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Tom Peters’ EXCELLENCE. ALWAYS. XAlways/Kuala Lumpur/02August2006. 25. 2P.3E. P eople. P roduct. E xecution. E nthusiasm. E xcellence. “Why in the world did you go to S iberia ?”.

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Tom Peters’ EXCELLENCE. ALWAYS. XAlways/Kuala Lumpur/02August2006

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The Peters Principles: Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.


Organizing Genius / Warren Bennis and Patricia Ward Biederman“Groups become great only when everyone in them, leaders and members alike, is free to do his or her absolute best.”“The best thing a leader can do for a Great Group is to allow its members to discover their greatness.”

Leadership’s Mt Everest“free to do his or her absolute best” … “allow its members to discover their greatness.”

2.Great Leaders on Snorting Steeds Are Important – butGreat Talent Developers(Type I Leadership)are the Bedrock of Organizations that Perform Over the Long Haul.

3 but then again there are times when this visionary type ii leadership stuff actually works
3. But Then Again, There Are Times When This “Visionary” (Type II Leadership) Stuff Actually Works!
the golden leadership triangle 1 talent fanatic 2 creator visionary 3 inspired profit mechanic
The Golden Leadership Triangle: (1) Talent Fanatic … (2) Creator-Visionary … (3) Inspired Profit Mechanic.

“We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software. We fixed them by doing it over and over, again and again. We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version No. 5. By the time our rivals are ready with wires and screws, we are on version

No. 10. It gets back to planning versus acting: We act from day one; others plan how to plan—for months.”—Bloomberg by Bloomberg

half full cups ronald reagan radiated an almost transcendent happiness lou cannon
Half-full Cups:“[Ronald Reagan] radiated an almost transcendent happiness.”Lou Cannon
it is no use saying we are doing our best you have got to succeed in doing what is necessary wsc
“It is no use saying ‘We are doing our best.’ You have got to succeed in doing what is necessary.”—WSC

JackWorld/1@T: (1) Neutron Jack.(Banish bureaucracy.) (2) “1, 2 or out” Jack.(Lead or leave.) (3) “Workout” Jack.(Empowerment, GE style.) (4) 6-Sigma Jack. (5) Internet Jack. (Throughout) TALENT JACK!

ridin with ro g er what have you done to dramatically improve quality in the last 90 days
Ridin’ with Roger: “What have you done to DRAMATICALLYIMPROVE quality in the last 90 days?”
Forget>“Learn”“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.”Dee Hock
20 but leaders have to deliver so they worry about throwing the baby out with the bathwater
20.BUT … Leaders Have to Deliver, So They Worry About “Throwing the Baby Out with the Bathwater.”

“Damned If You Do, Damned If You Don’t, Just Plain Damned.”Subtitle in the chapter, “Own Up to the Great Paradox: Success Is the Product of Deep Grooves/ Deep Grooves Destroy Adaptivity,” Liberation Management (1992)

Saviors-in-WaitingDisgruntled CustomersUpstart CompetitorsRogue EmployeesFringe SuppliersWayne Burkan, Wide Angle Vision
reward excellent failures punish mediocre successes phil daniels sydney exec
“Rewardexcellentfailures. Punish mediocre successes.”Phil Daniels, Sydney exec
24 leaders know that there s more to life than line extensions leaders love to create new markets
“Acquisitions are about buying market share. Our challenge is to create markets. There is a big difference.”Peter Job, CEO, Reuters
“I never, ever thought of myself as a businessman.I was interested in creating things I would be proud of.”—Richard Branson

“Management has a lot to do with answers. Leadership is a function of questions. And the first question for a leader always is:‘Whodowe intendtobe?’Not ‘What are we going to do?’ but ‘Who do we intend to be?’”—Max De Pree, Herman Miller

26 leaders push their organizations w a y up the value added intellectual capital chain
26. Leaders Push Their OrganizationsW-a-y Up the Value-added/ Intellectual Capital Chain

The Golden Leadership QUADRANGLE: (1) Talent Fanatic … (2) Creator-Visionary … (3) Inspired Profit Mechanic … (4) Technology Dreamer-True Believer

“I start with the premise that the function of leadership is to produce more leaders, not more followers.”—Ralph Nader
tp if you don t love politics find another life don t pretend you re a leader
TP: If you don’t LOVE POLITICS … find another life. (Don’t pretend you’re a “leader.”)

“It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” —Sara Lawrence-Lightfoot, Respect


“The two most powerful things in existence: a kind word and a thoughtful gesture.”Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal]


“A key – perhaps the key – to leadership is the effective communication of a story.”Howard Gardner, Leading Minds: An Anatomy of Leadership


Individuals (would-be leaders) cannot engage in a liberating mutual discovery process unless they are comfortable with their own skin.(“Leaders” who are not comfortable with themselves become petty control freaks.)


The Word According to TP:Upon having the Leadership Mantle placed upon one’s head, he/she shall never hear the unvarnished truth again!*(*Therefore, she/he needs one faithful compatriot to lay it on with no jelly.)

The greatest dangerfor most of usis not that our aim istoo highand we miss it,but that it istoo lowand we reach it.Michelangelo
“You can’t behave in a calm, rational manner. You’ve got to be out there on the lunatic fringe.”— Jack Welch