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Agenda. Overview of Pillsbury United CommunitiesThe
                
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1. Pillsbury United Communities’ “New Settlement  Way”    Valuing Quality Through Funding Challenges and Leadership Transition  
2. Agenda Overview of Pillsbury United Communities
The “New Settlement Way” Initiative
Our Quality Journey
Today’s Challenges
Q and A 
3. About the Title “New Settlement Way” 	 
Derives from the Settlement House Movement
Roots in London
US Movement Began in Lower East Side of NYC
PUC started with the “Bethel Settlement” in 1890”s
Role of the Pillsbury Family
Tumultuous History of Growth and Change
The “New Settlement Way” is PUC’s strategy for the future: affirming the values of  the Settlement House Movement and defining its relevance for today 
4. Settlement House Movement Principles Respect and Dignity of all
Commitment to Reform
Reciprocity is Essential
 
5. Pillsbury United Communities Today	 
4 Neighborhood Centers in Minneapolis  
Youth and family services,
Basic needs, 
Employment
Civic  engagement
Staff of 200
$8 million budget
 
Urban Institute for Service and Learning
	Public Allies, Volunteerism, Resident Leadership Training, WIBO
Unique Social Ventures
Full Cycle
Triple C
Pillsbury House Theater
Health Realization Training
 
6. Pillsbury United Communities Today 
Local Partnerships
MACC Alliance & Commonwealth
Northwestern Health Sciences University
Streetworks Collaborative
Confederation of Somali Citizens in Minnesota
13 Charter Schools
		
 
National, International Partnerships
United Neighborhood Centers of America
Alliance for Children & Families
International Federation of Settlements & Neighborhood Centers
Public Allies
 
7. Our Quality Journey Began in mid-1990’s 
Board Chair legacy discussion
Connection with MCQ
Struggled with “Baldrige Fit” with nonprofits
Applied every other year for six years
Continuous improvement
Won Gold Award in 6th year (1st nonprofit charity to do so
Holding Pattern 
8. 2000 – 2010: A Decade of Struggle 1st significant cutbacks in 2003
Steady Government cutbacks
Serious and deep change in the Economy ’08 - ’10
More than 1/3 are in serious financial distress at present; more than half are running deficits at least one of last 3 years
 
9. Systemic Change In Nonprofits	 Rise of “Strategic Philanthropy” as new mantra
Community  and Private Foundations Changed course (priorities)
Corporate Foundations initiated Targeted Philanthropy
United Way created Community Impact system
Community Need Exploded
PUC leadership transition  
10. PUC’s Call to Action Critical Strategic Decisions
Created MACC Commonwealth 
Spun – off housing and employment division
Got out of Affiliate Services business
Re-engaged the MCQ through the Cargill Project
Trained leadership staff in Baldrige Principles
Developed Baldrige Express with MCQ
Completed 1st experiment with Baldrige Express
PUC’s new President evaluator training
 
11. Quality More Essential than Ever		 Larger Community is more demanding
Fewer resources pressuring better results
Unquenchable thirst for self-improvement of staff
 
12. Q and A