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Building a Responsive and Integrated Social Service System: A Vision for 2020

Michael Hogan, Director-General, shares a comprehensive vision for creating a more responsive and respected social service system by 2020. Key initiatives include fostering leaner operations, integrating digital solutions, and emphasizing customer-centered design. The goal is to support almost 100,000 people, create 13,000 additional jobs, and reduce the number of children in care through enhanced family support services. Collaborative approaches with local communities and innovative practices will drive better life outcomes for families and children, prioritizing social innovation and effective partnerships.

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Building a Responsive and Integrated Social Service System: A Vision for 2020

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  1. Michael HoganDirector-General

  2. Vision The most responsive and respected service system in the nation

  3. · Leaner · A co - producer · An investor · More integrated · More digital · More devolved · More economic

  4. area-based social services • single gateway and common tools • single service offers and plans • single view of a client • procurement transformation • co-design and co-production • customer centred design • social media and other technologies • commissioning • investing for outcomes • building sector, industry and workforce capability • social innovation and enterprise

  5. Collective Impact – A Logan study

  6. Services Access Innovation A South West and Brisbane region innovation

  7. The view by 2020 • NDIS fully implemented • Almost 100,000 people receiving supports • 13,000 extra jobs in the sector • Market environment • Queensland Government will have ceased providing services • Payments for services by the NDIA

  8. The view by 2020 • Dual pathways for families at risk • Community based intake and referral • Expanded range of family support services • Additional domestic and family violence services • More families supported to care for their children • Fewer children and young people in care • Better life outcomes for families and children

  9. The view from 2020 The view from 2020 for South West

  10. Partnerships and Collaboration • Regional engagement structures • Regional Child and Family Committees • Local Level Alliances • Service provider networks • Partnership Forums

  11. Thoughts for today • Think outside silos • Be kind to each other • Sit with ideas put forward by others • Suspend fatalism • Have fun Any Questions? · Leaner · A co - producer · An investor · More integrated · More digital · More devolved · More economic

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