Chapter 2. Understanding Individual Differences. Introductory Concepts. Individual differences exert a profound effect on job performance and behavior. Key sources of individual differences on the job are Personality Cognitive ability Values Emotional intelligence
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Understanding Individual Differences
Conscientiousness—reflects organization, self-restraint, persistence, and motivation toward attaining goals
Organizational citizenship behavior (OCB) –the willingness to go beyond one’s job description w/o a specific reward – is linked to other personality factors.
Cognitive styles are modes of problem solving based on four dichotomies (Golden Personality Type Profiler):