Healthcare Intelligence Overview April 2011

1. Healthcare Intelligence Overview April 2011

2. Agenda • What is Healthcare Intelligence? • Strategic Context • Healthcare Intelligence Program Overview

3. What is Healthcare Intelligence (HI)? • A broad category of applications and technologies for: • gathering, • storing, • analyzing, and • providing access to data • …to help users make better business decisions • Applications include the activities of: • Decision support systems, • Query and reporting, • Online analytical processing (OLAP), • Statistical analysis, • Forecasting, and • Data mining • ** BI: This term was used as early as September, 1996, in a Gartner Group report

4. Examples of Healthcare Intelligence • Executive decision making: • Clinical Programs Analysis • Clinical procedure trends and patterns • Physician analysis • Facility Analysis • Service Area Analysis • Mergers & Consolidations • Cost Reduction • Budgeting • Competitive Simulation Modeling • Operational Monitoring • Patient Care activities • Quality Metrics • Bed Allocation • Resource Allocation • Patient Demand • Operational Benchmarking • Admission Activities

5. Regional Information Services 2011-13 Cascading Vision & Strategy • PH & S Mission: As people of Providence, We reveal God’s love for all, especially the poor and vulnerable, through our compassionate service • PH & S Core Values: Respect, Compassion, Justice, Excellence, Stewardship • PH & S Vision: Together, as people of Providence, we answer the call of every person we serve: Know me, care for me, ease my way • Region Vision: As people of Providence, we will provide a connected experience of care built on a foundation of clinical excellence • IS Vision: As IS professionals, we are called to serve our ministries to deliver standardized information and services, driving affordable, high quality care, with a superior patient experience. Oregon Region 2011 Strategies Increase Physician Integration Connect our Information Transform Clinical Care Delivery Develop Financing Models IS Strategies Create Medical Homes Advanced Analytics for Effective Decision Making Build Success through Standardization • Establish a Simpler & Business-Aligned Set of Services • (e.g. Service Catalog) • Deliver Projects & Processes based on a Standard, Repeatable Model • (e.g. Mollala, PMG Growth, OAI) • Manage Application and Service Roadmaps & Lifecycles • (e.g. Star, Rightfax, MSOW, Informatica Upgrades) • Optimize IS Technology Assets (e.g. ITSM, Centralize Data Center) • Deliver Integrated Information, Reporting & Predictive Analytics • (e.g. Epic Integrated EMR, Clinical Data) • Improve Access to Information • (e.g. Data Stewardship & Community) • Support Development of the Region & Enterprise-wide Information Management Solution • (e.g. Amalga, OR EDW, Fusion) How We Measure Our Success RIS Guiding Principles (Pending Update) As Information Services, We will: How We Measure Our Success • Service Quality • Information Management Delivery • Standardization • Financial Responsibility • Employee Engagement • Active Business Partnership • Continuous Optimization • Excellence for our patients and customers • Active Governance • pending update Organizational Culture of Ownership, Trust & Accountability • Align our work with Business Strategic Priorities • Deliver a Valued Customer Service Experience • Evolve our Organization & Skills • Active Business Partnership • Active Governance • Excellence for our Patients & Customers • Continuous Optimization

6. Maturing Healthcare IntelligenceHICC Program • 16-week effort • Update our HI Governance & Operating Model • Understand & Prioritize Business Requirements • Establish Data Mgt Architecture & Platform • Standardize how we deliver Information • Strengthen our Community

7. Healthcare Intelligence Solution Context Recognize.. ..an event when it occurs Capture……. .information about the event, context and what caused it Analyze…….. the captured information to determine maximum leverage React……….. .to the event appropriately to determine maximum leverage • Minute to minute care. • One patient, all data. • Data updated immed. • Alert provider for care • needed now. • Scope: All Providence. • Understanding care over time. • Many patients, some data. • Data updated nightly. • Retrospective analysis guides decision–making. • Scope: Oregon Region. • Current care of active patients. • From cohort of patients to a single patient with a lot of data. • Data updated immediately. • Alert to intervene in short order. • Scope: All Providence. 7 of 9

8. Healthcare IntelligenceReference Architecture 8 of 9

9. Q & A