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Japan - PowerPoint PPT Presentation


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Japan. Content. General Cultural Business. Quick Facts. 50% population on 2% land 99.4% Japanese Emphasis on English Shinto and Buddhist. Ethnic issues. 99% born in Japan Directed towards non-Japanese Associated with trouble . Tatemae and Honne. Public persona vs. real feelings

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content
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Content

General

Cultural

Business

quick facts
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Quick Facts

50% population on 2% land

99.4% Japanese

Emphasis on English

Shinto and Buddhist

ethnic issues
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Ethnic issues

99% born in Japan

Directed towards non-Japanese

Associated with trouble

tatemae and honne
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Tatemae and Honne

Public persona vs. real feelings

Tatemae

Face shown in public

Behave as expected to behave

Honne

Real feelings and opinions

wabi sabi
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Wabi-sabi

World view/aesthetic System

Traditional Japanese beauty

Imperfect

Impermanent

Incomplete

empathy and human relations
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Empathy and Human Relations

Gods show human emotions

Empathy is rewarded

Focus on social harmony

Avoid open confrontation and competetion

Success only if team works together

Symbols

popular culture
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Popular Culture

Attitudes of the present

Link to the past

Anime

Manga

Karaoke

basic house rules
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Basic House Rules

No outdoor shoes

Slippers provided by host

Special toilet slippers

how to visit a temple
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

How to visit a temple

Be respectful

Osenko

Believed to have healing power

Wear nice socks

japanese bathrooms
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Japanese Bathrooms

Two rooms

Toilet separately

Water in tub used by all family members

tables and sitting
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Tables and Sitting

Table rules:

Don't blow your nose

Don't mention unappetizing topics

Don't burp

Move your dishes back

drinking rules
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Drinking Rules

Serve your friends

Do not start until everybody is served

kampai

chopsticks
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Chopsticks

Hold towards the end

Lay your chopsticks down when you don't need them

Don't stick your chopsticks into food

Don't pass food directly from your chopsticks

Do not spear food

Do not point with your chopsticks

Do not wave your chopsticks around

dining out
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Dining out

Plastic or wax replicas

Waiter shows you to your table

Wet towel for the hands

Bill presented upside down

No tips

sitting techniques
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Sitting techniques
giving gifts
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Giving Gifts

Oseibo and Ochugen

Temiyage and Omiyage

Birthday and Christmas

titles
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Titles

-san

-sama

-kun

-chan

-sensai

superstition
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Superstition

The number four

Stick chopsticks into rice

Give food from chopstick to chopstick

Sleeping towards the North

Funeral Car

Cut nails at night

Lie down after eating

Whistle in the night

Black cat

slide20
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Nonverbal communication and sign language in Japan

what is nonverbal communication
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

What is nonverbal communication?

Sending and receiving of wordless messages

Gestures

Touch

Body language

Posture

Facial expressions

Eye contact

other forms
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Other forms

Communication through objects

Nonverbal elements in verbal communication

Nonverbal elements in written language

main functions
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Main functions

Expressing emotions

Expressing interpersonal attitudes

Accompanying speech in managing the cues of interaction between speakers and listeners

Self-presentation of one’s personality

Rituals (greetings)

nonverbal communication in japan
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Nonverbal communication in Japan

Kinesics is suggested to be the main difference between Americans and Japanese.

Kinesics is:

Gestures

Body movements

Posture

bowing gestures
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Bowing (Gestures)

Refers to status

The lower you bow the lower your status

Hands in your pocket is considered to be rude

walking and sitting posture and body movement
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Walking and Sitting (posture and body movement)

Both feet on the ground

Legs may only be crossed at the ankles or knees

The Japanese walking style is called „Teishisei“

Walking with quick strides and drooping shoulders

slide27
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Do‘s and Dont‘s when doing business

dresscode
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Dresscode

Dresses and Suits refer to status – the higher the price the higher your status

Only suits and ties and tailored dresses are accepted

Kimono at business dinners

meetings
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Meetings

Never takes place in the house of your Japanese business partner

Never wear shoes unless you are asked to

Take off coat, hat, shoes and gloves at the genkan

eye contact
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Eye Contact
slide31
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Japanese Signs

strictly business
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Strictlybusiness

do s and dont s
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Do‘s and Dont‘s
  • Business card = firstimpression
  • Punctuality = veryimportant
  • Business is a groupactivity and based on relationships
  • Whilearguing, never lose temper
appointments
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Appointments

at least 2 weeks in advance

Avoidmid-December to mid-January; Golden week, April 29 to May 5; and Obon

Office onlyfrom 8 a.m. to 2 p.m.

hierarchy
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Hierarchy
  • Older people havehigherstatus
  • Men higherthanwomen
  • Buyershigherthansellers
  • Big companieshigherthansmallones
especially for women
Socio-Cultural Competence

Hofstadler Nicole, Lämmerer Anita, Neubauer Kristina, Stefan Dworak

Especially for women

Non-Japanesewomenaretreatedpolitely

Male-dominatedbusiness

No jewelryorheavymakeup

Participatesocially