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Using Your Website as a Knowledge Management System. What Does EPA Produce? What Is Our Product?. Our product – the reason the taxpayer supports our work – is DECISIONS. Decisions are based on KNOWLEDGE. Knowledge is a combination of expertise (training) and experience. Inputs

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Presentation Transcript
slide1

Using Your Website as a

Knowledge Management System

slide2

What Does EPA Produce?

What Is Our Product?

Our product – the reason the

taxpayer supports our work – is

DECISIONS.

Decisions are based on KNOWLEDGE

Knowledge is a combination of

expertise (training) and experience.

slide3

Inputs

Data and

Information

Output

Wise

Decisions

Value Added:

Knowledge

and Experience

The EPA Factory

slide4

Ideally, sufficient Knowledge leads

to Wisdom

Information plus Experience

and Expertise equals Knowledge

Organized data is Information

The raw materials for decisions are –

Data, Experience and Expertise

The EPA’s products are decisions

slide5

KNOWLEDGE

INFORMATION

DATA

WISDOM

slide6

It is pretty easy for those of us

that like to tinker with technology

to lose sight of the real value of

our work…

which is to organize and catalogue

all that fantastic data and

information so that our experts

can both convey that information

to other stakeholders and work

with the stakeholder team to

produce wise decisions.

slide7

The mission of the EPA – To

protect human health and the

environment – can be done without

computers and technology...

but where’s the fun in that!

Our customers are both internal

and external, but the bottom line

is…

slide8

…they don’t care about what we

care about, unless…

we care about what they

care about.

They care about data and

knowledge, not gigabytes and

100GB transmission rates.

slide10

Knowledge Management in 1913

The work still got done

slide11

One big collection of data and

information is the EPA website.

Over the past two years, R4 SF has

been preparing for WCMS and

now for One EPA

One of the activities we’ve

undertaken is to move all of our

Site Summary pages to a

standard format