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TNCPE Site Visit. Opening Meeting. Opening Meeting Agenda. Introductions Applicant presentation TNCPE presentation TNCPE overview Where we are in the process Role of Examiners Confidentiality and Code of Conduct Site visit schedule. 2. Baldrige Performance Excellence Program.

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Tncpe site visit

TNCPE Site Visit

Opening Meeting

Opening meeting agenda
Opening Meeting Agenda

  • Introductions

  • Applicant presentation

  • TNCPE presentation

    • TNCPE overview

    • Where we are in the process

    • Role of Examiners

    • Confidentiality and Code of Conduct

    • Site visit schedule


Baldrige performance excellence program
Baldrige Performance Excellence Program

Mac Baldrige

Established by Congress in 1987

Designed to improve the competitiveness of U.S. business (expanded in 1998 & 2005)

Identifies role-model organizations

Internationally recognized and emulated

Management based on “askingreally good questions”

National resource


Baldrige is an effective leadership system
“Baldrige” Is an Effective Leadership System

  • Common sense

  • Aligns the entire organization to achieve the mission and vision and live the values

  • Identifies gaps

  • Asks really good questions:

    • For example: “How do senior leaders set your organization’s vision and values?”

    • How can we do it better?

  • Works for any organization!


Why tncpe

  • “Easy way in” to Baldrige

    • Receive valuable feedback as an applicant

    • Train internal experts through the Board of Examiners

    • Learn best practices as a member

  • Focus on effectiveness and efficiency

  • Streamline processes, meet customer needs, and improve the bottom line


Www tncpe org

“Driving organizational excellence in Tennessee”

Founded in 1993

Based on a national standard: Baldrige Criteria for Performance Excellence with a focus on continuous improvement

501c(3) corporation

Powered by a volunteer workforce

National and international benchmark

Recognize – Train – Share


Tncpe culture
TNCPE Culture


To drive organizational excellence in Tennessee.


To be the partner of choice in leading Tennessee organizations to world-class performance excellence. Together . . . building a state of excellence.


Customer focus Leadership

Integrity Excellence

Respect Continuous improvement




Tncpe board of directors
TNCPE Board of Directors

Dr. Joe Alexander, Associate DeanBelmont University

Tony Benton, Vice PresidentMountain States Health Alliance

Dr. Richard Brown, Vice ChancellorUniversity of Tennessee at Chattanooga

Manuel Benegas, AdministratorVanderbilt University Medical Center

Dr. David Black, PresidentAegis Sciences Corp.

Dr. John Dreyzehner, CommissionerTennessee Dept. of Health

Jim Duensing, Executive Vice President & CFOCaterpillar Financial Services

Dr. Linda Garceau, DeanEast Tennessee State Univ.

Louis Gump, CEOImpact Management

Dr. Mary Jinks, Vice PresidentUniversity of Tennessee

Lewis Lavine, PresidentCenter for Nonprofit Management

Terri McGuire, Senior Vice PresidentFirst Tennessee

Dr. Mark Montoney, Executive VP & CMOVanguard Health Systems

Jean Rush, President and CEOKentucky Spirit Health Plan (Centene)

George Strodtbeck III, Ex Dir. Quality & COSCummins Inc.

Van Wardlaw, EVP Customer RelationsTennessee Valley Authority

Greg York, Director of OperationsMarvin Windows and Doors


Applicant assessment process


Applicant Assessment Process

Step 1Conduct self-assessment

Step 2Submit application to TNCPE

Step 3Examiner review & site visit

Receive Feedback ReportStrengths and OFIs


Role of the examiner
Role of the Examiner

The examiner team will:

  • Learn more about your organization

  • Ask many questions

  • Listen for understanding

  • Take extensive notes

  • Review data and information

  • Respect the value and confidentiality of information shared on site


Examiner rules of conduct
Examiner Rules of Conduct

  • Examiners are assigned to avoid conflict of interest

  • Examiners sign a Non-disclosure Agreement and Conflict of Interest Statement

  • Applicant information is confidential

  • No materials will be taken off-site

  • No contact or consulting with applicant after site visit

  • No gifts or considerations accepted

  • No results of the site visit or application assessment will be provided on-site

  • Award banquet etiquette


Site visit agenda
Site Visit Agenda

Day 1

Day 2

Day 3



What questions do you have?


For more information
For more Information

Katie Rawls, President & CEOTennessee Center for Performance Excellence2525 Perimeter Place Drive, Suite 122Nashville, Tennessee 37214

Phone: 615-889-8323or 800-453-6474

E-mail: [email protected]

Or visit our website at