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Build Your Management Skills

Build Your Management Skills. Self-Assessment Exercise: What is Your Communication Style Under Stress?. 1. Stress Defined. Stress: is a behavioral, physical or psychological response to stressors. Stress is not merely nervous tension. Stress can have positive consequences.

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Build Your Management Skills

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  1. Build Your Management Skills Self-Assessment Exercise: What is Your Communication Style Under Stress? 1

  2. Stress Defined • Stress: is a behavioral, physical or psychological response to stressors. • Stress is not merely nervous tension. • Stress can have positive consequences. • Stress is not something to be avoided. • The absence of stress is death. 2

  3. Seven Dialogue Skills For Success in Crucial Conversations • Start with the heart • Learn to look • Make it safe • Master my stories 3

  4. Seven Dialogue Skills (Continued) • STATE my path • Share your facts • Tell your story • Ask for others’ paths • Talk tentatively • Encourage testing • Explore others’ paths • Move to action 4

  5. Learning Objectives: Part A • To assess students’ communication style under stress. • To identify the pros and cons of using various communication styles. 5

  6. Instructions: Part A • Complete the assessment. Print and read your results. • Individually determine outcomes of your style(s) and specific ways you can improve your communication style under stress. • Break into groups. • Share your individual reasoning and receive feedback. 6

  7. Six Less Than Perfect Strategies of Handling Crucial Conversations 7

  8. Learning Objectives: Part B • To further students’ understanding of communication styles under stress through role-play. 8

  9. Instructions: Part B • Break into groups of 3. • Read roles. • Take turns acting out roles with one team member as the observer. • After five minutes of role play, observer shares his or her observations with fellow group members. • Change roles and repeat the process. 9

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