Who Can Help?

1. Who Can Help? An Information Guide for Administrators

2. Faculty of Graduate & Postdoctoral Studies • Admissions • GPA calculations, International transcripts, accreditation, conditions, etc. • Student Funding • Internal scholarships, TAs, Tri-Council funding, external awards, payment problems, etc. • Registration • OVGS, Directed Studies • Other • petitions, withdrawals, letters, notarized transcripts, etc.

3. Graduate Student’s Association • Health and Dental Plan • (http://www.ihaveaplan.ca/) • Funding • grants include awards/bursaries for both domestic and international students, conference and professional development funding, emergency bursaries and loans, and academic and social events support. • Advocacy • support for students facing academic and non-academic issues on campus • Business Cards • customized business cards through WLU Printing Services • Study Space

4. Support Services • Accessible Learning • Exam accommodations, note-taking, alternative format, etc. • Health Services/Counselling Services • Medical appointments, vaccinations, travel clinics, sexual health, self-help resources, crisis information, referral guide, suicide awareness, Rainbow Centre • Basic policies, bi-weekly discussions, discrimination reporting • Aboriginal Services • Awareness, indigenous speakers, visiting elders, customized workshops • Chaplains • Multi-faith resource team and prayer space

5. Business Office • Student account information, overdue accounts • Fee procedures and due dates, payment options • direct deposit refunds and refund requests, eligible opt-out fees. • Tuition fee appeals • Tax receipt information

6. Service Laurier • assistance in person, online, and by telephone. • records and registration, student awards, and student financial accounts. • Access to forms, dates, FAQs, academic calendars, etc. • Brantford – includes OneCard, space booking and parking services

7. Information Technology • Student Service Desk – ext. 2222 • Accounts and passwords, wireless support, etc. • Computer Labs • Printing • SPSS for students • Employee Service Desk – ext. 4357 • Accounts and passwords, telephone assistance, • Hardware and software • Groupwise • Training (Word, Excel, Powerpoint, Adobe Acrobat, etc.)

8. Questions? Jennifer Williams (jennwilliams@wlu.ca) Arts, Balsillie School, Brantford campus, SBE, Math Deborah Russell (drussell@wlu.ca) Education, Music, Science, Seminary, Social Work, Geography Rosemary Springett (rspringett@wlu.ca) Scholarship Liaison Officer Michael Bittle (mbittle@wlu.ca) Records and Data Management Coordinator

9. Resources Graduate Students Association generalinfo@wlugsa.ca Writing Centre Boba Samuels (bsamuels@wlu.ca)