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Utah Commission - Customer Complaints and Service Guarantee Report

Explore Utah commission's complaint statistics and success rates from 2008 to 2013. The program ensures timely restoration of outages, appointments, estimates, and inquiries with a 99.9% success rate.

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Utah Commission - Customer Complaints and Service Guarantee Report

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  1. UtahCommission Complaints ComplaintsPerYear

  2. UtahCustomer Guarantee Program Cumulative Success Rate 2008 to 2013= 99.9% CG1- Restore outages in 24 hoursCG2- Meet all appointments in 2 hoursCG3- Connect power in 24 hoursCG4- Provide an estimate in 15 days CG5-Respond to a billing inquiry in 10 daysCG6- Respond to metering inquiry in 10 daysCG7- Provide 48 hour notice prior to a planned outage

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