments & functionality
  • Report generation for BVPI 157 & IEG
  • t%lkitPLUS: higher subscription – greater functionality
  • Next release developments
data recording
data recording:

Details Interactions Documents Barriers Delivery Responsible Partners

Channels Officer

Record process


PID (unique ID)

Generic name

Local name


Record any

barriers to the

E delivery of

a process


types relevant

to process

(BVPI 157)

Delivered from

Planned from

Not applicable

Link to any


Such as process

Maps that are

associated with

a process.

Record the

channels by

which a

process is



Record details

of officer

responsible for

this process

Record details

of any partners in the

delivery of a service

ieg2 reporting
IEG2 Reporting

Reporting: IEG2 compliant

Date stamped

  • Toolkit is designed by and for Local Authorities to help bring some consistency into

the reporting of electronic service delivery within the UK.

  • Toolkit presents one list of broad based customer-facing processes derived from input

by a wide range of UK local authorities

  • Toolkit offers a forum in which this generic UK process list may be discussed and refined
  • Toolkit sub-divides the list into service groups and sub-groups for easier control

and navigation

  • Toolkit offers an interpretation of BVPI (best value performance indicator) 157 interaction

types and indicates some which are appropriate to each process with a forum for discussion

and refinement of interpretations

  • Toolkit enables monitoring & reporting of progress towards electronic service delivery targets
  • Toolkit is entirely Web based and requires only an internet connection with IE 5

or equivalent

  • Toolkit functionality will continue to be enhanced over time with developments being

driven by users

smart working
smart working:

National and local reporting, benchmarking and dialogue can take place using common

process names – whatever they may be called within individual authorities

Multi authority, cross cutting processes can easily be identified and referred to when

planning for the implementation of shared systems and service delivery

Groups of processes that share common characteristics, such as those needing an

address, involving a financial transaction or the granting of a license, can be easily

identified and compared locally or nationally.

T%lkit allows each local authority to see a view of it’s processes according to its own internal

organisational structure


By maintaining a common set of unique process identities (PID’s) T%lkit constantly maps the local structure to the national generic process list