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Speaking a Different Language?

This talk explores the disconnect between how the public and engineers communicate and how we can align delivery to meet public aspirations. It covers the key outputs of street scene and household surveys and addresses parking, maintenance, and service delivery issues. Join us to learn how to bridge the gap and improve community engagement.

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Speaking a Different Language?

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  1. Speaking a Different Language? Andy Ekinsmyth West Sussex County Council

  2. This talk will cover • The key outputs of our street scene and Household Survey consultations • How the public and engineers speak a different language • How we might align delivery to meet public aspirations

  3. Basic Difference • The function i.e. what it does • Whether it looks and feels right • Contradiction between whether the design is for form or function.

  4. Objectives • Safety – statutory obligation, user needs • Serviceability – availability, integrity, reliability, condition. • Sustainability – costs, value to the community, environmental contribution

  5. Parking Issues Not Good Good

  6. What do our customers think?

  7. What do our customers think?

  8. Engineer Speak - Roads • Cracking • Crazing • Spalling • De-lamination • Edge breaks • Pot holes • Rutting • Thrust • Heave • SCRIM • Deflection • Fatting up

  9. Everybody Else • Good • Bad • OK • And others phrases!

  10. Our Other Problem £ The lack of it!

  11. Improvements During Maintenance Work? • 47% of respondents indicated that street scene should be improved whilst 53% did not.

  12. What are we doing? • Roads and footways – timing of works, choice of materials, addressing funding issues (prudential borrowing) • Grass cutting – increased frequency • Co-ordination of roadworks – TMA, road works database, work with utilities, long term planning.

  13. What are we doing? • Parking – effective enforcement / parking zones, TMA • Trees and hedges – a difficult one but we are working on it

  14. Service Delivery • Match our service type and level to customer needs • Maintain a record of what materials are suitable in specific locations • Keep a stock of those materials for use • Determine where a 2nd visit to emergency response is warranted. • New contract arrangements to achieve this

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