Cover slide notes
1 / 20

Cover Slide Notes - PowerPoint PPT Presentation

  • Uploaded on

Cover Slide Notes. The staff orientation PowerPoint was created originally by Dave Nielsen, CEO of the Home Builders Association of Metropolitan Portland. Adaptations by Bob Harris, CEO, Provided as a model for developing association or chamber staff orientation.

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about ' Cover Slide Notes' - rea

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Cover slide notes
Cover Slide Notes

  • The staff orientation PowerPoint was created originally by Dave Nielsen, CEO of the Home Builders Association of Metropolitan Portland.

  • Adaptations by Bob Harris, CEO,

  • Provided as a model for developing association or chamber staff orientation.

Staff orientation working for an association

Staff OrientationWorking for an Association!

Orientation will help you
Orientation will help you…

  • Understand the nature of associations: how they function similarly and differently from for-profit companies

  • Know why the association exists

  • Learn how to work effectively in an association environment

  • Be prepared for the association-staff culture and expectations

  • Be aware of the resources, training and education to help you grow

What makes an association environment unique
What makes an Association Environment unique?

  • “Non-profit” somewhat of a misnomer – what it really means

  • “Member-owned”

  • Direction and budget set by Board

  • Shared nature of decision making

  • Involvement of volunteers/members

  • Shared passion for industry-profession

How is an association environment similar
How is an Association environment similar?

  • Staff environment

  • Customers – but who are they?

  • Budget driven (but challenges because…)

  • Internal management

  • Strategic planning

What do we do here
What Do We Do Here?

  • Protect, promote and advance the Association’s mission and goals

  • Serve our primary audience - the members.

  • Service the secondary audiences - the community and the customers

  • Promote value and social responsibility

How do we get it done
How Do We Get It Done?

  • Government & Political Affairs: regulatory efforts, political relations, issue positions, legislative efforts, advocacy

  • Events: Annual meeting, trade show, regional education, convention, local meetings

  • Membership Services: Networking events, education, councils, recruitment, member retention.

How do we get it done1
How Do We Get It Done?

  • Finance & Admin: Front Desk/Customer Service support, Operations Backbone

  • PR & Communications: Internal member communications, external marketing and publicity, charitable efforts

  • Executive: Leadership development, strategic planning, leadership organization, staff functions, facility resources

Roles of boards committees
Roles of Boards & Committees

  • Board

    • Sets overall vision/direction/goals

    • Approves major policies

    • Approves budget and ensures adequate resources

    • Responsible for overall financial health of assn

    • Represents industry and helps engage it

    • Monitors performance of assn

Roles of boards committees1
Roles of Boards & Committees

  • Committees (three types/roles)

    • Standing: support major programs/function areas in conjunction w/ staff (e.g. Membership, Finance)

    • Event: provide event direction/support, including sponsor engagement and onsite help

    • Steering: help set policy/direction and monitor performance of major sub-areas within assn

Roles of staff management
Roles of Staff & Management

  • Staff Roles/Functions

    • Implement Board policies, especially in relation to annual goals and objectives

    • Handle day-to-day operations

    • Provide guidance to Board/Committees on policy and direction

    • Help ensure continuity and appropriateness in work done by Board/Committees

Roles of staff management1
Roles of Staff & Management

  • CEO/Management Team Roles/Functions

    • CEO…

      • Is the only employee hired by the Board and who reports to the Board

      • Ultimately is responsible for all staffing and operations decisions

      • Works with the Board, Executive Committee and Officers to ensure adequate resources and support are in place

    • Management Team…

      • Helps oversee operations

      • Provides leadership to create an effective working staff environment

The acronym game
The Acronym Game

  • Organizations:

  • Events:

  • Industry:

Specific training areas
Specific Training Areas

  • MEMBERSHIP (separate presentation)

  • COMMUNICATIONS (separate presentation)

  • COMMITTEES (separate presentation)

Challenge scenario 1
Challenge Scenario #1

  • Members calling with specific requests that may not be direction set by association, may be a problem they created, or may be unrelated to our work

    • Wants support for charity cause

    • Wants help solving issue (but may be at fault)

    • Has problem with another member

Challenge scenario 2
Challenge Scenario #2

  • Committee or subcommittee wants action or makes decision that may be wrong, inconsistent with Board directive, or might cause problems

    • Changing date of an event

    • Setting an event policy

    • Support for candidate or legislative issue

    • Budget expenditure

Staff commitments
Staff Commitments

  • Good Communication

    • Keep people in loop where appropriate

      • General: sponsors; members; general ideas

      • Job related: one-on-one; staff meetings; dept meetings

      • Front Desk: schedule; meetings; catering; incoming call areas

  • Mutual Respect

    • Deadlines, especially those that impact others ability to do their jobs

      • Communications; financial; reports

    • Resolve differences/challenges professionally

      • One-on-one; dept mgr; Fin/Admin Dir.; CEO

    • Focus on what I can do to excel – not others jobs

Staff commitments cont
Staff Commitments (cont.)

  • Trust

    • Follow through on commitments made to others

    • Support decision-making

  • Teamwork

    • Help in others areas when needs arise

  • Service & Attitude

Ways we supports you
Ways We Supports You

  • To assist you in developing member connections that will help you in your job – staff are welcome at member events and should use them to develop relationships, recruit volunteers and gain other support

  • To help you learn more about the housing industry – we hold periodic “field trips” to member companies

  • To develop a good staff working environment – periodic staff events, event help, cross-training, etc.

  • To continue your professional growth – publications, credentialing, business mgmt, career networking, assn training

  • To keep you – compensation, insurance benefits, 401k, time off, bonuses, employee services

Final thoughts
Final Thoughts…

  • Where is association and the industry or profession headed? (Environmental scan discussion.)

  • What we do now may not be what we do 5 years from now, so always think, ask, propose.

  • Questions?