Using Your Website as a Knowledge Management System. What Does EPA Produce? What Is Our Product?. Our product – the reason the taxpayer supports our work – is DECISIONS. Decisions are based on KNOWLEDGE. Knowledge is a combination of expertise (training) and experience. Inputs
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Knowledge Management System
What Is Our Product?
Our product – the reason the
taxpayer supports our work – is
Decisions are based on KNOWLEDGE
Knowledge is a combination of
expertise (training) and experience.
The EPA Factory
Information plus Experience
and Expertise equals Knowledge
Organized data is Information
The raw materials for decisions are –
Data, Experience and Expertise
The EPA’s products are decisions
that like to tinker with technology
to lose sight of the real value of
which is to organize and catalogue
all that fantastic data and
information so that our experts
can both convey that information
to other stakeholders and work
with the stakeholder team to
produce wise decisions.
protect human health and the
environment – can be done without
computers and technology...
but where’s the fun in that!
Our customers are both internal
and external, but the bottom line
care about, unless…
we care about what they
They care about data and
knowledge, not gigabytes and
100GB transmission rates.
The work still got done
information is the EPA website.
Over the past two years, R4 SF has
been preparing for WCMS and
now for One EPA
One of the activities we’ve
undertaken is to move all of our
Site Summary pages to a