Best ServiceNow Course - ServiceNow Training in Hyderabad

1. Main Products Offered by ServiceNow Digital Workflows That Drive Enterprise Transformation www.visualpath.in

2. Introduction to ServiceNow • What is ServiceNow? • Brief overview of the platform: “ServiceNow is a cloud-based platform that provides digital workflows for enterprise operations.” • Focus: Workflow automation, integration, and enterprise service management. www.visualpath.in

3. Core Product Categories • Break down into 4 key areas: • IT Workflows • Employee Workflows • Customer Workflows • Creator Workflows(Each will be explored in the next slides) www.visualpath.in

4. IT Workflows Products included: • IT Service Management (ITSM) – Incident, Change, Problem, Request Management • IT Operations Management (ITOM) – Discovery, Service Mapping, Event Management • IT Asset Management (ITAM) – Hardware & Software Asset lifecycle • IT Business Management (ITBM) – Project Portfolio Management (PPM), Agile Use case: “Automates IT processes to deliver faster services and reduce downtime.” www.visualpath.in

5. Employee Workflows Products included: • HR Service Delivery (HRSD) – Case and Knowledge Management, Onboarding • Workplace Service Delivery – Facilities and workplace requests • Legal Service Delivery – Legal case and document management Use case: “Improves employee experience through self-service and process automation.” www.visualpath.in

6. Customer Workflows Products included: • Customer Service Management (CSM) – Omnichannel support, case management • Field Service Management (FSM) – Mobile agent support, scheduling • Financial Services Operations – Automate banking and insurance services Use case: “Transforms customer service into proactive support operations.” www.visualpath.in

7. Creator Workflows Products included: • App Engine – Build low-code/no-code apps • IntegrationHub – Connect ServiceNow with third-party apps • RPA (Robotic Process Automation) – Automate repetitive manual tasks Use case: “Empowers teams to rapidly build and deploy custom apps without heavy coding.” www.visualpath.in

8. Industry-Specific Solutions Mention top verticals: • Healthcare and Life Sciences • Manufacturing • Government • Telecom • Financial Services Highlight: Pre-configured solutions tailored to industry needs www.visualpath.in

9. Summary & Value Proposition • Unified platform with shared data model • Accelerates digital transformation • Enhances user experience and productivity • Supports scalability and innovation • Optional Quote:"ServiceNow makes the world of work, work better for people." www.visualpath.in

10. For More Information About ServiceNow Address:- Flat no: 205, 2nd Floor, Nilagiri Block, Aditya Enclave, Ameerpet, Hyderabad-16 Ph. No: +91-998997107 Visit: www.visualpath.in E-Mail: online@visualpath.in www.visualpath.in

11. Thank You • Visit: www.visualpath.in www.visualpath.in