When prompted enter your 11-digit Employee ID (or stay on the line if you are not an employee).

1. What to Expect when using the IVR? Dial 1-888-TX-HHS-HR (1-888-894-4747) • The IVR provides you with the ability to: • process certain transactions or • listen to certain balances or • seek help from an Service Center Specialist • in a secure environment using your touch-tone phone. • You will need your Employee ID number and personalized PIN. • Listen to the menu options and select your choice. 1  Press if you know the direct extension of the Service Center Specialist who you are attempting to contact.   2 Press if you wish to continue your call through a Spanish-speaking Service Center Specialist. OR Stay on the line, and follow the prompts to use the additional accessHR IVR services. Identify Yourself When prompted enter your 11-digit Employee ID (or stay on the line if you are not an employee). If you do not have your Employee ID available you will be transferred to a Specialist. Next, you will be prompted to enter your personal 6-digit PIN (or generic PIN consisting of your birthday: mm/dd/yy). Note: If you are a first-time caller, you will be prompted to select a personalized 6-digit PIN. You will need to enter your: Date of Birth Home Zip Code You will be presented with the Main Menu Options. Navigating Interactive Voice Response (IVR)

2. Check Leave Balances You can Check your Leave Balances for the following Leave Types: Check Leave Balances  Sick Leave Balances include: Regular Sick, Sick Bonus, Extended Sick, and Sick Leave Pool. Enter Work Hours Payroll Job Applications and Openings Job Requisitions Human Resources Support Training Payroll Payroll Time Entry Connects you directly to an accessHR Payroll Specialist who will: Lets you:  Enter your Time  Review your Schedule  Change Previous Entries answer your question resolve your issue or concern redirect you for further assistance, when necessary Regular Sick Sick Note: Your work schedule may not reflect entries or changes made within the last 48 hours. Sick Bonus Holiday Comp Holiday Comp Overtime Leave Overtime Leave Vacation Time Enter the date as “mm/dd”; e.g., May 15 = 0515 Compensatory Vacation Time Regular Comp Time Administrative Understanding the IVR Main Menu Options and your Choices Navigate the Main Menu Options Submit Leave Requests More Choices Submit Leave Requests You can Submit your Leave Requests for the following Types: You can request multiple days of the same leave type within a singletransaction. Note: you must have leave balances to use this option. Your submitted leave request may not reflect requests made within the last 48 hours.

3. More Choices More Choices provides you the additional Menu Options: Job Applications and Openings Job Requisitions Accident Injury Job Audit Performance Management ERS Benefits Human Resources Support Training Job Applications and Openings Job Applications How to Apply - gives accessHR’s contact information as well as the ability to speak with a Specialist Job Openings - provides the accessHR web address for direct access to the current job openings Job Requisitions Transfers you directly to a Staffing and Recruiting Specialist you will assist you Understanding the More Choices Menu Options Human Resources Support You will transfer directly to the next available HR Specialist for assistance with or questions about the following options: Training You will transfer to the next available Training Specialist for assistance. accessHR Contact Information IVR 1-888-TX-HHS-HR (1-888-894-4747) TTY 1-866-839-2747 website accesshr.hhsc.state.tx.us Hours Monday - Friday, 7 am - 7 pm CT