How big is the impact of a negative incident?. Team Success. Main Claims. Delta Airlines. 2011. 19. May. 1. Baggage Issues. 2. Unnecessary hidden fees. 3. Poor customer service. Baggage Issues. Internal Security. Unnecessary Hidden Fees. Judgment Program. Poor Customer Service.
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How big is the impact of a negative incident?
Team Success
Main Claims Delta Airlines 2011 19 May 1. Baggage Issues 2. Unnecessary hidden fees 3. Poor customer service
Baggage Issues
Internal Security
Unnecessary Hidden Fees
Judgment Program
Poor Customer Service
Reward Program
Airline Preference 25% Southwest
Flying to Success