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Solving a Computer Problem

Solving a Computer Problem. When computers break, someone has to fix them Solving problems is the toughest part of being a computer user. IF YOU DO NOT KNOW HOW TO APPROACH A PROBLEM. YOU WILL BECOME FRUSTRATED!. Geek Squad Charges. $415 to replace hard drive $249 OS install

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Solving a Computer Problem

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  1. Solving a Computer Problem When computers break, someone has to fix them Solving problems is the toughest part of being a computer user IF YOU DO NOT KNOW HOW TO APPROACH A PROBLEM. YOU WILL BECOME FRUSTRATED!

  2. Geek Squad Charges • $415 to replace hard drive • $249 OS install • $199 home network installation REPLACE A LAPTOP SCREEN $700 +

  3. The Basics • Most important thing: Be Methodical • Have an Ordered System • If you iron your clothes, what is your method?

  4. Four basic rules • Check for the “Stupid Stuff” first: Low batteries, plugs, etc. • Find more out about the problem: Occurrences, frequency, etc. • Repeat the problem; step by step. • Use Abstraction Layers to pin point location of problem Question 1

  5. Checklist • Restart computer to see if temporary problem • Check connections • Application problem: reinstall application • Use Safe mode. Press F8 when “starting windows” Question 2

  6. Common Computer Problems and Fixes http://www.geocities.com/johnniemccoy/howto.html • Computer will not start • Printer will not print • Mouse not mousing well • Mouse not mousing at all • Computer freezes Question 3

  7. Common Computer Problems and Fixes • Computer takes a long time to start up • Low on resources • Computer will not shut down A good clean out – often fixes everything Question 4

  8. QUESTION 1 What is the most important thing you must understand when you are solving problems. You must be.. Intelligent Methodical

  9. QUESTION 2 What is the top layer of the abstraction layers? Hardware Application

  10. QUESTION 3 Which function key would you press to put your boot your computer into safe mode? F8 F3

  11. QUESTION 4 When your computer has a problem what do you do first? Take to Computer ISD Check “Stupid Stuff”

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