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IT Solutions for Global Field Support

IT Solutions for Global Field Support. Günter Teubner Technische Universität München. Steffen B. Schwarz DaimlerChrysler. Outline. GFS — Global Field Support Consortium International GFS Projects in 1998 and 1999 Lotus Notes as communication software for GFS management group. GFS

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IT Solutions for Global Field Support

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  1. IT Solutions for Global Field Support Günter Teubner Technische Universität München Steffen B. Schwarz DaimlerChrysler

  2. Outline • GFS — Global Field Support Consortium • International GFS Projects in 1998 and 1999 • Lotus Notes as communication software for GFS management group

  3. GFS as means for .. Provider Requirements Development • Strategy driven User Product Commitment Provider Development Adaptation • Costs • Risk for provider User • Benchmarking • Time delay GFS: From “Technology by Offering” to “Technology on Demand” Technologyon Demand Product Technologyby Offering

  4. Product Generation Global Field Support Marketing Support Plan Develop Build Sell Use & Service Product Support Mobility Services Support GFS: Global Field Support in the Value Chain DaimlerChrysler Suppliers DaimlerChrysler Suppliers

  5. Product Generation Global Field Support Global Field Support DaimlerChrysler Suppliers DaimlerChrysler Suppliers Marketing Support Plan Develop Build Sell Use & Service Product Support Mobility Services Support GFS: Global Field Support Activities IT Solutions for Global Field Support Operation Training Learning from Field DaimlerChrysler Suppliers Info DisseminationInfo Update Info Access Engineering Feedback Product Info Marketing Info Training Info .....

  6. DC User Group Adtranz TEMIC MTU debis Technology on Demand Mercedes- Benz DaimlerChrysler Aerospace Chrysler early prototype solutions Commercial Solutions membership fee, proving ground today's practice, needs visionary scenarios Common Requirements GFS R&D Group DC-RT CMU Vendors Project Proposals others projects membership fees, resources, tools, techniques prototype technology experience, state of the art IT Industry Group Bosch Telekom IBM PictureTel Vendor Products SGI Siemens Sun ...... GFS: The GFS Concept

  7. Course organization • Courses at CMU and TUM • CMU: “Software Engineering” and “Advanced Software Engineering” • TUM: “Vorlesung Software Engineering” and “Praktikum Software Engineering” • Team-based development • 6 students per team • 1 coach (student ) • External contacts (Customer, IT-Vendors) • Participants in PAID (1998/99): about 100 persons

  8. Different schedules and transatlantic locations require asynchronous communication Access must be possible from every common operating system Transatlantic projects require multiple servers for fast access The system has to be reliable, persistent storage of all data is necessary Information has to be structured; access control is obligate Communication infrastructure : Challenges Customer (DaimlerChrysler) Universities Carnegie Mellon University Technical University of Munich IT-Vendors Bosch, IBM, PictureTel, SGI, Siemens, SUN, Deutsche Telekom

  9. Communication infrastructure: History Communication infrastructure history • Basic infrastructure concept was developed for projects at Carnegie Mellon University (USA). • Recent projects included a cooperation between Carnegie Mellon University and Technical University of Munich resulting in additional enhancements. • JAMES, 1997/98 (Java Architecture for Mobile Extended Services) 3 phases, not overlapping • PAID, 1998/99 (Platform for Active Information Dissemination) 4 phases, overlapping

  10. Notes Server Web Server Notes Server Web Server Communication infrastructure: Server configuration Project BBoards are replicated (Unique contents on both servers) Local server (not mirrored) Local server (not mirrored)

  11. Communication infrastructure: Project Homepage • Course Information • Schedule • Lecture notes • Course Management • Contact information • Account profiles • Communication • Electronic Bboards • (Lotus Notes Databases, • password protected) • Work products • Reviews • Deliverables

  12. Communication infrastructure: Project address book Provide elementary contact information for all project members Protect private or confidential information Organize project members in teams

  13. Communication infrastructure: BBoards Easy access through standard Web-Browser View postings on a BBoard using different sort criteria Prepare Meetings or discuss issues with other project members

  14. Communication infrastructure: Templates Customized templates support development activities Send notifications to individuals or groups via e-mail

  15. GFS-Net Next step: GFS-Net • Goal: Provide an world-wide communication platform for the management group of GFS. • The Lotus Notes databases are adapted to the specific needs (management activities instead of development activities) of the GFS board members.

  16. GFS-Net: Homepage Table of contents (mostly Notes databases)

  17. GFS-Net: Projects

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