What does it take to turn AR chaos into AR control? It doesn’t start with systems OR processes…it starts with people.
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It doesn’t start with systems OR processes…it starts with people
Yes…billing quality needed to improve, but sometimes businesses work so hard at modifying so much to service every customers requirements, they create complexity that is difficult (and costly) to control
Sometimes many staff just burn out trying to keep pace…..
I see we got Monday off to a flying start…..!
It starts with putting right what others haven’t done
The ISSUES list?
Do staff actually trust management to set right what seems wrong?
Why isn’t everyone earning an incentive payment?
What’s wrong with having FUN at work?
How are we measuring what staff do…who set the objective anyway?
Is there a real balance in what each person has to do?
How do we go about displaying results?
Really engaged and rewarded staff don’t go looking for another job, you are not constantly trying to hire and train, instead your focus is on results transformation and how to help staff achieve that via system and process modernization
Collectors awards for highest level accomplishment in lifting individual performance for February, March & April re “% of prior month debt collected”
We have embarked on a journey, a journey towards being a World Class Credit Management Function.
We will have achieved this when the function is renowned for Results and Reliability, is Responsive in supporting the business, and Cost-Effective
as compared to DHL globally.
Truly driving down transactional costs relies on:
* better systems
* better processes and
* great staff
ADD INTEREST TO WORK
BUILD PRIDE IN
KEEP THE “FISH”
Making change count!
Making change count!
I have always been a great advocate of the old saying: “the sale is not completed until the money is collected”. As the people who source new business for our organization, the people who manage the relationships with our customers and who should have the ability to identify on our visits if our customers are financially secure, we in the sales organization must take responsibility for our DSO and aged debt position with our customers.
The SLA as jointly supported this year by Mark James and I is one I fully endorse. It is one that I have worked with as a sales person and sales manager and living by it makes practical sense for the financial security of our business. I please ask all in sales and finance to work as a team to ensure that we reduce any bad debt exposure by reducing DSO and aged debt to maximize profits at this crucial time.
David A. Wilson
Commercial Director EEMEA