Human factors for part 135 air operators
Download
1 / 31

Human Factors for Part 135 Air Operators - PowerPoint PPT Presentation


  • 93 Views
  • Updated On :

Human Factors for Part 135 Air Operators. Beyond Filling the Square. Human Factors and/or CRM Training?. Who? Where? When? . Human Factors. A multidisciplinary field devoted to optimizing human performance and reducing human eror. (OOOPS!). Human Factors.

Related searches for Human Factors for Part 135 Air Operators

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Human Factors for Part 135 Air Operators' - raheem


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
Human factors for part 135 air operators l.jpg

Human Factors forPart 135 Air Operators

Beyond Filling the Square


Human factors and or crm training l.jpg
Human Factors and/orCRM Training?

  • Who?

  • Where?

  • When?


Human factors l.jpg
Human Factors

A multidisciplinary field devoted to optimizing human performance and reducing human eror.

(OOOPS!)


Human factors4 l.jpg
Human Factors

The study of human – machine interaction

in context


Ergonomics l.jpg
Ergonomics

Designing the machine and task

to fit the human

(or not)


Quick crm history l.jpg
Quick CRM History

  • 1940's - Military

  • 1970's - Accident Studies/ ASRS

  • 1980's - Pilot Judgment Training

  • 1980's - Cockpit Resource Management

  • 1990's - Crew Resource Management

  • 2000's – Threat & Error Management

  • 2010's - Same Stuff, Different Day




Safety l.jpg
Safety

The freedom

from danger, risk, or injury.


It won t happen to me l.jpg
It Won’t Happen To Me!

WHEN ANYONE ASKS ME HOW I CAN BEST DESCRIBE MY EXPERIENCE IN NEARLY FORTY YEARS AT SEA, I MERELY SAY, UNEVENTFUL. OF COURSE THERE HAVE BEEN WINTER GALES, AND STORMS AND FOG AND THE LIKE, BUT IN ALL MY EXPERIENCE I HAVE NEVER BEEN IN AN ACCIDENT OF ANY SORT WORTH SPEAKING ABOUT. I HAVE SEEN BUT ONE VESSEL IN DISTRESS IN ALL MY YEARS AT SEA....I NEVER SAW A SHIPWRECK AND HAVE NEVER BEEN SHIPWRECKED, NOR WAS I EVER IN ANY PREDICAMENT THAT THREATENED TO END IN DISASTER OF ANY SORT.


It won t happen to me11 l.jpg
It Won’t Happen To Me!

  • ON 14 APRIL 1912 RMS TITANIC SANK WITH THE LOSS OF 1500 LIVES - ONE OF WHICH WAS IT’S CAPTAIN....... E.J. SMITH



Primary causal factors of aircraft accidents l.jpg
Primary Causal Factors ofAircraft Accidents


Crm requirement for part 135 l.jpg
CRM Requirement for Part 135

http://ecfr.gpoaccess.gov/cgi/t/text/text-idx?c=ecfr&sid=4af131373951c80175d09d635e196163&rgn=div8&view=text&node=14:3.0.1.1.11.8.3.7&idno=14


Slide15 l.jpg
CRM

§ 135.330 Crew resource management training.

(a) Each certificate holder must have an approved crew resource management training program that includes initial and recurrent training. The training program must include at least the following:


Slide16 l.jpg
CRM

  • Authority of the pilot in command;

    (2) Communication processes, decisions, and coordination, to include communication with Air Traffic Control, personnel performing flight locating and other operational functions, and passengers;

    (3) Building and maintenance of a flight team;


Slide17 l.jpg
CRM

(4) Workload and time management;

(5) Situational awareness;

(6) Effects of fatigue on performance, avoidance strategies and countermeasures;

(7) Effects of stress and stress reduction strategies; and

(8) Aeronautical decision-making and judgment training tailored to the operator's flight operations and aviation environment.


Slide18 l.jpg
CRM

(b) After March 22, 2013, no certificate holder may use a person as a flightcrew member or flight attendant unless that person has completed approved crew resource management initial training with that certificate holder.


The roach theory of errors l.jpg
The “Roach Theory” of Errors

Errors are like roaches...

For every one you see...


Threat and error management dr robert helmriech u of texas l.jpg
“Threat and Error Management”(Dr. Robert Helmriech - U. of Texas)

  • Studied crews (watched them)

  • Looked at “threats” and “errors”

  • Categorized types of threats and errors

  • Analyzed events to learn from them


External threats l.jpg
External Threats

  • Expected Threats

    • Forecast weather, terrain, fuel

  • Unexpected Threats

    • Mechanical problems, traffic, weather

  • Latent Systemic Threats

    • Accident waiting to happen

    • We've always done it this way


What is human error l.jpg
What is “Human Error?”

  • Action or inaction that leads to a deviation from yours or someone else’s intentions or expectations.


Errors are l ike roaches l.jpg
Errors Are Like Roaches

  • There are different species and sizes

    • Slips - meant to do the right thing but took incorrect action

    • Lapses - omitted an item

    • Mistakes - intention was incorrect

    • Intentional Non-Compliance - intentionally deviated from SOP or accepted procedure


Error enhancers l.jpg
Error Enhancers

  • Fatigue/excessive stress

  • Lack of oxygen/water/food

  • Distractions/interruptions

  • “First learned, best learned”

  • Insufficient situation awareness

  • Workload -too low or high


Human errors leading to events l.jpg
Human ErrorsLeading To “Events”...

How many errors need to occur before we have an "event"?


What is an event l.jpg
What is an “Event?”

  • The breaching, absence or bypassing of some or all of the aviation system’s various defenses and safeguards.



Human responses to errors l.jpg
Human Responses to Errors

  • Trap - error is detected and managed before it becomes consequential

  • Exacerbate - error is detected but the individuals’ action or inaction becomes consequential

  • Fail to Respond - lack of a response to an error (undetected or ignored) that can either end up being inconsequential or consequential


Error management aka roach control l.jpg
Error Management(aka) Roach Control

  • Detection and recovery

  • Understand and be vigilant for potential “error enhancers”

  • Prevent as many as possible

Oh Noooo...


Your company culture l.jpg
Your Company Culture

  • The set of shared attitudes, values, goals, and practices that characterizes an institution or organization

  • The set of values, conventions, or social practices associated with a particular field, activity, or societal characteristic


Human factors for air operators l.jpg

Human Factors for Air Operators

Make Safety Your Culture


ad